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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,093 Reviews
Call Service Center (907) 202-9778

1,093 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 23, 2023

Efficient, professional, and excellent quality service. I appreciated having the ability to schedule the appointment online and then the follow-up texts before, during, and after the appointment. More

by CINDY.WELLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
Report | Print
Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hi Cindy, Thank you for your glowing 5-star review! We're delighted to hear that you found our service efficient, professional, and of excellent quality. It's great to know that our online scheduling system and follow-up texts contributed to a positive experience for you. We truly value your feedback and can't wait to serve you again. See you soon!

November 23, 2023

I dropped my vehicle off. The wheels are on and I got an oil change. Yay More

by rangerhockey11
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 23, 2023 -

rangerhockey11 responded

Yippee Kay Ay

Nov 24, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled that you dropped off your vehicle, got the wheels on, and had a successful oil change. Yay for hassle-free service! Your satisfaction is our goal, and we appreciate your trust. Looking forward to serving you again when you need us.

November 23, 2023

It went well. Got my car in quickly and was completed in a timely manner. More

by JCIZEK
Recommend Dealer
Yes
Report | Print
Nov 24, 2023 -

Lithia Hyundai of Anchorage responded

Hello JCizek, Thank you for the 4-star review! We're pleased to hear that your experience went well, with a quick check-in for your car and timely completion. Your feedback is valuable, and we appreciate your time. If there's anything specific you'd like us to improve or if you have further comments, feel free to share. We look forward to serving you even better in the future.

November 23, 2023

No one answered my calls text or return any calls to me about my car. No one came to get me as they said would happen. No communication at all and that is horrible service More

by CHARLOK31
Recommend Dealer
No
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Nov 27, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about the communication issues you faced, and I appreciate you bringing it to our attention. Your feedback is important, and we'll be looking into ways to improve our communication processes. Please feel free to contact us directly through the number below as we value your input and are committed to enhancing our service. Best, Matt Dean - Service Manager - 907-762-5131

November 22, 2023

Was able to replace a belly pad. It cost more than the initial quoted price. More

by AK.KITKAT9
Recommend Dealer
Yes
Report | Print
Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your 4-star review! We're delighted we could help with replacing your belly pad. We apologize for any confusion regarding the pricing, and we appreciate your understanding. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again.

November 22, 2023

Quick and comfortable place The only thing is the distance from my home Thank you More

by JPBITTLE
Recommend Dealer
Yes
Employees Worked With
Recall
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Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your 5-star review! We're thrilled to hear you had a quick and comfortable experience with us. We understand that distance can be a factor, but we truly appreciate your effort in choosing us. We look forward to the opportunity to serve you again. Thank you for your support!

November 21, 2023

Convenient location, knowledge staff, great selection of cars and very helpful service and parts department More

by nadjesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi Nadjesta! Thanks for the 5-star review! We're pleased to hear about your positive experience. A convenient location, knowledgeable staff, a great selection of cars, and helpful service and parts departments are all key aspects we strive to provide. If there's anything specific you enjoyed about your experience or if you have further feedback, feel free to let us know. We appreciate your business and look forward to serving you again.

November 20, 2023

Kind employees, great little space for kids to stay occupied, and staff were always happy to give updates on the status of your vehicle. More

by dakota.noe18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Dakota, Thank you for the outstanding 5-star review! We're thrilled that you found our employees kind, enjoyed the kid-friendly space, and appreciated the updates on your vehicle. Your feedback is truly valuable to us. If there's anything specific that stood out to you during your visit or if you have further feedback, please feel free to share. We appreciate your business and look forward to your next visit.

November 20, 2023

1st we dropped the car off a week before its appt day as it didnt run. Mr. Mercedes did not have us sign any paperwork so had i not called the car would still be sitting there. 2ndly it took over a month fo More

by ISPJ1
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Nov 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about your experience, and we appreciate your feedback. It's concerning to hear about the lack of communication and delays you encountered. We apologize for any inconvenience this has caused. Your feedback is valuable, and we would like to address your concerns. Please reach out to us through the number below so that we can further discuss and work towards a resolution. Your satisfaction is important to us, and we're committed to making things right. Best, Matt Dean - Service Manager - 907-762-5131

November 18, 2023

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
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Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

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