Lithia Hyundai of Anchorage - Service Center

The service department and related customer service is horrible. Unless I have warranty work that requires I go back I will never go there again. I have owned three Hyundai vehicles purchased from this de horrible. Unless I have warranty work that requires I go back I will never go there again. I have owned three Hyundai vehicles purchased from this dealer but after my last service and repair issues I will never purchase another Hyundai. I was referred to Hyundai Customer Service to help and they were rude and nasty as well. Less than 60,00 miles on my vehicle and it has cost me thousands of dollars in repairs not to mention rental car costs I had to bear while car in shop for repairs covered under warranty!! More

Some employees need a little empathy for people falling in their parking lot pot holes! in their parking lot pot holes! More

Very friendly and knowledgeable staff. The dealership is very clean inside and out. No pressure sales….I like that. The dealership is very clean inside and out. No pressure sales….I like that. More

Tbe technicians did their job well. Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would have it done. Lithia gets a lower rating, though, because the service was slow. I had an appointment and was told it would take half hour. It took closer to a hour and a half. I do appreciate that there is a comfortable wairing area and beverages to drink while we wait. Everything was very clean. More

Needs focus on customer service at Service department. Not calling back when you needed and waited so long to reply back. Not calling back when you needed and waited so long to reply back. More

Kevin is always so helpful. I truly appreciate his genuine concern with keeping me on track with my service. I truly appreciate his genuine concern with keeping me on track with my service. More

Great job as usual, these guys always making smooth and easy and never a problem. easy and never a problem. More

Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More

Always have a pleasant experience with Lithia Hyundai. Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue t Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue to bring my car to them for any service needs. More

This visit: 35 minutes of waiting for service past the appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership and replace them More