Lithia Hyundai of Anchorage - Service Center
Anchorage, AK
1,022 Reviews of Lithia Hyundai of Anchorage - Service Center
It’s so hard to set appointments by phone, nobody takes time to returns courtesy phone calls time to returns courtesy phone calls More
Did a great job while we waited. Didn’t take too long either. Greatly appreciated. Didn’t take too long either. Greatly appreciated. More
The serbice on by 2014 was scheduled and completed on time. I enjoy being kept update on the service. time. I enjoy being kept update on the service. More
This visit was the third time to correct oil leak issues following an oil change last month. The repairs were done but have yet to hear back as to what Lithia intends to do to clean up the oil that continua following an oil change last month. The repairs were done but have yet to hear back as to what Lithia intends to do to clean up the oil that continually leaked on my driveway and garage floor. More
The service department was slow to complete the assessment of my vehicle and provided no help for the problem or another concern I brought up regarding the blue link issue. assessment of my vehicle and provided no help for the problem or another concern I brought up regarding the blue link issue. More
Having a. new service manager is a challenge. They were obviously having issues. The new hire is doing his best to right the ship, which is going to take time, new service manager is a challenge. They were obviously having issues. The new hire is doing his best to right the ship, which is going to take time, but he has them heading the right direction. More
All I needed was a oil change and service. I wish they would have a detailer more readily available. I wish they would have a detailer more readily available. More
I normally call to make my oil change appt but this time I had to go in person to make an appt after leaving messages and not getting a reply. I still saw that fluid checks were not done and it’s something I had to go in person to make an appt after leaving messages and not getting a reply. I still saw that fluid checks were not done and it’s something I have discussed about it a couple of times. I have the lifetime warranty and it stipulates that they will be done. I love that my Sonata is still working fine and might even consider getting a newer model but I have noticed that the facility is getting runned down and totally understand that staffing issues are a problem but it felt good to come into the service room and things looked welcoming and professional the last couple of years or so. More
Sales department is great, its the service department that is the worse. They have my sons car for 2 weeks and no communication from them. They wont even answer the phone when we call. Dont even bother t that is the worse. They have my sons car for 2 weeks and no communication from them. They wont even answer the phone when we call. Dont even bother trying to talk to the GM, or any other manager, they wont answer or return your calls. Granted they did give my son a loaner vehicle but since he has bought the car, he only had it for 3 days. The rest of the time its been in the shop. Do better Lithia! More
The main complaint with the service department is that you cannot contact them by phone. They do not answer the phone and if you opt to text “for faster results”, the texts are not returned. The only way you cannot contact them by phone. They do not answer the phone and if you opt to text “for faster results”, the texts are not returned. The only way I got an appointment and questions answered was to physically go in. Luckily, my car was still operational. The reviews on Yelp also state people are unable to get through. Once I got my appointment (again, after going in to the service department to make it), I received good, polite service. Imagine if your doctor or accountant never returned calls…there is a similar feeling of desperation when you can’t get information and talk to an expert about something as important important as your car. More