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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,055 Reviews
Call Service Center (907) 202-9778

1,055 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 20, 2023

1st we dropped the car off a week before its appt day as it didnt run. Mr. Mercedes did not have us sign any paperwork so had i not called the car would still be sitting there. 2ndly it took over a month fo More

by ISPJ1
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about your experience, and we appreciate your feedback. It's concerning to hear about the lack of communication and delays you encountered. We apologize for any inconvenience this has caused. Your feedback is valuable, and we would like to address your concerns. Please reach out to us through the number below so that we can further discuss and work towards a resolution. Your satisfaction is important to us, and we're committed to making things right. Best, Matt Dean - Service Manager - 907-762-5131

November 18, 2023

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
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Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

- Management

November 17, 2023

Very good customer service. Good communication. Car issue got solved. Got my car back in a day. More

by RDECHOR.KELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Kelli, Thank you for your positive feedback! We're delighted to hear that you experienced very good customer service, effective communication, and a swift resolution to your car issue. Getting your car back within a day is fantastic news! We appreciate you taking the time to share your experience, and if there's anything else you need or if you have further feedback, please feel free to let us know. We look forward to serving you again in the future.

November 16, 2023

Everything was great and completed in a timely manner. The communications was timely as well. More

by staceystites.1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Stacey, Thanks a ton for sharing your positive experience! We're thrilled to hear that everything went smoothly, and our team was able to complete the job in a timely manner. It's fantastic to know that our communication met your expectations. We appreciate your feedback, and we're here whenever you need assistance in the future. Looking forward to serving you again!

November 15, 2023

Great service, good prices, and a lot of help with the chaos of our big winter storm. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Lithia Hyundai of Anchorage responded

Hi Shannon, Thank you for sharing your positive experience with us! We're pleased to hear that you received great service and found our prices reasonable. We understand that navigating through a winter storm can be challenging, and we're glad to have been of assistance. If you ever have more feedback or need help in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again.

November 14, 2023

Absolute worst service experience I have ever had with a dealership. I waited in the waiting for almost 8 hours for a scheduled appointment which was included a few simple services (oil change, spark plugs, More

by Michael.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know any names
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Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Michael, Learning about the challenges you encountered during your recent service is disheartening. Waiting eight hours for routine services is not reflective of the service we strive to provide. I apologize for any inconvenience you experienced. Your feedback is important, and we'd like to understand more about your specific situation. Please connect with us through the number below so we can address your concerns and work towards a better experience. Best, Matt Dean - Service Manager - 907-762-5131

November 14, 2023

Poor communication. Leaving messages, no call back. Finaly made appointment online for recalls to be able to address my main issue. Even when the car was being serviced More

by BORISLAVA_PEYCHEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure for the employee name
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Borislava, I appreciate you sharing your experience, and I'm sorry to hear about the communication challenges you faced. Your feedback is crucial, and we acknowledge that there were issues in keeping you informed during the service. To better understand your situation and enhance our processes, please call us through the number below as we value your input and are committed to making improvements. Best, Matt Dean - Service Manager - 907-762-5131

November 07, 2023

Great service and friendly staff. Service was prompt and true to appointment time. Thank you. More

by PATRICIA.MITCHELL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Report | Print
Nov 09, 2023 -

Lithia Hyundai of Anchorage responded

Hi Patricia, Thank you for your kind words and the 5-star rating. We're delighted to hear that you had a great service experience with our friendly staff and that our service was prompt and on time. If you ever need anything else or have further feedback, please don't hesitate to reach out to us. Your satisfaction means a lot to us.

November 07, 2023

I had nice experience buying car there. My agent was attentive and patient. Thank you for your help! More

by BLAIDXX
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with our dealership. It's wonderful to know that your agent provided attentive and patient service. Thank you for your kind words and the 5-star rating. If you ever need any further assistance or have more feedback, please feel free to reach out to us. Your satisfaction is our priority.

November 03, 2023

Simple and easy to understand. I was in and out very quickly The staff was very polite and helpful. More

by 225horses
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Nov 03, 2023 -

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear that your experience was simple, easy to understand, and efficient. Being in and out quickly is something we aim for, and we're pleased that our staff was polite and helpful throughout your visit. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in our services. Thank you for choosing us!

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