Lithia Hyundai of Anchorage - Service Center

Lithia and especially Matthew went above and beyond during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loos during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loose power, and warning indicator lights started to flash. After pulling over I called Lithia Hyundai and spoke with the service manager and made arrangements to bring the truck back after the Holiday weekend. After revisiting the problems the vehicle had and inspected the condition of the transmission fluid Matthew told me that they tried several times but they couldn't duplicate the error codes that appeared. On my way back to Cantwell again about halfway while passing another vehicle it happened again. I immediately pulled over and called Lithia and spoke with Matthew. Both incidents happened while passing another vehicle using full throttle. Matthew thought the problem was residual carbon from cleaning the throttle bodies and told me steps to try. He also gave me his cell number and told me to keep him informed of what was going on. He even contacted me again to see if the problem happened again while we were towing our trailer back home to Maryland from Alaska. More

It is always clean and orderly. The staff are professional and courteous. It is great that they will schedule appointments for oil changes!!! The staff are professional and courteous. It is great that they will schedule appointments for oil changes!!! More

Super appreciative of them working me in for my winter tire change! They were fast and kind. tire change! They were fast and kind. More

Had no issue. Will be having my services done there from now on. Made a time and was able to get it in around that time Will be having my services done there from now on. Made a time and was able to get it in around that time More

Horrible service, no call backs, no response to emails by Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most h Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most horrendous customer service I have ever dealt with. No loaner car. Had to go in-person more than once to check status. Last visit was very contentious. Was told on 8/15/23 that new engine would arrive in 7 days. That was 6 weeks ago. “Next week”…. I have no confidence in their service Dept now and feel like I need to consult an attorney at this point. They owe me money for Loss-of-use and insurance costs just for sitting on their lot! Shameful. More

Very polite , not pushes Very good to work with and very helpful in getting my deal done helpful in getting my deal done More

Good service. Terrible parking lot. No room. Need a designated drop off area for vehicles Terrible parking lot. No room. Need a designated drop off area for vehicles More

It was good, I had a hard time changing the owner of the car but I was able to. car but I was able to. More

Everything you need they will help you. For improvement i would suggest that before they sell any car, new or pre-owned they should check everything first so it would not be a disappointmen For improvement i would suggest that before they sell any car, new or pre-owned they should check everything first so it would not be a disappointment in the part of the buyer. I bought a new car so im expecting everything is ok because it's new but the keys were not complete. I have to wait for a new spare of key then i need to come back to reprogram the keys it was so inconvenient in my part. I am hoping this would not happen again in the future. More

I have been bringing my Santa Fe Sport to Lithia Hyundai of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. More