Lithia Hyundai of Anchorage - Service Center

The experience for the last 3 years has been terrible. Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To to Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To top it off, when I finally got it back after 7 weeks for a radio, my passenger seat was damaged. They didn’t seem to care and said a detailer could probably fix it! They damaged it and I have to pay someone to fix it?!? Poor, just poor. Bought the most expensive car they had at the time, and this is how I’m treated. Shameful. More

Jeremy Tou was the reason my experience went so well. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. More

Bought a new car from them. Had a pleasant experience with the sales department. Found a relatively new, used car that we liked that seemed to be in good condition. And then we Had a pleasant experience with the sales department. Found a relatively new, used car that we liked that seemed to be in good condition. And then we drove it for a few days. The car consistently makes 5 binging noises every time the car starts. So, we turned it over to the service department to fix the issue with our new car. Five weeks later . . . Service department doesn't return our calls. Contacting anyone at all has required us to repeatedly call them until someone grudgingly answers the phone. And they seem to be utterly incapable of diagnosing the problem. After many weeks, and a number of rather heated conversations on the subject, they may have finally ( crossed fingers ) figured out the problem. It took them five weeks to learn how to reset a check oil indicator . . . Meanwhile, we had already come to more or less the exact same conclusion after about 30 minutes spent on google. I would not trust these people to provide service for a child's tricycle, let alone a new expensive vehicle. More

I had an appointment for an oil change. Yet waiting 1.5 hours they still had not started working on my car. I left without an oil change. Yet waiting 1.5 hours they still had not started working on my car. I left without an oil change. More

Team are accommodating, showing good customer service. Need to improve online scheduling or txt but overall im satisfied with service Need to improve online scheduling or txt but overall im satisfied with service More

It took 3 phone calls and 4 text messages between June3rd and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never did. I sent 4 text messages to the number on the sales department voice mail. No response. I had to personally stop in the service department to schedule the appointment. That is not customer service. More

We have always been happy with the service department. Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another S Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another Santa Fe but the 2023 were rated well More

Joshua and his team were wonderful. Service done on cars was good ,questions answered. Work was completed before time promised. Very polite Service done on cars was good ,questions answered. Work was completed before time promised. Very polite More

Kevin is great, he does a great job keeping us informed and is very helpful. and is very helpful. More