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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,055 Reviews
Call Service Center (907) 202-9778

1,055 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 10, 2023

Poor communication and follow through, lack of concern for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns. More

by KIRSTENAK
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

December 10, 2023

The dealership is clean and comfortable while waiting for services. Plus the hot beverage bar was 10/10 with choices More

by KRPOLAR
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi there, We appreciate your feedback! It's fantastic to hear that you found our dealership clean and comfortable during your visit to Lithia Hyundai of Anchorage. We're delighted that you enjoyed the hot beverage bar and its wide array of choices. If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We look forward to serving you again in the future!

December 10, 2023

took care of the problem glad that they were able to diagnose the problem and got it repaired quickly More

by FLANDERS0
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.

December 08, 2023

They don't answer the phones. They also kept my car for 4 days without communicating at all what the issue was. More

by Makinzie.a
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131

December 07, 2023

Needed diagnostics on a check engine light. Efficient and knowledgeable identifying and fixing the problem. More

by MOELHOLE
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 08, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you so much for choosing our services! We're delighted to hear that our team efficiently diagnosed and resolved the issue with your check engine light. Providing knowledgeable and effective solutions is our priority. If you ever have more automotive needs, we're here to help. Safe travels!

December 07, 2023

Great customer service Great customer service. They're very good at their work. Great customer service. They're very good at their work and very nice people. More

by JOELFRANCISCO345
Recommend Dealer
Yes
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Dec 08, 2023 -

Lithia Hyundai of Anchorage responded

Thank you, Joel, for your fantastic review! We're thrilled to hear that you had a positive experience with our team and that our customer service met your expectations. Providing excellent service and maintaining a friendly environment are top priorities for us. If you ever need assistance again or have any questions, feel free to reach out. We appreciate your kind words!

December 07, 2023

Patient, helpful and thorough. Always able to help and is very transparent Amazing give her a raise More

by onee.nakano
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Dec 08, 2023 -

Lithia Hyundai of Anchorage responded

Hi Onee, Thank you for your glowing review! We're thrilled to hear that our team members demonstrated patience, helpfulness, and thoroughness. Providing transparent and exceptional service is a priority for us. Your suggestion is duly noted, and we'll make sure to recognize our team member for their outstanding efforts. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your support!

December 06, 2023

There were a few communication glitches and no responses to my texts Overall, the experience could have been made better. Had the communication been a little bit more timely More

by Cmae
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 07, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for taking the time to inform us of your experience. We strive for prompt and clear responses and are sorry to see that this was not the case during your visit. I would like to discuss this with you further so that I can see that your concerns are properly addressed. Please contact me at the number below when you are available. Best, Matt Dean - Service Manager - 907-762-5131

December 04, 2023

Very good and timely. I was pleased that the service department has improved the customer experience. More

by INGRAM2AK
Recommend Dealer
Yes
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Dec 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for your positive feedback! We're delighted to hear that you had a very good and timely experience with our service department. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts to improve the customer experience. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again.

December 04, 2023

I have been trying to call and text AND live chat to talk with someone and nobody is responding. More

by hannahthkim
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 05, 2023 -

Lithia Hyundai of Anchorage responded

Hi Hannah, Thank you for bringing this to our attention. It is regrettable to hear about the level of communication you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

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