Lithia Hyundai of Anchorage - Service Center
Anchorage, AK
1,020 Reviews of Lithia Hyundai of Anchorage - Service Center
Absolute worst service experience I have ever had with a dealership. I waited in the waiting for almost 8 hours for a scheduled appointment which was included a few simple services (oil change, spark plugs, dealership. I waited in the waiting for almost 8 hours for a scheduled appointment which was included a few simple services (oil change, spark plugs, belt change). More
Poor communication. Leaving messages, no call back. Finaly made appointment online for recalls to be able to address my main issue. Even when the car was being serviced Leaving messages, no call back. Finaly made appointment online for recalls to be able to address my main issue. Even when the car was being serviced it took the dealership 4 hours to provide status on the car. More
I had nice experience buying car there. My agent was attentive and patient. Thank you for your help! My agent was attentive and patient. Thank you for your help! More
Simple and easy to understand. I was in and out very quickly The staff was very polite and helpful. I was in and out very quickly The staff was very polite and helpful. More
No way to communicate by text or phone to get status of repairs. Tried every number and text for two hours. Had to chance it and drive to dealership to find my car was finished for the two hours repairs. Tried every number and text for two hours. Had to chance it and drive to dealership to find my car was finished for the two hours More
I took my 2009 Santa Fe in for a service recall. Kevins explained the procedure and how long it would take and that I would have to come back if the recall applied to my vehicle. He directed me to t Kevins explained the procedure and how long it would take and that I would have to come back if the recall applied to my vehicle. He directed me to the waiting area where coffee, tea and water were available, and it included free WiFi. The inspection of my vehicle was completed and I was told Hyundai had been notified, parts were to be ordered, and I would be contacted to set up a appointment date(s) for the repair. While there, I requested high mileage service on my car, and Kevins gave me a quote and a list of what would be done, and he will schedule those services during the two-days necessary for the recall service. More
Great sales staff, not impressed with service shop. Detail on vehicle was poor at best and the mechanical work not fixing what is wrong. We live on the kenai and have a 3 hour drive up to get fixed. Detail on vehicle was poor at best and the mechanical work not fixing what is wrong. We live on the kenai and have a 3 hour drive up to get fixed. More
Zero COMMUNICATION from the service department. I had to physically go in constantly to check on the status of my car I had to physically go in constantly to check on the status of my car More