Lithia Hyundai of Anchorage - Service Center

It took 3 weeks to schedule which required going in person as your system sucks. No one answers the phone, no one returns voicemail or the text system. person as your system sucks. No one answers the phone, no one returns voicemail or the text system. More

Horrible communication, I have never had such a horrible experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big dent and crack in the hatch of my car! Not to mention my summer tires were put on the wrong vehicle at the dealership. More

Customer service and communication is awful. I'm not taking my vehicle back to the service center ever again. I'm not taking my vehicle back to the service center ever again. More

It was impossible to get someone on the phone. Tried multiple times, without success, to talk to someone in the service department. Called, left messages, sent texts. Tried multiple times, without success, to talk to someone in the service department. Called, left messages, sent texts. More

First oil change car was leaking oil returned this time for them to fix. They seemed like it was no big deal instead of thanking responsibility for their mistake. for them to fix. They seemed like it was no big deal instead of thanking responsibility for their mistake. More

The staff are friendly and provide great customer service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or text message when trying to make an appointment and have questions. It takes multiple tries to finally get through by phone This is extremely frustrating. Being told, “oh yeah, we were very busy” does not cut it and makes me think twice about bringing my car elsewhere for service; which I’d rather not. Improve this area and I would not hesitate to score 5 stars. More

Oil changes and inspections with them are so inexpensive and helpful for all three of my cars! Quick too!!! and helpful for all three of my cars! Quick too!!! More

He was able to get me in before my scheduled appointment and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! More

As a management professional there is either an organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communica organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communication, none were responsive or on the same page. After bringing my 2021 Sante Fe in for service about 6 months ago and having the cabin filter changed, when I left the dealership there was a low rumbling noise from my blowers. I immediately brought my vehicle back and was told some bearing needed to be replaced and they would call me when the part arrived to schedule the repair. After about 6 weeks of not hearing back, I called the dealership and they did not have record of the part being ordered or notes regarding the issue. I was then asked to bring my vehicle back in so they could “diagnose it” again. Since I live and work an hour away from the dealership and it is my only vehicle and during winter, I was not able to get it back there for a few months. It also took multiple phone calls and text messages without response, and only when I actually was able to get an immediate answer when calling, was I able to schedule my appointment. Due to a malfunction of the gas door (not on dealership) my car was towed in. Service was able to open the gas door so that I could use my vehicle until the parts came in to replace it, and while it was there I asked them to do the “diagnosis” for the blower. I received a call from a rep that said they recommend I have the filter changed. I explained to that rep that this was completed last service and the noise started immediately after, and I was told it was a bearing. The rep spoke with the technician and called me back to tell me that “sometimes when a filter is changed, debris falls behind it, they removed the debris and the noise is no longer there.” So basically the initial filter change was not done correctly, or completely and I am not sure how they came to the conclusion originally that it needed parts. When I picked up my vehicle, I scheduled to bring it back in a few weeks, while I was out of town to have the gas door fixed and have the oil maintenance completed. I also asked for the detail that was given to me by sales be completed. My vehicle was scheduled to be there for over two weeks, with a pick up date of the 28th. When I arrived to pick up my vehicle, the service was complete but no “notes” were available and they did not know where my car was. It ended up being in the detail shop however the detail was not completed. All interactions with representatives have been very pleasant, and friendly. I am disappointed in the lack of organization and communication that has cost my time, and would have cost me money in unnecessary parts if I had not been diligent. It does not make me feel very confident that I can trust the service being completed, and had I other options would have these services completed elsewhere. More

It was fun walking around looking at all the new models while our car was quickly taken care of. while our car was quickly taken care of. More