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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,055 Reviews
Call Service Center (907) 202-9778

1,055 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 15, 2023

Brian was excellent. Addressed my concerns, professional, courteous. Recall for vehicle did not warn me that it would take up to 1.5 days. Not being able to talk to a per More

by ERIDERMD
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

Thanks for bringing this to our attention. We appreciate your feedback and are glad to know Brian provided excellent service. We apologize for any inconvenience the recall process may have caused you at Lithia Hyundai of Anchorage. Your comments will help us improve our communication in the future!

December 15, 2023

Took many phone calls with no response. Accidentally got a salesman named Gabriel who helped me get information about the recall work. When was done there's been no explanation about what w More

by ATCH.HICKS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A salesman named Gabriel was very helpful and I believe someone named Rob
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to read about your experience. It's important that our customers feel informed and satisfied with the work done, so it's disappointing to see we've missed the mark here. I'd like a chance to discuss this further and address any outstanding issues regarding your recall service - please reach out at your earliest convenience! Best, Matt Dean - Service Manager - 907-762-5131

December 15, 2023

Didn't ask if I had any questions or fix the panel on my dashboard to show the speed odometer.wrong in and out reading on odometer too. More

by MARYOJENSEN
Recommend Dealer
No
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello Mary, I'm sorry to learn about the issues with your dashboard panel and odometer. We aim for complete customer satisfaction and it seems we fell short in this instance. Please reach out so that we can address these concerns directly and work towards a resolution together. Best, Matt Dean - Service Manager - 907-762-5131

December 15, 2023

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

December 13, 2023

The communication was great. My vehicle was there for quite a while but Dana responded to texts and let me know about delays. More

by BECCAPOOH22
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Dec 13, 2023 -

BECCAPOOH22 responded

I would highly recommend Lithia Hyundai of Anchorage. I’ve had great service with the sales and service department. Dana’s communication in service department is excellent.

Dec 13, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had great communication throughout the service process, and Dana's responsiveness made a positive impact. We appreciate your recommendation and are delighted to have provided excellent service in both our sales and service departments.Happy holidays and until next time, travel safe!

December 13, 2023

Bad communication, didn't fix something that I posted because intake tech didn't write it down More

by Juliannarobinson89
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

December 13, 2023

Dana was amazing. I needed to deliver toys to an event and she transferred all the toys to a loaner car when mone was being fixed. More

by JENNIFER.HEIKKILA
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jennifer! We're thrilled to hear about your positive experience with Dana at Lithia Hyundai of Anchorage! It's fantastic that she went above and beyond to assist you by transferring the toys to a loaner car while yours was being fixed. If there's anything specific about your experience that stood out or if you have more feedback to share, we'd love to hear it. Thank you for choosing us, and we're here for any automotive needs you may have in the future.

December 11, 2023

Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed More

by JANEVONB
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

December 11, 2023

Very kind and knowledgeable. Dana was a wonderful person at the service desk. She was very kind and knowledgeable. She was very responsive and had a good attitude. More

by COLLEEN.HAAN
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Colleen, Your kind words about Dana at the service desk truly brightened our day! We're thrilled to hear she made your experience at Lithia Hyundai of Anchorage so positive with her kindness, knowledge, responsiveness, and positive attitude. If there's anything specific you'd like to highlight or if you have more feedback to share, please feel free to reach out. We're here to ensure your future experiences are just as wonderful!

December 11, 2023

Experience was outstanding Gabriel was kind was honest and so helpful And gave great advice More

by premila0430
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your outstanding experience at Lithia Hyundai of Anchorage! We're thrilled to hear that Gabriel provided kind, honest, and helpful service, along with great advice. Your feedback means a lot to us. If there's anything else you'd like to share or if you have more feedback, please feel free to reach out. We look forward to serving you again in the future!

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