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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 30, 2023

Lithia Hyundai of Anchorage always provides the best customer service. Even when they're busy and may be understaffed, they very considerate of their customers and prioritizes their needs. More

by BREANNA.JINGCO
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 30, 2023 -

Lithia Hyundai of Anchorage responded

Hi Breanna, Thank you so much for the 5-star review! We truly appreciate your kind words about our customer service. It means a lot to us that you've noticed our efforts, even during busy times. Your satisfaction is our priority, and we're grateful for your understanding and support. We can't wait to welcome you back for another exceptional experience.

November 29, 2023

Courteous and professional. . I already did..good service n we got out in a timely manner More

by JLFULLMER
Recommend Dealer
Yes
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Nov 29, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your positive feedback! We're pleased to hear that you experienced courteous and professional service, and we appreciate you taking the time to share your thoughts. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out.

November 29, 2023

Friendly with Integrity! My Sales Person Travis Richardson is who made our experience unforgettable. I will definitely continue to send our friends and family to you. Thank y More

by exodus_r_2000
Recommend Dealer
Yes
Employees Worked With
Travis Rochardson
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Nov 29, 2023 -

Lithia Hyundai of Anchorage responded

We're so glad to know that Travis made your experience unforgettable at Lithia Hyundai of Anchorage! We appreciate the referrals and look forward to serving you, your friends, and family in the future. Safe travels ahead!

November 26, 2023

This is my second new vehicle from Lithia and I returned because of the service. More

by TJROONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke
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Nov 27, 2023 -

Lithia Hyundai of Anchorage responded

Hi T.J., Thank you for choosing Lithia once again! We're honored to have you as a returning customer, and we appreciate your trust in our service. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out. Looking forward to serving you for many more years!

November 25, 2023

Adequate. Had an appointment for 11 for a simple oil change, car wasn't done until nearly 2 hours later. More

by Kda
Recommend Dealer
Yes
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Nov 27, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the delay in servicing your car. We understand your time is valuable, and we appreciate your patience. If there's anything specific you'd like us to address or discuss, please feel free to reach out to us. We value your feedback and hope to have the opportunity to serve you more efficiently in the future.

November 23, 2023

Efficient, professional, and excellent quality service. I appreciated having the ability to schedule the appointment online and then the follow-up texts before, during, and after the appointment. More

by CINDY.WELLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
Report | Print
Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hi Cindy, Thank you for your glowing 5-star review! We're delighted to hear that you found our service efficient, professional, and of excellent quality. It's great to know that our online scheduling system and follow-up texts contributed to a positive experience for you. We truly value your feedback and can't wait to serve you again. See you soon!

November 23, 2023

I dropped my vehicle off. The wheels are on and I got an oil change. Yay More

by rangerhockey11
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Nov 23, 2023 -

rangerhockey11 responded

Yippee Kay Ay

Nov 24, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled that you dropped off your vehicle, got the wheels on, and had a successful oil change. Yay for hassle-free service! Your satisfaction is our goal, and we appreciate your trust. Looking forward to serving you again when you need us.

November 23, 2023

It went well. Got my car in quickly and was completed in a timely manner. More

by JCIZEK
Recommend Dealer
Yes
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Nov 24, 2023 -

Lithia Hyundai of Anchorage responded

Hello JCizek, Thank you for the 4-star review! We're pleased to hear that your experience went well, with a quick check-in for your car and timely completion. Your feedback is valuable, and we appreciate your time. If there's anything specific you'd like us to improve or if you have further comments, feel free to share. We look forward to serving you even better in the future.

November 23, 2023

No one answered my calls text or return any calls to me about my car. No one came to get me as they said would happen. No communication at all and that is horrible service More

by CHARLOK31
Recommend Dealer
No
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Nov 27, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about the communication issues you faced, and I appreciate you bringing it to our attention. Your feedback is important, and we'll be looking into ways to improve our communication processes. Please feel free to contact us directly through the number below as we value your input and are committed to enhancing our service. Best, Matt Dean - Service Manager - 907-762-5131

November 22, 2023

Was able to replace a belly pad. It cost more than the initial quoted price. More

by AK.KITKAT9
Recommend Dealer
Yes
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Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your 4-star review! We're delighted we could help with replacing your belly pad. We apologize for any confusion regarding the pricing, and we appreciate your understanding. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again.

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