Lithia Hyundai of Anchorage - Service Center

Needs focus on customer service at Service department. Not calling back when you needed and waited so long to reply back. Not calling back when you needed and waited so long to reply back. More

Kevin is always so helpful. I truly appreciate his genuine concern with keeping me on track with my service. I truly appreciate his genuine concern with keeping me on track with my service. More

Great job as usual, these guys always making smooth and easy and never a problem. easy and never a problem. More

Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More

Always have a pleasant experience with Lithia Hyundai. Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue t Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue to bring my car to them for any service needs. More

This visit: 35 minutes of waiting for service past the appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership and replace them More

Kevins was very professional and courteous. He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! More

Brought my vehicle in for oil change and tire rotation. Service had my vehicle in the bay in 10 minutes and was completed within so minutes. Service had my vehicle in the bay in 10 minutes and was completed within so minutes. More

Awful customer service, no one ever answers the phone, no one returns voicemails, if you're in the lobby waiting for someone to talk to they won't acknowledge you or let you know they'll be with you shortly, one returns voicemails, if you're in the lobby waiting for someone to talk to they won't acknowledge you or let you know they'll be with you shortly, even if they're standing right behind the counter. The service tech looked at me like I was dumb when I tried to explain what was going on with my vehicle and had barely any availability to try to work with me to get me in. Took my car to Toyota and they got me in immediately and listened to my concerns and are getting it fixed. Pretty disappointed with Hyundais service More

Dissatisfied. Only completed one of the three reasons for our visit. No issue with oil change. Did not complete one of the updates I requested to be done. Could no Only completed one of the three reasons for our visit. No issue with oil change. Did not complete one of the updates I requested to be done. Could not do the scheduled detailing because of lack of employees. We were quoted 4 hours and planned our day around that and were there less than one hour. Was told update was completed but double checked and it was not. More