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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,106 Reviews
Call Service Center (907) 202-9778

1,106 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 21, 2024

The service department is great. They're always helpful and make recommendations without being pushy More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

February 20, 2024

Attentive, pleasant, helpful I got work to do. Nah bro. 1 2 3 4 5 More

by Cnhayes
Recommend Dealer
Yes
Employees Worked With
Saturday service counter
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage provided you with attentive, pleasant, and helpful service. We appreciate your support and look forward to assisting you in the future!

February 20, 2024

Went for oil change but service found parts that need replacement. Replaced brake pads and rotors. More

by RLANKFORD
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you sharing your experience with us! It's great to hear that our service team at Lithia Hyundai of Anchorage was able to identify and address the necessary replacements during your oil change. Your safety is our priority, and we're glad we could provide you with the service you need. Thank you for choosing us, and we look forward to assisting you in the future!

February 19, 2024

Generally positive. But the wait was long (2 weeks) and it was impossible for me to contact anyone. I had to wait for people to contact me More

by Obergcarl
Recommend Dealer
Yes
Employees Worked With
Dana via text
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your feedback and your patience regarding the wait times. We hope to serve you more efficiently in the future. Drive safe until next time!

February 18, 2024

The service dept has evolved from a minus to a 10 rating. Dana has been a blessing! Sheila really cares regarding turning the service dept around More

by DKW
Recommend Dealer
Yes
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're glad to know that our service department at Lithia Hyundai of Anchorage has improved and met your expectations. Your kind words about Dana and Sheila are much appreciated, we'll be sure to pass them along! Drive safe until next time!

February 16, 2024

They did not fix the issue it came in with and as far as I know have yet to order the parts needed More

by Christiankyst
Recommend Dealer
No
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Feb 20, 2024 -

Lithia Hyundai of Anchorage responded

Hello Christian. I'm sorry for the inconvenience you've experienced with your car service. This does not meet the standard of care we aim to provide our customers. Please reach out at the number below so that we might work towards a resolution. I appreciate your feedback and would like the opportunity to regain your trust. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

February 16, 2024

It was very pleasant and they were helpful They helped me with making sure my vehicle was working properly. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Brian & Mike in the service department
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're glad to know you had a pleasant experience and found our team at Lithia Hyundai of Anchorage helpful. Ensuring your vehicle is in top shape is always our priority! Thanks for the review and come again soon!

February 16, 2024

When I booked appointment I said I would wait for vehicle. When I got there they said it would be about 4 hours so I took lift home. I came back 4 hours later and was told they were working on my veh More

by Shellena
Recommend Dealer
No
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Feb 20, 2024 -

Lithia Hyundai of Anchorage responded

Shellena, I'm sorry to read about your experience. We aim for efficient and thorough service, so it's disappointing to read about your experience. Your feedback is important in helping us improve our services moving forward. Please reach out at the number below so that we might discuss this further and work towards a resolution. I would like the opportunity to earn back your trust and serve you better in the future. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

February 14, 2024

I was greeted and work was completed to my satisfaction Great customer service Work on truck completed More

by jreynaga
Recommend Dealer
Yes
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Feb 15, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience! We appreciate your kind words and are delighted to hear that our team provided great customer service. It's always wonderful to know that our efforts contribute to your satisfaction. If you ever have more feedback or need assistance in the future, feel free to reach out. Safe travels!

February 13, 2024

Dana worked my car through much faster than was expected and was very adaptable to my limited schedule to pick it up. Well done! More

by Aaronodenj
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Feb 14, 2024 -

Lithia Hyundai of Anchorage responded

Hi Aaron, it's great to know Dana was able to accommodate your schedule and provide a speedy service at Lithia Hyundai of Anchorage. Thanks for the shout-out and we hope to see you again soon!

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