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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,054 Reviews
Call Service Center (907) 202-9778

1,054 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 09, 2024

Called and left a message, no one called back. Texted and no response. Emailed sales rep who passed my request to service, no response. Finally had to physically go into dealership to get a servic More

by JANNAWALKER71
Recommend Dealer
No
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hi Janna, Your feedback is important, and we regret that our response fell short of expectations. We appreciate your patience and understanding in securing a service appointment. When you have a moment, please reach out to us through the number below to further discuss your time here in hopes of working towards a resolution. Best, Christopher Schmidt - General Manager - 907-631-7002

January 07, 2024

They forgot my key and my problem for on my car is not fixed so I will have to visit the location again More

by JAEHYUNAN1206
Recommend Dealer
No
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Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jae, We're genuinely sorry for any oversight during your recent visit. Your feedback is valuable, and we understand the frustration caused by the misplaced key and the unresolved issue with your car. This is not the experience we aim to provide. Your understanding is appreciated, and we're committed to delivering a better experience for you. If you're willing, please reach out to me through the number below to further discuss your time here. We look forward to the opportunity to improve your experience. Best, Matt Dean - Service Manager - 907-762-5131

January 06, 2024

Good I was glad to have my car fixed. I appreciated the engine replacement covered by the extended Warranty More

by Christopherhall63401
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hi Christopher, We're glad to know you had a positive experience with your car repair at Lithia Hyundai of Anchorage. It's great that the extended warranty came in handy for the engine replacement! Thanks for sharing this review.

January 06, 2024

Gabe was wonderful. No pressure at all. My only car buying experience in my life I did not feel uncomfortable More

by DJBENSON123
Recommend Dealer
Yes
Employees Worked With
Gabe
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with Gabe at Lithia Hyundai of Anchorage! Creating a comfortable and pressure-free environment for our customers is a top priority, and we're glad to know that you felt at ease during your car-buying process. If you have any further comments or if there's anything else we can do for you, please don't hesitate to let us know. Thank you for choosing us, and we hope to assist you again in the future!

January 05, 2024

Took vehicle in for oil change in October. Found oil leaking out in garage. Took it back they said they saw oil but could not tell where leak came from. Showed them pictures of oil in garage t More

by Dinoallen62
Recommend Dealer
No
Employees Worked With
Dana
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for bringing this to our attention, Dino. We regret any inconvenience caused by the oil leak issue you experienced after your visit. We appreciate your understanding and would appreciate the opportunity to further discuss your time here. When you have a moment, please contact me through the number below. Best, Matt Dean - Service Manager - 907-762-5131

Jan 08, 2024 -

Dinoallen62 responded

I left a voicemail. Please call back when time permits. (907) 350-1811.

Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your call, I will have a member of our team reach out to you as soon as possible.

January 04, 2024

Dealership was a bit chilly, and a few of the doors were still locked. The snacks in the snack machine are priced too high. I am glad that I can have a cup of warm tea or coffee. The wifi is pretty slow. Th More

by LOPEZ.ISABELLE
Recommend Dealer
Yes
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Lopez, Thank you for sharing your feedback about your experience at Lithia Hyundai of Anchorage. We appreciate your comments and take them seriously. We're sorry to hear about the inconvenience you faced with the dealership environment. Your input helps us improve, and we'll address the issues you've raised to enhance our services. If there's anything specific you'd like to discuss or if you have further feedback, please feel free to reach out. We value your business and appreciate the opportunity to serve you.

January 04, 2024

My car was stolen and Ian went the extra mile to take care of me. Getting my key expedited and then sending me to Josh. Josh took care of my car quickly and I was back on the road in no time. More

by LGMOMMA4
Recommend Dealer
Yes
Employees Worked With
Ian in Parts and Josh in Service
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're sorry to hear about the unfortunate incident with your car, but we're pleased that Ian and Josh at Lithia Hyundai of Anchorage provided excellent service to get you back on the road quickly. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding and value your business.

January 04, 2024

Excellent Excelente service I will take my vehicle back again Excelente service I will take my vehicle back my vehicle back without any problems More

by ILLIANASOTO725
Recommend Dealer
Yes
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Illiana, Thank you for your positive feedback about the excellent service at Lithia Hyundai of Anchorage! We're glad to hear that you had a great experience, and we appreciate your trust in us. If there's anything specific you'd like to share or if you have further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again.

January 04, 2024

It was good. I got in and out quickly. It went as smoothly as it could have More

by STEPHANIECAUDLE
Recommend Dealer
Yes
Employees Worked With
Mitch
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Stephanie, Thank you for your positive feedback about your experience at Lithia Hyundai of Anchorage! We're pleased to hear that everything went smoothly, and you were able to get in and out quickly. We appreciate your business and look forward to serving you again.

January 04, 2024

Oil change under warranty plan. Great service Friendly staff who provided updates and accurate timing More

by JOE
Recommend Dealer
Yes
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Joe, Thank you for your positive feedback about Lithia Hyundai of Anchorage! We're pleased to hear that you had a great experience with the oil change under the warranty plan. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again.

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