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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 22, 2023

Boring, tedious, expected No no no no no no no no no no I despise surveys More

by PHEONIXMOONFIRE
Recommend Dealer
Yes
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your feedback, and we appreciate your 4-star rating! We're always striving to provide the best experience possible, and your insights are valuable in helping us improve. Your satisfaction is our priority, and we look forward to the opportunity to serve you again.

December 22, 2023

She's friendly and I feel she truly cares about me, the customer unlike some others we have dealt with in the past! More

by WPBenedict
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your positive experience with us! We're thrilled to hear that our team member at Lithia Hyundai of Anchorage made you feel genuinely cared for and provided friendly service. Your satisfaction is our top priority, and we appreciate your feedback. If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. We look forward to serving you again in the future.

December 22, 2023

Very knowledgeable, explained things very well Clean comfortable waiting area That's all I got Yay More

by 19HMM75
Recommend Dealer
Yes
Employees Worked With
Brian Curtice
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Yay indeed! Thank you for sharing your positive experience with us at Lithia Hyundai of Anchorage! We're delighted to hear that our team member demonstrated excellent knowledge and explained things thoroughly. A clean and comfortable waiting area is a must for us, and we're glad it contributed to your overall satisfaction. If you ever have more to share or if there's anything else we can do for you, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.

December 21, 2023

No complaints No complaints about the experience, I hope this is at least thirteen words... I'm not counting More

by DA_1337MAN
Recommend Dealer
Yes
Employees Worked With
Brian?
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Dec 21, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your positive experience at Lithia Hyundai of Anchorage! We're delighted to hear that you have no complaints about your visit. Your satisfaction is important to us. That being said, we appreciate your feedback and look forward to serving you again.

December 21, 2023

They squeezed my car on a moments notice and fixed the issue. They have been super helpful and responsive since Dana has been there. More

by SHAWNO2
Recommend Dealer
Yes
Employees Worked With
Dana Clenden
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Dec 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi Shawn, Your feedback about your experience here at Lithia Hyundai of Anchorage is truly appreciated! We're thrilled to hear that they went above and beyond to accommodate your car on short notice and resolve the issue. It's fantastic that the team, especially Dana, has been super helpful and responsive. Thank you for choosing Lithia Hyundai, and we eagerly await the opportunity to assist you again in the future.

December 21, 2023

Unprofessional and unorganized. They don't care about the customer once the purchase is made. Poor and lack of communication is unbearable and unbelievable. More

by Jacobbudweiser
Recommend Dealer
No
Employees Worked With
Chris schmidt
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jacob, It’s regrettable to hear you did not receive the first-class care we strive to provide our guests. Learning from clients about how we can better serve their needs is important, and I’d appreciate the chance to speak with you about your experience. When you are available, please contact me at the number below. Best, Matt Dean - Service Manager - 907-762-5131

December 21, 2023

Cannot keep an appointment or complete work in the promised time frame. Took car in for a recall inspection and oil change after making an appointment 2 weeks in advance. Dealership didn’t have the ne More

by RCAPOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I am genuinely sorry to hear about the challenges you experienced during your recent visit. I understand the frustration you must have felt waiting for your car, and I want to assure you that this falls short of the service standards we aim to provide. I will personally look into the details of your case to understand what happened and ensure necessary steps are taken to prevent such issues in the future. We genuinely appreciate your patience and thank you for bringing this matter to our attention. To discuss this further and address any remaining concerns, please contact us through the number below. We are committed to resolving this matter to your satisfaction. Best, Matt Dean - Service Manager - 907-762-5131

December 19, 2023

We have gotten excellent service from here. The staff is always considerate and nice. Thank you for your swift service and answering all our questions More

by Snowman77lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Dec 20, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your positive experience! We're thrilled to hear that you've received excellent service at Lithia Hyundai of Anchorage. It's wonderful that the staff has been considerate, nice, and swift in addressing your needs. We appreciate your feedback and look forward to serving you again in the future.

December 18, 2023

Waited for service (just an oil change) Prompt, friendly, let me know vehicle ready promptly. More

by JFTUNEY
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience! We're pleased to hear that your wait for service, specifically an oil change, at Lithia Hyundai of Anchorage was prompt and friendly. If there's anything more you'd like to share or if you have further comments, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future.

December 17, 2023

Dana, Neiman, and Aaron of the service department took excellent care of me today. I really appreciate the time they took to listen about my concern. More

by shecasu
Recommend Dealer
Yes
Employees Worked With
Dana, Neiman, Aaron
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about the service you received from Dana, Neiman, and Aaron at Lithia Hyundai of Anchorage. It's wonderful to know that they took excellent care of you and devoted time to address your concerns. At our dealership, we value attentive service, and your acknowledgment of their efforts is truly appreciated. We're grateful for your support, and we look forward to continuing to provide exceptional service in the future.

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