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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,054 Reviews
Call Service Center (907) 202-9778

1,054 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 14, 2024

They took good care of my car. I had to wait an extra day for it to get done. Would have been nice for a loaner car at least More

by cassrabb
Recommend Dealer
No
Employees Worked With
Brian
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cass, We're glad to know your car was well cared for, but we apologize for the longer-than-expected wait time. We understand how a loaner vehicle could have made this situation more convenient and appreciate you sharing that feedback with us. If there's anything else you'd like to discuss or if we can assist further in any way, please don't hesitate to reach out. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

January 13, 2024

Bittersweet, but helpful. Made a stressful situation a little less so. Blayke did everything in his power to help me get in to a new vehicle without exorbitant payments. More

by STALEYALYSE2019
Recommend Dealer
Yes
Employees Worked With
Blayke McCarthy
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Staley, Thank you for sharing your bittersweet but helpful experience at Lithia Hyundai of Anchorage. We're glad Blayke and our team could assist you during a stressful situation, making it a bit less challenging. If there's anything more we can do for you in the future, please don't hesitate to reach out.

January 13, 2024

Everyone was really friendly and helpful. The gentalment in services made sure that I was accommodated with a ride from the dealership and back. More

by mznea
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear about your friendly and helpful experience at Lithia Hyundai of Anchorage. Ensuring your accommodation with a ride is part of our commitment to excellent service. Thank you for your positive feedback and recommendation. If you have any further needs or questions, feel free to reach out.

January 13, 2024

Oil change and tire rotation. Station is always busy, so took almost 2 hours, but I had time to wait. More

by cdolan13
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. We appreciate your positive rating and understanding of the busy station. If there's anything more we can do for you in the future, please feel free to reach out.

January 13, 2024

Service was provided promptly and communicated well. We have had an extremely large amount of snow and I was dreading trying to find a place to park when I took my car in. It was greatly appreciated tha More

by DONNAKOEHLERAK
Recommend Dealer
Yes
Employees Worked With
Dante
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Donna! Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service team provided prompt and effective communication. We understand the challenges posed by the recent snowfall and are glad that our efforts to clear the lot made your visit more convenient. We appreciate your business and look forward to serving you in the future.

January 13, 2024

Friendly and professional He worked fast to meet my needs and find a quality vehicle More

by MORPHIS_22
Recommend Dealer
Yes
Employees Worked With
Travis
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you for choosing Lithia Hyundai of Anchorage! We're thrilled to hear that our team provided you with friendly and professional service, addressing your needs efficiently. Ensuring a quality vehicle and a positive experience for our customers is our priority. If there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in us.

January 13, 2024

It was quick and relaxing to return. The person was also informative to explain full cost. More

by STARGENIE14
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your experience with us. It's fantastic to hear that your visit was quick, relaxing, and that our team provided informative explanations about the full cost. Your satisfaction is important to us, and we're grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to contact us.

January 12, 2024

They answered my questions and got back to me promptly Willing to work with me about pick up and drop off times More

by JNG89
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage. We're pleased to know that our team was responsive and accommodating, addressing your questions and working with you on pick-up and drop-off times. We appreciate your recommendation and look forward to serving you in the future.

January 11, 2024

This experience was good. But it is usually hard to reach someone on the phone in the service dept. More

by CLENSLOW
Recommend Dealer
Yes
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Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. Your feedback is important to us. It's great to hear that overall, your experience was positive. We understand that reaching someone in the service department by phone can be challenging at times, and we appreciate your patience. We will take your feedback and share it with our team as we are constantly looking for areas to improve. Your satisfaction is our priority, and we look forward to the opportunity to serve you even better in the future.

January 11, 2024

Requested check for rattle in rear. First day they didn't find it until I came to pick it up. So brought it back in the morning. Then they found it. Fix is warranty issue with part orde More

by johnctimber
Recommend Dealer
Yes
Employees Worked With
Brian and mechanic.
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Jan 11, 2024 -

johnctimber responded

See above.

Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, John, for the 5-star rating! We're delighted to hear that our team was able to identify and address the issue with the rattle in the rear during your visit. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your positive review and look forward to providing excellent service for your vehicle in the future. Safe travels and take care!

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