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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,054 Reviews
Call Service Center (907) 202-9778

1,054 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 29, 2024

Our 2022 Hyundai Tucson bought from Lithia as a new vehicle was towed to the shop on Oct 7th 2023 and as of January 29th 2024 has yet to be taken in the shop, diagnosed, or fixed. The service and dedic More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jon, We sincerely apologize for the extended delay in addressing the issues with your 2022 Hyundai Tucson. Your experience does not align with the level of service we aim to provide, and we understand the frustration this situation has caused. Our team is committed to resolving this matter promptly, and we will investigate the reasons for the delay in diagnosing and fixing your vehicle. When you have a moment, please contact us through the number below as your satisfaction is our priority, and we appreciate your patience as we work to rectify this situation. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 28, 2024

Had appointment at 1 and thay did not get me in till 3:30 when I ask thay told me thay had some walk-ins so what good is a appointment. If walk-ins go before appointments More

by LAWNSCOTT
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Scott, We sincerely apologize for the delay you experienced during your recent appointment. Your time is valuable, and we understand the frustration this may have caused. Walk-ins should not take precedence over scheduled appointments, and we regret any inconvenience caused. Your feedback is crucial in helping us improve our scheduling processes and ensure a more efficient and timely experience for all our customers. We appreciate your understanding and would like to make things right. When you have a moment, please reach out to us through the number below. We value your business and hope to have the opportunity to serve you better in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 26, 2024

It took 7 months for someone to diagnose the car problems No one didn't think to update contact info for me More

by AK.SCORPIO84
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your feedback. We apologize for the extended time it took to diagnose the issues with your car and for any inconvenience caused by the lack of contact updates. Your experience is important to us, and we'd like to learn more about the specifics of your situation to ensure we address any issues. If you're willing, we would love to discuss your experience further, please feel free to reach out to us. We're here to assist you and improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 25, 2024

Got the job done so I appreciate that. The only reason I didn't give a 5 is because I had an appointment at 1130 for the oil change and I waited in the lobby, my car was not brought back i More

by SHUNTER_24
Recommend Dealer
Yes
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Jan 25, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thanks for sharing your experience at Lithia Hyundai of Anchorage. We're glad to hear the job got done well. We apologize for the wait beyond your appointment time—it's not the standard we aim for. Your feedback is valuable, and we're using it to enhance our processes. We appreciate your understanding and look forward to the chance to serve you better.

January 24, 2024

I was in and out in no time. They had a comfortable area for me to wait and then they brought my keys to me as soon as I was done. More

by ALLIEBIRD14
Recommend Dealer
Yes
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Jan 25, 2024 -

Lithia Hyundai of Anchorage responded

Hi Allie, it's great to know that you had a swift and comfortable experience at Lithia Hyundai of Anchorage. We appreciate your feedback and hope to see you again soon!

January 21, 2024

Proactive and attentive to my needs and questions . Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! More

by Devaney9975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Devaney, We're glad to know you had a positive experience with us at Lithia Hyundai of Anchorage! It's our goal to make your visit as convenient and efficient as possible. Thanks for sharing this review, we appreciate it!

Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Devaney, We're glad to know you had a positive experience with us at Lithia Hyundai of Anchorage! It's our goal to make your visit as convenient and efficient as possible. Thanks for sharing this review, we appreciate it!

January 20, 2024

Terrible customer service! Need a dedicated phone line and a system for communicating. No one seems to know what’s going on!! More

by DPMCKOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendon Gardnew
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate you taking the time to provide feedback on your experience. We're sorry to hear that you encountered challenges with our customer service, and we apologize for any inconvenience. Your concerns are important to us, and we are committed to improving our communication systems. To better understand the issues you faced and work towards a solution, we encourage you to reach out to us through the number below. Your feedback helps us identify areas for improvement, and we value the opportunity to address your specific concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to enhance your experience. Best, Anthony Mingus - Sales Manager - 907-762-5100

January 19, 2024

Great service z z a s a a a a x a c c v More

by Kreutzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Kreutzer, Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage! We are delighted to hear that you received great service.We truly appreciate your kind words and value your feedback. Should you ever need assistance in the future or have any suggestions to share, please don't hesitate to reach out. We look forward to welcoming you back for another excellent experience.

January 19, 2024

I had an appointment but waited 30 minutes for work to start and 90 minutes for an oil change to be completed More

by lbturner55poohbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your patience during your recent visit to Lithia Hyundai of Anchorage. We're always working on improving our efficiency, and we'll take this feedback into account for the future. Thanks for bringing it to our attention, we hope to have the opportunity to better serve you in the future.

January 16, 2024

I always have the best Customer Service every time I visit the dealership. They are always very thorough with any explanations I need, and I never have to wait very long for my vehicle to get serviced. More

by AMYCOLEMAN1977
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Lithia Hyundai of Anchorage responded

Hi Amy, we're delighted to know you've consistently had great experiences at Lithia Hyundai of Anchorage. We always aim for efficient and thorough service! Thanks for your review and we hope to see you again soon!

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