Lithia Hyundai of Anchorage - Service Center

Lithia Hyundai of Anchorage responded

Hi Borislava, I appreciate you sharing your experience, and I'm sorry to hear about the communication challenges you faced. Your feedback is crucial, and we acknowledge that there were issues in keeping you informed during the service. To better understand your situation and enhance our processes, please call us through the number below as we value your input and are committed to making improvements. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with our dealership. It's wonderful to know that your agent provided attentive and patient service. Thank you for your kind words and the 5-star rating. If you ever need any further assistance or have more feedback, please feel free to reach out to us. Your satisfaction is our priority.

Lithia Hyundai of Anchorage responded

Hi Patricia, Thank you for your kind words and the 5-star rating. We're delighted to hear that you had a great service experience with our friendly staff and that our service was prompt and on time. If you ever need anything else or have further feedback, please don't hesitate to reach out to us. Your satisfaction means a lot to us.

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear that your experience was simple, easy to understand, and efficient. Being in and out quickly is something we aim for, and we're pleased that our staff was polite and helpful throughout your visit. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in our services. Thank you for choosing us!

Lithia Hyundai of Anchorage responded

We appreciate your feedback, and we're sorry for the inconvenience you experienced regarding the lack of communication. We understand the frustration of not being able to get status updates on your repairs. Your time is valuable, and we apologize for any inconvenience this may have caused. We'll take your feedback into consideration to improve our communication processes. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Your input is important to us, and we want to ensure your future experiences are more efficient and convenient. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello Langmeistr, Thank you for your review. Your trust means everything to us, and we want to assure you that our recommendations are made with your best interests in mind. We only recommend services that are intended to prevent more significant problems down the road and potentially save you money in the long run. These recommendations are optional, and our priority is to provide you with information that helps you make informed decisions about your vehicle's maintenance. If you have any questions or concerns about the services we suggest, please don't hesitate to reach out. Your satisfaction and peace of mind are of utmost importance to us, and we're here to assist you. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Zena, Thank you for sharing your experience with us. We appreciate your trust in us for the service recall on your 2009 Santa Fe. It's great to hear that Kevin explained the procedure and provided you with clear information about the process. Our waiting area with complimentary coffee, tea, water, and free WiFi is designed to make your visit as comfortable as possible. We're pleased to know that the inspection of your vehicle has been completed, and we're in the process of ordering the necessary parts. Kevin's assistance with the high mileage service and scheduling it alongside the recall service is a great convenience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction, and we appreciate your support. Thank you for choosing us for your automotive needs.

Lithia Hyundai of Anchorage responded

Hello, It is lovely to hear you had a positive experience with our sales staff, but I'm truly sorry to learn about the issues you've encountered with our service shop. Your concerns regarding the detailing and mechanical work are taken seriously, and we will address these matters internally to ensure improvements are made. We understand the inconvenience of a long drive for service, and we want to make sure it's worthwhile. If you'd like to discuss your specific concerns in more detail or if there's anything we can do to make things right, please don't hesitate to reach out to us through the number below. Your feedback is essential in helping us improve, and we hope to provide you with a better experience in the future. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided. Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

We're glad to know you found our service fast and convenient at Lithia Hyundai of Anchorage! We appreciate your feedback about more time slots, we'll certainly take that into consideration. Thanks for the review!