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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,106 Reviews
Call Service Center (907) 202-9778

1,106 Reviews of Lithia Hyundai of Anchorage - Service Center

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April 05, 2024

They don’t return phone calls Customer parking is a mess Occurrence it has been happening at this location for the past couple years because of Service situation I will not get another Hyundai. You More

by Pops907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was not interested in tracking anybody’s name
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Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We apologize for the inconvenience caused by the lack of returned phone calls and the disorganized parking. Your experience does not reflect the level of service we aim to provide, and we take your concerns seriously. Rest assured, we will address these issues internally to improve our communication and parking facilities. We value your feedback and regret to hear that you've decided not to return for another Hyundai. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out. We appreciate your input and hope to have the opportunity to regain your trust in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

April 03, 2024

Dana clearly communicated with me and was able to assist me within moments of my arrival. She is friendly and professional. More

by JACELLEZOUBEK
Recommend Dealer
Yes
Employees Worked With
Dana
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Apr 03, 2024 -

Lithia Hyundai of Anchorage responded

Jacelle, we're glad to know Dana provided you with excellent service at Lithia Hyundai of Anchorage. We appreciate your feedback and hope to see you again soon!

April 03, 2024

Friendly. Friendly experiences. Good communication. Got me in quickly and finished the jobs Thank you More

by TY.ROBS
Recommend Dealer
Yes
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Apr 03, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know you had a friendly and efficient experience at Lithia Hyundai of Anchorage! Thank you for your positive feedback. We appreciate it and hope to see you again soon!

April 03, 2024

super friendly and helpful, gave me an accurate estimate of costs and time for the service. More

by OLIVIA.SPIEZIO
Recommend Dealer
Yes
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Apr 04, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Olivia! It's great to hear that you found the staff at Lithia Hyundai of Anchorage super friendly and helpful, and that they provided you with an accurate estimate of costs and time for the service. If you have any further feedback or need assistance in the future, feel free to reach out.

March 30, 2024

I realized that my car was in good hands. They worked and checked my car well. More

by Joel
Recommend Dealer
Yes
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Apr 01, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Joel! We're thrilled to hear that you felt confident in leaving your car with us and that our team provided thorough service. Your satisfaction and trust are our top priorities, and we're grateful for the opportunity to assist you. We're here to help!

March 28, 2024

Excellent, better than expected Don't have time. Now this is not a good experience as I dislike surveys! More

by RPGIBSON40
Recommend Dealer
Yes
Employees Worked With
Arturo Fernandez
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Mar 28, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and are glad to know that you had an excellent experience at Lithia Hyundai of Anchorage. We understand surveys can be time-consuming, so thank you for taking the time to share this with us! We hope to see you again soon!

March 28, 2024

Friendly atmosphere Great Customer Service I'm satisfied with my New Cross bar I buy at the Hundai store and installed at the Service area. Thank you?? More

by devillenaferdie
Recommend Dealer
Yes
Employees Worked With
Dana
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March 28, 2024

Everything went smoothly. I had many parts serviced. Work was done on time and the billing was explained. More

by court.reading
Recommend Dealer
Yes
Employees Worked With
Dana
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March 28, 2024

It took about 7 appts and several threats of it costing me over a thousand dollars for a manufacturer default, covered under warranty. More

by F1ADEM1A
Recommend Dealer
No
Employees Worked With
Brian
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March 27, 2024

I called 5 times and left voicemails for 2 months, I finally went in to schedule an oil change. I was calling because I checked my oil in January and it was way over full. So I was calling for them to c More

by SFDS
Recommend Dealer
No
Report | Print
Mar 29, 2024 -

Lithia Hyundai of Anchorage responded

We're sorry to read about the difficulties you've had in reaching us and getting your oil change scheduled. This is not reflective of the level of service we aim to provide, and we apologize for any inconvenience caused. We'd like a chance to make things right - please reach out so that we can ensure this issue has been resolved properly. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

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