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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
939 Reviews
Call Service Center (907) 202-9778

939 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 22, 2023

Was able to replace a belly pad. It cost more than the initial quoted price. More

by AK.KITKAT9
Recommend Dealer
Yes
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Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your 4-star review! We're delighted we could help with replacing your belly pad. We apologize for any confusion regarding the pricing, and we appreciate your understanding. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again.

November 22, 2023

Quick and comfortable place The only thing is the distance from my home Thank you More

by JPBITTLE
Recommend Dealer
Yes
Employees Worked With
Recall
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Nov 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your 5-star review! We're thrilled to hear you had a quick and comfortable experience with us. We understand that distance can be a factor, but we truly appreciate your effort in choosing us. We look forward to the opportunity to serve you again. Thank you for your support!

November 21, 2023

Convenient location, knowledge staff, great selection of cars and very helpful service and parts department More

by nadjesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi Nadjesta! Thanks for the 5-star review! We're pleased to hear about your positive experience. A convenient location, knowledgeable staff, a great selection of cars, and helpful service and parts departments are all key aspects we strive to provide. If there's anything specific you enjoyed about your experience or if you have further feedback, feel free to let us know. We appreciate your business and look forward to serving you again.

November 20, 2023

Kind employees, great little space for kids to stay occupied, and staff were always happy to give updates on the status of your vehicle. More

by dakota.noe18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Dakota, Thank you for the outstanding 5-star review! We're thrilled that you found our employees kind, enjoyed the kid-friendly space, and appreciated the updates on your vehicle. Your feedback is truly valuable to us. If there's anything specific that stood out to you during your visit or if you have further feedback, please feel free to share. We appreciate your business and look forward to your next visit.

November 20, 2023

1st we dropped the car off a week before its appt day as it didnt run. Mr. Mercedes did not have us sign any paperwork so had i not called the car would still be sitting there. 2ndly it took over a month fo More

by ISPJ1
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is regrettable to hear about your experience, and we appreciate your feedback. It's concerning to hear about the lack of communication and delays you encountered. We apologize for any inconvenience this has caused. Your feedback is valuable, and we would like to address your concerns. Please reach out to us through the number below so that we can further discuss and work towards a resolution. Your satisfaction is important to us, and we're committed to making things right. Best, Matt Dean - Service Manager - 907-762-5131

November 18, 2023

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
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Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

- Management

November 17, 2023

Very good customer service. Good communication. Car issue got solved. Got my car back in a day. More

by RDECHOR.KELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Kelli, Thank you for your positive feedback! We're delighted to hear that you experienced very good customer service, effective communication, and a swift resolution to your car issue. Getting your car back within a day is fantastic news! We appreciate you taking the time to share your experience, and if there's anything else you need or if you have further feedback, please feel free to let us know. We look forward to serving you again in the future.

November 16, 2023

Everything was great and completed in a timely manner. The communications was timely as well. More

by staceystites.1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Stacey, Thanks a ton for sharing your positive experience! We're thrilled to hear that everything went smoothly, and our team was able to complete the job in a timely manner. It's fantastic to know that our communication met your expectations. We appreciate your feedback, and we're here whenever you need assistance in the future. Looking forward to serving you again!

November 15, 2023

Great service, good prices, and a lot of help with the chaos of our big winter storm. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Lithia Hyundai of Anchorage responded

Hi Shannon, Thank you for sharing your positive experience with us! We're pleased to hear that you received great service and found our prices reasonable. We understand that navigating through a winter storm can be challenging, and we're glad to have been of assistance. If you ever have more feedback or need help in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again.

November 14, 2023

Absolute worst service experience I have ever had with a dealership. I waited in the waiting for almost 8 hours for a scheduled appointment which was included a few simple services (oil change, spark plugs, More

by Michael.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know any names
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Nov 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Michael, Learning about the challenges you encountered during your recent service is disheartening. Waiting eight hours for routine services is not reflective of the service we strive to provide. I apologize for any inconvenience you experienced. Your feedback is important, and we'd like to understand more about your specific situation. Please connect with us through the number below so we can address your concerns and work towards a better experience. Best, Matt Dean - Service Manager - 907-762-5131

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