Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,054 Reviews
Call Service Center (907) 202-9778

1,054 Reviews of Lithia Hyundai of Anchorage - Service Center

Sort by
February 06, 2024

Terrible and would rather burn my car than taking it back to that junk of a dealership. More

by georges77cine
Recommend Dealer
No
Report | Print
Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 03, 2024

Hard to contact, and the reps said the service line doesn't ring and sometimes they don't even know people called. They have huge turnover. They have no current in house manager. They seemed overwhelme More

by TRYPOL
Recommend Dealer
No
Employees Worked With
They have two current service department representatives. I spoke with both of them.
Report | Print
Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for your feedback. We apologize for any inconvenience you may have faced in contacting us and the challenges you encountered with communication. We strive to provide excellent service to our customers, and we regret if we fell short of your expectations. Your input is valuable to us, and we take your concerns seriously. We would like to investigate further to understand and address the issues you've raised. If you could contact us through the number below, it would be much appreciated. Thank you for your patience as we work to resolve these matters. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 02, 2024

Friendly team that was knowledgeable about features Helpful in answering questions and ensuring pleased customers More

by JWBETZ
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback about our friendly and knowledgeable team at Lithia Hyundai of Anchorage. It's wonderful to hear that we were able to assist you with features and answer your questions. Your satisfaction is important to us, and we look forward to serving you in the future!

February 02, 2024

Waited over an hour to 1/12 hour longer than they said it was going to take. They also forgot to put the caps back on my tires. More

by HILDOCK
Recommend Dealer
No
Report | Print
Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback, and we're sorry to hear about the extended wait time and the oversight with the tire caps during your visit. Your time is valuable, and we apologize for any inconvenience caused. If there's anything we can do to address your concerns, please feel free to provide more information to us through the number below. We value your input, and your satisfaction is important to us. Thank you for bringing this to our attention. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 01, 2024

It took over 2 weeks for a diagnostic. They never picked up the phone and when they did, the phone cut in and out. I was not given a claim number or referral number for enterprise since I More

by WATERSWOODS09
Recommend Dealer
No
Employees Worked With
Idk, maybe Brian?
Report | Print
Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We sincerely apologize to hear about the extended wait time for the diagnostic and the communication issues you encountered. Your experience falls short of our usual standards, and we're sorry for any inconvenience this may have caused. If you could reach out to us directly through the number below, we would like to investigate and work towards resolving these issues promptly. Your feedback is crucial, and we appreciate your understanding as we work to improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 31, 2024

Dana was amazing. Underpromised and over delivered! Dana was amazing. Underpromised and over delivered! She scheduled me 2 weeks out and had the car done in 2 days. More

by KEITHFACER
Recommend Dealer
Yes
Employees Worked With
Dana Clensenen
Report | Print
Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Keirh, Thank you for taking the time to share your experience with Dana at Lithia Hyundai of Anchorage. We're thrilled to hear that Dana provided exceptional service by underpromising and overdelivering. Your satisfaction is our priority, and we're glad she could get your car done ahead of schedule. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

January 31, 2024

Great experience, deal got done fast, mitchell is great this is the second vehicle i have purchased from him More

by AKANTHONY94
Recommend Dealer
Yes
Employees Worked With
Mitchell
Report | Print
Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive review, Anthony! It's fantastic to hear that you had a great experience and that Mitchell provided excellent service. If you ever have any more automotive needs or questions, feel free to reach out. Safe travels in your new vehicle!

January 31, 2024

I've seen better, but it was ok. I was hoping to get responses via text about the work being done to no avail, but what was done, was done quickly. More

by mercydave
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Dave! We appreciate your feedback, and we're glad to hear that the service was completed quickly. However, we apologize if the communication about the work being done fell short of your expectations. Your feedback is valuable, and we'll use it to improve our communication processes. If there's anything specific you would like us to address or if you have further comments, please feel free to let us know. We value your business and hope to provide an even better experience next time. Thank you for choosing Lithia Hyundai of Anchorage.

January 30, 2024

Our experience had multiple variables, Brian was respectful and had unexpected variables to deal with including an interlock device. He was able to get the work done efficiently and we appreciate th More

by Alaskansakura
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your great experience dealing with Nael at Pfaff BMW. We're thrilled to hear that Nael was extremely helpful, patient, and played a crucial role in making the right decisions for your two car purchases. Enjoy your new M340i, and if there's anything more we can assist you with, feel free to reach out. Safe and enjoyable driving!

January 30, 2024

It was a very pleasant experience. I will be coming back. Thank You ?? I wish I bought the car ?? there More

by Charlotteowens18
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Charlotte, We're delighted to hear that you had a very pleasant experience with us at Lithia Hyundai of Anchorage. We appreciate your positive feedback, and we'd be thrilled to welcome you back whenever you're ready. If you ever decide to explore more options or have any questions, our team is here to assist you. Thank you for considering us, and we hope to see you again soon!

1
...
23
24
25
...
106