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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 13, 2024

It was quick and relaxing to return. The person was also informative to explain full cost. More

by STARGENIE14
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your experience with us. It's fantastic to hear that your visit was quick, relaxing, and that our team provided informative explanations about the full cost. Your satisfaction is important to us, and we're grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to contact us.

January 12, 2024

They answered my questions and got back to me promptly Willing to work with me about pick up and drop off times More

by JNG89
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage. We're pleased to know that our team was responsive and accommodating, addressing your questions and working with you on pick-up and drop-off times. We appreciate your recommendation and look forward to serving you in the future.

January 11, 2024

This experience was good. But it is usually hard to reach someone on the phone in the service dept. More

by CLENSLOW
Recommend Dealer
Yes
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Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. Your feedback is important to us. It's great to hear that overall, your experience was positive. We understand that reaching someone in the service department by phone can be challenging at times, and we appreciate your patience. We will take your feedback and share it with our team as we are constantly looking for areas to improve. Your satisfaction is our priority, and we look forward to the opportunity to serve you even better in the future.

January 11, 2024

Requested check for rattle in rear. First day they didn't find it until I came to pick it up. So brought it back in the morning. Then they found it. Fix is warranty issue with part orde More

by johnctimber
Recommend Dealer
Yes
Employees Worked With
Brian and mechanic.
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Jan 11, 2024 -

johnctimber responded

See above.

Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, John, for the 5-star rating! We're delighted to hear that our team was able to identify and address the issue with the rattle in the rear during your visit. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your positive review and look forward to providing excellent service for your vehicle in the future. Safe travels and take care!

January 09, 2024

Called and left a message, no one called back. Texted and no response. Emailed sales rep who passed my request to service, no response. Finally had to physically go into dealership to get a servic More

by JANNAWALKER71
Recommend Dealer
No
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hi Janna, Your feedback is important, and we regret that our response fell short of expectations. We appreciate your patience and understanding in securing a service appointment. When you have a moment, please reach out to us through the number below to further discuss your time here in hopes of working towards a resolution. Best, Christopher Schmidt - General Manager - 907-631-7002

January 07, 2024

They forgot my key and my problem for on my car is not fixed so I will have to visit the location again More

by JAEHYUNAN1206
Recommend Dealer
No
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Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jae, We're genuinely sorry for any oversight during your recent visit. Your feedback is valuable, and we understand the frustration caused by the misplaced key and the unresolved issue with your car. This is not the experience we aim to provide. Your understanding is appreciated, and we're committed to delivering a better experience for you. If you're willing, please reach out to me through the number below to further discuss your time here. We look forward to the opportunity to improve your experience. Best, Matt Dean - Service Manager - 907-762-5131

January 06, 2024

Good I was glad to have my car fixed. I appreciated the engine replacement covered by the extended Warranty More

by Christopherhall63401
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hi Christopher, We're glad to know you had a positive experience with your car repair at Lithia Hyundai of Anchorage. It's great that the extended warranty came in handy for the engine replacement! Thanks for sharing this review.

January 06, 2024

Gabe was wonderful. No pressure at all. My only car buying experience in my life I did not feel uncomfortable More

by DJBENSON123
Recommend Dealer
Yes
Employees Worked With
Gabe
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with Gabe at Lithia Hyundai of Anchorage! Creating a comfortable and pressure-free environment for our customers is a top priority, and we're glad to know that you felt at ease during your car-buying process. If you have any further comments or if there's anything else we can do for you, please don't hesitate to let us know. Thank you for choosing us, and we hope to assist you again in the future!

January 05, 2024

Took vehicle in for oil change in October. Found oil leaking out in garage. Took it back they said they saw oil but could not tell where leak came from. Showed them pictures of oil in garage t More

by Dinoallen62
Recommend Dealer
No
Employees Worked With
Dana
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for bringing this to our attention, Dino. We regret any inconvenience caused by the oil leak issue you experienced after your visit. We appreciate your understanding and would appreciate the opportunity to further discuss your time here. When you have a moment, please contact me through the number below. Best, Matt Dean - Service Manager - 907-762-5131

Jan 08, 2024 -

Dinoallen62 responded

I left a voicemail. Please call back when time permits. (907) 350-1811.

Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your call, I will have a member of our team reach out to you as soon as possible.

January 04, 2024

Dealership was a bit chilly, and a few of the doors were still locked. The snacks in the snack machine are priced too high. I am glad that I can have a cup of warm tea or coffee. The wifi is pretty slow. Th More

by LOPEZ.ISABELLE
Recommend Dealer
Yes
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Lopez, Thank you for sharing your feedback about your experience at Lithia Hyundai of Anchorage. We appreciate your comments and take them seriously. We're sorry to hear about the inconvenience you faced with the dealership environment. Your input helps us improve, and we'll address the issues you've raised to enhance our services. If there's anything specific you'd like to discuss or if you have further feedback, please feel free to reach out. We value your business and appreciate the opportunity to serve you.

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