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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 20, 2024

Terrible customer service! Need a dedicated phone line and a system for communicating. No one seems to know what’s going on!! More

by DPMCKOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendon Gardnew
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate you taking the time to provide feedback on your experience. We're sorry to hear that you encountered challenges with our customer service, and we apologize for any inconvenience. Your concerns are important to us, and we are committed to improving our communication systems. To better understand the issues you faced and work towards a solution, we encourage you to reach out to us through the number below. Your feedback helps us identify areas for improvement, and we value the opportunity to address your specific concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to enhance your experience. Best, Anthony Mingus - Sales Manager - 907-762-5100

January 19, 2024

I had an appointment but waited 30 minutes for work to start and 90 minutes for an oil change to be completed More

by lbturner55poohbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your patience during your recent visit to Lithia Hyundai of Anchorage. We're always working on improving our efficiency, and we'll take this feedback into account for the future. Thanks for bringing it to our attention, we hope to have the opportunity to better serve you in the future.

January 19, 2024

Great service z z a s a a a a x a c c v More

by Kreutzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Kreutzer, Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage! We are delighted to hear that you received great service.We truly appreciate your kind words and value your feedback. Should you ever need assistance in the future or have any suggestions to share, please don't hesitate to reach out. We look forward to welcoming you back for another excellent experience.

January 16, 2024

I always have the best Customer Service every time I visit the dealership. They are always very thorough with any explanations I need, and I never have to wait very long for my vehicle to get serviced. More

by AMYCOLEMAN1977
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Lithia Hyundai of Anchorage responded

Hi Amy, we're delighted to know you've consistently had great experiences at Lithia Hyundai of Anchorage. We always aim for efficient and thorough service! Thanks for your review and we hope to see you again soon!

January 14, 2024

They took good care of my car. I had to wait an extra day for it to get done. Would have been nice for a loaner car at least More

by cassrabb
Recommend Dealer
No
Employees Worked With
Brian
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cass, We're glad to know your car was well cared for, but we apologize for the longer-than-expected wait time. We understand how a loaner vehicle could have made this situation more convenient and appreciate you sharing that feedback with us. If there's anything else you'd like to discuss or if we can assist further in any way, please don't hesitate to reach out. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

January 13, 2024

Bittersweet, but helpful. Made a stressful situation a little less so. Blayke did everything in his power to help me get in to a new vehicle without exorbitant payments. More

by STALEYALYSE2019
Recommend Dealer
Yes
Employees Worked With
Blayke McCarthy
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Staley, Thank you for sharing your bittersweet but helpful experience at Lithia Hyundai of Anchorage. We're glad Blayke and our team could assist you during a stressful situation, making it a bit less challenging. If there's anything more we can do for you in the future, please don't hesitate to reach out.

January 13, 2024

Everyone was really friendly and helpful. The gentalment in services made sure that I was accommodated with a ride from the dealership and back. More

by mznea
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear about your friendly and helpful experience at Lithia Hyundai of Anchorage. Ensuring your accommodation with a ride is part of our commitment to excellent service. Thank you for your positive feedback and recommendation. If you have any further needs or questions, feel free to reach out.

January 13, 2024

Oil change and tire rotation. Station is always busy, so took almost 2 hours, but I had time to wait. More

by cdolan13
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. We appreciate your positive rating and understanding of the busy station. If there's anything more we can do for you in the future, please feel free to reach out.

January 13, 2024

Service was provided promptly and communicated well. We have had an extremely large amount of snow and I was dreading trying to find a place to park when I took my car in. It was greatly appreciated tha More

by DONNAKOEHLERAK
Recommend Dealer
Yes
Employees Worked With
Dante
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Donna! Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service team provided prompt and effective communication. We understand the challenges posed by the recent snowfall and are glad that our efforts to clear the lot made your visit more convenient. We appreciate your business and look forward to serving you in the future.

January 13, 2024

Friendly and professional He worked fast to meet my needs and find a quality vehicle More

by MORPHIS_22
Recommend Dealer
Yes
Employees Worked With
Travis
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you for choosing Lithia Hyundai of Anchorage! We're thrilled to hear that our team provided you with friendly and professional service, addressing your needs efficiently. Ensuring a quality vehicle and a positive experience for our customers is our priority. If there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in us.

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