Lithia Hyundai of Anchorage - Service Center

Lithia Hyundai of Anchorage responded

Hi Onee, Thank you for your glowing review! We're thrilled to hear that our team members demonstrated patience, helpfulness, and thoroughness. Providing transparent and exceptional service is a priority for us. Your suggestion is duly noted, and we'll make sure to recognize our team member for their outstanding efforts. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your support!

Lithia Hyundai of Anchorage responded

Hello, Thank you for taking the time to inform us of your experience. We strive for prompt and clear responses and are sorry to see that this was not the case during your visit. I would like to discuss this with you further so that I can see that your concerns are properly addressed. Please contact me at the number below when you are available. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi, Thank you for your positive feedback! We're delighted to hear that you had a very good and timely experience with our service department. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts to improve the customer experience. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again.

Lithia Hyundai of Anchorage responded

Hi Hannah, Thank you for bringing this to our attention. It is regrettable to hear about the level of communication you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Melissa, Thank you for your positive feedback! We're delighted to hear that your entire experience was great, and we look forward to welcoming you back in the future. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your continued support.

Lithia Hyundai of Anchorage responded

Hello, I appreciate you sharing your concerns about the pricing and service duration. I'm sorry for any frustration this has caused. We value your feedback, and I want to not only address your concerns promptly but go through your invoce charges. Please contact me directly through the number below so we can discuss the details and work towards a resolution. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Ryan, Thanks a bunch for sharing your positive experience! We're pleased to hear that our customer service met your expectations, and we're glad you received timely notifications about your car. We appreciate your feedback and look forward to serving you again. If there's anything else you need, just let us know. See you next time!

Lithia Hyundai of Anchorage responded

Hi John, Thank you for taking the time to share your positive feedback! We're thrilled to hear that our team was able to accommodate you, especially when the computer system threw a curveball. Flexibility is key, and we're happy we could work things out for you. We appreciate your loyalty and look forward to serving you again. If there's anything else we can do, just give us a shout. See you on your next visit!

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experiences with us. I regret to hear about the challenges you've faced in reaching us for service appointments. We understand the importance of clear communication when it comes to your service needs, and we're actively working on improving our channels to make them more accessible for you. I want to sincerely apologize for any inconvenience or impression of rudeness caused by wait times and perceived busyness. Your feedback is invaluable in helping us address these issues and enhance your overall service experience. Please rest assured that we take your concerns seriously and are dedicated to making improvements. If you have any further concerns or would like to discuss this further, please feel free to reach out to us directly at 907-762-5131. We appreciate your understanding and look forward to the opportunity to better serve you in the future. Best, Matt Dean Service Manager

Lithia Hyundai of Anchorage responded

Hi Garrett! We appreciate your kind words regarding our Lithia Hyundai of Anchorage team! If there is ever anything else we can help with, please do not hesitate to let us know!