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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 31, 2024

Great experience, deal got done fast, mitchell is great this is the second vehicle i have purchased from him More

by AKANTHONY94
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive review, Anthony! It's fantastic to hear that you had a great experience and that Mitchell provided excellent service. If you ever have any more automotive needs or questions, feel free to reach out. Safe travels in your new vehicle!

January 31, 2024

I've seen better, but it was ok. I was hoping to get responses via text about the work being done to no avail, but what was done, was done quickly. More

by mercydave
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Dave! We appreciate your feedback, and we're glad to hear that the service was completed quickly. However, we apologize if the communication about the work being done fell short of your expectations. Your feedback is valuable, and we'll use it to improve our communication processes. If there's anything specific you would like us to address or if you have further comments, please feel free to let us know. We value your business and hope to provide an even better experience next time. Thank you for choosing Lithia Hyundai of Anchorage.

January 30, 2024

Our experience had multiple variables, Brian was respectful and had unexpected variables to deal with including an interlock device. He was able to get the work done efficiently and we appreciate th More

by Alaskansakura
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your great experience dealing with Nael at Pfaff BMW. We're thrilled to hear that Nael was extremely helpful, patient, and played a crucial role in making the right decisions for your two car purchases. Enjoy your new M340i, and if there's anything more we can assist you with, feel free to reach out. Safe and enjoyable driving!

January 30, 2024

It was a very pleasant experience. I will be coming back. Thank You ?? I wish I bought the car ?? there More

by Charlotteowens18
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Charlotte, We're delighted to hear that you had a very pleasant experience with us at Lithia Hyundai of Anchorage. We appreciate your positive feedback, and we'd be thrilled to welcome you back whenever you're ready. If you ever decide to explore more options or have any questions, our team is here to assist you. Thank you for considering us, and we hope to see you again soon!

January 29, 2024

Our 2022 Hyundai Tucson bought from Lithia as a new vehicle was towed to the shop on Oct 7th 2023 and as of January 29th 2024 has yet to be taken in the shop, diagnosed, or fixed. The service and dedic More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jon, We sincerely apologize for the extended delay in addressing the issues with your 2022 Hyundai Tucson. Your experience does not align with the level of service we aim to provide, and we understand the frustration this situation has caused. Our team is committed to resolving this matter promptly, and we will investigate the reasons for the delay in diagnosing and fixing your vehicle. When you have a moment, please contact us through the number below as your satisfaction is our priority, and we appreciate your patience as we work to rectify this situation. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 28, 2024

Had appointment at 1 and thay did not get me in till 3:30 when I ask thay told me thay had some walk-ins so what good is a appointment. If walk-ins go before appointments More

by LAWNSCOTT
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Scott, We sincerely apologize for the delay you experienced during your recent appointment. Your time is valuable, and we understand the frustration this may have caused. Walk-ins should not take precedence over scheduled appointments, and we regret any inconvenience caused. Your feedback is crucial in helping us improve our scheduling processes and ensure a more efficient and timely experience for all our customers. We appreciate your understanding and would like to make things right. When you have a moment, please reach out to us through the number below. We value your business and hope to have the opportunity to serve you better in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 26, 2024

It took 7 months for someone to diagnose the car problems No one didn't think to update contact info for me More

by AK.SCORPIO84
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your feedback. We apologize for the extended time it took to diagnose the issues with your car and for any inconvenience caused by the lack of contact updates. Your experience is important to us, and we'd like to learn more about the specifics of your situation to ensure we address any issues. If you're willing, we would love to discuss your experience further, please feel free to reach out to us. We're here to assist you and improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 25, 2024

Got the job done so I appreciate that. The only reason I didn't give a 5 is because I had an appointment at 1130 for the oil change and I waited in the lobby, my car was not brought back i More

by SHUNTER_24
Recommend Dealer
Yes
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Jan 25, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thanks for sharing your experience at Lithia Hyundai of Anchorage. We're glad to hear the job got done well. We apologize for the wait beyond your appointment time—it's not the standard we aim for. Your feedback is valuable, and we're using it to enhance our processes. We appreciate your understanding and look forward to the chance to serve you better.

January 24, 2024

I was in and out in no time. They had a comfortable area for me to wait and then they brought my keys to me as soon as I was done. More

by ALLIEBIRD14
Recommend Dealer
Yes
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Jan 25, 2024 -

Lithia Hyundai of Anchorage responded

Hi Allie, it's great to know that you had a swift and comfortable experience at Lithia Hyundai of Anchorage. We appreciate your feedback and hope to see you again soon!

January 21, 2024

Proactive and attentive to my needs and questions . Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! More

by Devaney9975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Devaney, We're glad to know you had a positive experience with us at Lithia Hyundai of Anchorage! It's our goal to make your visit as convenient and efficient as possible. Thanks for sharing this review, we appreciate it!

Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Devaney, We're glad to know you had a positive experience with us at Lithia Hyundai of Anchorage! It's our goal to make your visit as convenient and efficient as possible. Thanks for sharing this review, we appreciate it!

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