Lithia Hyundai of Anchorage - Service Center

Service has always been as advertised. I think we are on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about the dealership and the product. More

I had concerns about my new tires and asked for reassurance on what kind of tires I had and I was left with no response. reassurance on what kind of tires I had and I was left with no response. More

It’s funny I got this survey the same day that I tried for 6 hours to get through to the service dept. My vehicle is undriveable and I needed to have it towed in. Eventually had to call sales to talk to a for 6 hours to get through to the service dept. My vehicle is undriveable and I needed to have it towed in. Eventually had to call sales to talk to a human. Finally talked to service who asked if I had an appointment, which is funny—how can you make an appointment with a department that doesn’t answer the phone or return messages (unless I call and complain to the sales department). Also funny because the last two times I had an “appointment”, it still took 3+ hours for simple things like tire changeovers and oil changes. I don’t know if the service department is understaffed or poorly managed or both, but I’ve never had so many poor experiences at one mechanic. More

Personal are very friendly & my service appt I get in within 1 wk , very good within 1 wk , very good More

Kevins was great to work with concerning my Veloster recall. Good service from the group overall. I would work with them in the future. recall. Good service from the group overall. I would work with them in the future. More

Getting an appointment was hard, tried calling but apparently the phone system hasn’t been working for a few months. Service was good, just waited longer than expected. apparently the phone system hasn’t been working for a few months. Service was good, just waited longer than expected. More

The best customer service I have encountered. Not only did they take care of my oil change they let me know I needed update. They too care of that as well. Super friendly service. did they take care of my oil change they let me know I needed update. They too care of that as well. Super friendly service. More

They are really awesome. However I am still waiting on a hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrati hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrating how hard it can be to reach them by phone call but the text feature is nice. More

Great service with Kevins. Courteous & pleasant. Good quote & stuck with it. Offered rides to and from also. quote & stuck with it. Offered rides to and from also. More

Took forever to get something for car. Never called back. Has car towed there just wanted to make sure arrived. Left voicemail, text message and online. Very poor communication with customers if another deal Has car towed there just wanted to make sure arrived. Left voicemail, text message and online. Very poor communication with customers if another dealership other than Lithia in driving distance I would go there. But no choice. I didn’t raise a fuse because worries about retaliation because car still taken there for maintenance plan More