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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,073 Reviews

1,073 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 18, 2021

Personal are very friendly & my service appt I get in within 1 wk , very good More

by andyfox
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for scheduling your service here at Lithia Hyundai of Anchorage, Andy! We are happy to have fit you into our schedule in a timely manner. Please don't hesitate to reach out to our team for any future needs, we are here to help.

December 18, 2021

Kevins was great to work with concerning my Veloster recall. Good service from the group overall. I would work with them in the future. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady working the desk with Kevins, was awesome too
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing your experience with our team member Kevin. We are pleased to know he was able to address your vehicles recall and get you back on the road in a timely manner. You recommendation of our team is greatly appreciates and we hope to have you back at Lithia Hyundai of Anchorage again soon.

December 17, 2021

Getting an appointment was hard, tried calling but apparently the phone system hasn’t been working for a few months. Service was good, just waited longer than expected. More

by WBRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, while we are pleased to know your service visit went well overall, our team would like to apologize our phones were down at the time you tried to reach us. I assure you we are working to correct this issue and hope you will return to Lithia Hyundai of Anchorage for future service.

December 17, 2021

The best customer service I have encountered. Not only did they take care of my oil change they let me know I needed update. They too care of that as well. Super friendly service. More

by MIGHTYM907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, providing our customers with excellent customer service is always a priority of ours and we are pleased to know our team achieved this during your experience. Please don't hesitate to reach out for future service needs, the Lithia Hyundai of Anchorage team is here to help!

December 17, 2021

They are really awesome. However I am still waiting on a hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrati More

by anbabb001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

anbabb001 responded

VERIFIED CUSTOMER They are really awesome. However I am still waiting on a hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrating how hard it can be to reach them by phone call but the text feature is

December 17, 2021

Great service with Kevins. Courteous & pleasant. Good quote & stuck with it. Offered rides to and from also. More

by GRAMPIESMITH6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for choosing Lithia Hyundai of Anchorage for your vehicles service. We are happy to have offered you an accommodating experience and hope you will return for future maintenance needs. Happy holidays from our team to you!

December 17, 2021

Took forever to get something for car. Never called back. Has car towed there just wanted to make sure arrived. Left voicemail, text message and online. Very poor communication with customers if another deal More

by Texas1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hi Texas1911, On behalf of our service team I would like to apologize for the level of communication you received. At your convenience, please contact me directly as I would be happy to address any questions or concerns you may have in regards to your vehicles recent service. 907-762-5131 Jeremy Tou General Service Manager

December 17, 2021

For the most part the service is really good. But I had a part that was ordered almost a year ago and never came in and no one followed up on it and I’m still waiting for it to come in More

by DANIEL FRETWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hi Daniel, thank you for taking the time to reach out. Im pleased to know your service has always gone well. In regards to the part you ordered, I will be sure to share this feedback with our team.

December 17, 2021

The last 2 times that I was there to get my oil changes and try to get the running board install. The front desk clerk was being very helpful and any general questions that I asked, it was anwer profession More

by OCHALEUNVONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Nathan Carter
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experiences in our service department. Providing a clean waiting area and professional, helpful service is something we are proud of here at Lithia Hyundai of Anchorage, and we hope to have the opportunity to do so for you again in the future. In the meantime, we would like to wish you happy holidays!

December 17, 2021

My dealership experience was fine. Had taken both of our Hyundai vehicles in for oil change (two separate occasions). Vehicles were taken in on time and finished in less than an hour. Service representative More

by Downhildon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

It is our pleasure to have provided you with courteous, prompt and efficient service here at Lithia Hyundai of Anchorage! Our team would like to thank you for taking the time to share this positive feedback, and wish you safe travels on the road ahead.

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