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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,109 Reviews

1,109 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 09, 2022

Lithia Hyundai has serviced my vehicles for several years and each time I visit I am always greeted with a smile. I love the work of the technicians and appreciate the company overall. -Lavender Walton More

by LAVENDERWALTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi Lavender, thank you for continuing to return to Lithia Hyundai of Anchorage for your vehicles service needs! Our team is happy to provide you with an enjoyable experience each time you visit, and we look forward to continuing to provide this level of care for several more years to come.

January 07, 2022

Everyone here was very welcoming and helpful. The service was quick and I couldn’t be happier with the experience. I’ll definitely keep coming back. More

by ZaneC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi Zane, thank you for visiting Lithia Hyundai of Anchorage. We are pleased to know our team provided you with exceptional service, and we look forward to having you back. Have a great weekend!

January 07, 2022

I was very pleased with how easy it was to get an appointment and they were able to address the issue immediately More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing this feedback. I'm happy to hear our team was able to diagnose the issue with your vehicle and get you back on the road. Until your next visit, drive safe!

January 06, 2022

My car developed an oil leak the day after getting the oil changed back in November. I brought it in a week later only to be told the oil change couldn’t have caused the leak and that they didn’t have the More

by Parisaashtiani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi Parisaashtiani, I would like to apologize for the level of communication you have received on behalf of our team. At your next convenience, please reach out to me directly at: 907-762-5131 as I would be happy to provide you with an adequate update and get your vehicle scheduled for service. Jeremy Tou General Service Manager

Jan 20, 2022 -

Parisaashtiani responded

I called you twice last week and left messages at the number provided both times. I was really hoping I would have heard back from you and I’m very disappointed in the overall lack of communication.

January 06, 2022

We have had our 2014 Hyundai Santa Fe serviced at Lithia Hyundai since we bought it and couldn’t be happier with the staff and quality of service. It is the reason we think it will last forever. Jim & Su More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Reeve
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi Jim, thank you for having your Santa Fe serviced here at Lithia Hyundai of Anchorage. Our team is pleased to know you believe this is your forever vehicle and we look forward to continuing to provide excellent care.

January 06, 2022

The service advisor was great , he answered all our questions and called when the car was done. Thanks. More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi Travis, thank you for having your vehicle serviced here at Lithia Hyundai of Anchorage. It was our pleasure to have provided you with adequate updates.

January 06, 2022

They readily rescheduled me to later in the day because I could not make my original appointment. Staff was friendly and helpful. More

by PHILIPWDUNNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi Philip, thank you for letting us know you were unable to make your appointment, we are happy to have rescheduled you!

January 05, 2022

Very fast service!Very fast service!Very fast service!Very fast service!Very fast service! More

by LAFARGA_ALFREDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hello, it is a pleasure to know our team provided you with exceptionally fast service during your most recent visit. We truly appreciate the kind feeback you have shared and look forward to your next service appointment here at Lithia Hyundai of Anchorage!

January 05, 2022

I have have had great experiences and not great experiences. Recently they have been not as great. Already spoke with the manager via email about them. More

by RYANSCORTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi Ryan, I regret to know of the recent experience you have had with our team and would like to thank you for reaching out directly via email. During your next visit, I assure you our team will do our best to restore your confidence in us, and return to providing you with the same great level of care you have received during previous visits.

January 05, 2022

The service was very very quick and professionally done. I am really really very pleased More

by RNASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 06, 2022 -

Lithia Hyundai of Anchorage responded

Hello, we are happy to know you are pleased with your recent service experience! Our team here at Lithia Hyundai of Anchorage greatly appreciates this positive feedback and we look forward to your next visit.

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