Lithia Honda in Medford - Service Center

Josh provided excellent service He was understanding about my frustrations of problem not being found and took extra steps to determine what problem was and made it convenient for me He was understanding about my frustrations of problem not being found and took extra steps to determine what problem was and made it convenient for me to manage it. More

Professional Expert Service Brandon is always very friendly and treats me like a queen. He goes the extra mile to make sure I get the best service possible. Brandon is always very friendly and treats me like a queen. He goes the extra mile to make sure I get the best service possible. More

Warranty work on my CR-V I did the on-line scheduling for my CR-V and it was very easy to complete and get the time frame I wanted. I had planned to leave it but the service w I did the on-line scheduling for my CR-V and it was very easy to complete and get the time frame I wanted. I had planned to leave it but the service writer explained it would only take 20 minutes. The job was completed and my CR-V is running in excellent condition! More

Great service I The title tells it all. I received great service from a very customer oriented service representative. Check out was very quick and another great I The title tells it all. I received great service from a very customer oriented service representative. Check out was very quick and another great service professional. More

Friendly serviceman The serviceman was friendly and helpful. Being my first time there, he explained to me the procedure for dropping my car off in a very friendly manner The serviceman was friendly and helpful. Being my first time there, he explained to me the procedure for dropping my car off in a very friendly manner. Thank you. More

Lithuania Honda oil change A fast and efficient oil change. I was in and out within 45 min. A clean waiting room to relax in with coffee and tea. A fast and efficient oil change. I was in and out within 45 min. A clean waiting room to relax in with coffee and tea. More

Sells faulty cars I bought a car and less than a day later my check engine light comes on so I take it down to service for them to check it out. They said nothing was w I bought a car and less than a day later my check engine light comes on so I take it down to service for them to check it out. They said nothing was wrong and sent me back. Again the next day it comes on again so once again I take it down there, they kept it overnight to check it out then said it was a small problem and they would order the part for it. A week later I called and asked about it and they said they lost my paperwork and would call me back. Never called me back. So again in a week I called again and they said once again “we are sorry miss we will call you back in 20 mins” never called me back. The next day I called again demanding to speak to a manager about it and he said the guy that was helping me quit and they never ordered my part but he would in that moment. I was livid because I bought this car in hopes that I would have a good trust worthy car. Even got a warranty for a reason and they decide to push me to the side and help me whenever they feel like it. So the manager told me he would call me back Friday and it’s not Saturday and I’ve received nothing. Next step I’m taking is cooperate. Don’t buy a car from this company, they are a scam, also while in the service center I could hear the employees laughing and talking about a customer right next to me! Talking about how they are gonna “make sure her warranty doesn’t pay for the issues and how they don’t want to help her because of her voice” etc. horrible horrible service and I’m telling everyone I know to not go to this location or better yet any lithia in the area because they are all trash. Fix my xxxxxxx car like your supposed to. More

Service fast, efficient, and thorough Gerad in service always provides excellent customer service and answers all questions. Service time was surprising quick, and all items were addresse Gerad in service always provides excellent customer service and answers all questions. Service time was surprising quick, and all items were addressed. Nice to have coupons to use, also. More

Great Service! My Honda Accord had been hit by a deer. To be fair, the body shop I went to did an awesome job restoring the driver's side headlight assembly, the gri My Honda Accord had been hit by a deer. To be fair, the body shop I went to did an awesome job restoring the driver's side headlight assembly, the grill & the bumper. However, the blinker on the driver's side just wasn't working properly. I took it back to the body shop twice; guy looked at it & said it was "fine". But it wasn't working right. So I took it to Lithia, knowing THEY would fix it correctly ... and I was right! It didn't take them very long to figure out just exactly what was going on with the blinker & correcting the problem. THANK YOU Lithia!! More

Quick oil change Thank you for accommodating my quick service request so I could get in and out before work on a Saturday morning! I really appreciate it. Thank you for accommodating my quick service request so I could get in and out before work on a Saturday morning! I really appreciate it. More