Lithia Honda in Medford

Please save yourself painstaking trouble and avoid this dealer at all costs. Recently purchased a 2022 Honda Civic Hatchback Sport - it has maybe like 15 miles on the odometer. Fast forward a week or so an dealer at all costs. Recently purchased a 2022 Honda Civic Hatchback Sport - it has maybe like 15 miles on the odometer. Fast forward a week or so and multiple errors popped up while driving, the car put itself into safety mode and I was promoted to visit a dealer. So I did. The closest Honda had an incredibly difficult time uncovering what was ultimately a faulty gasket, cylinder head, and possibly malfunctioning transmission, none of which would typically occur on a brand new vehicle. They also so on the computer that the same DTC code I had after around 700 miles had previously occurred at 9 miles and been cleared away. The service rep called Honda and the rep said that the selling dealer (Lithia), had discovered the error codes, found metal in the oil, and had not conducted any repairs. So they sold a broken car and let me and my wife and newborn son drive off as if it were nothing. Now they refuse to replace the vehicle/refund even though the transmission is currently being rebuilt. The General Manager Travis Hawes communicated with me during all of these troubles and hid the fact that Lithia was aware of any issues until I prompted him with the service reports. This place is an Escroquerie More

Juan our sales contact, was extremely friendly and not pushy. I appreciated his knowledge and support to whatever we wanted. pushy. I appreciated his knowledge and support to whatever we wanted. More

Our salesperson was extremely thorough. He understood exactly what we were looking for, and our mindset. He made sure we didn’t drive off the lot without knowing how to work something. And he didn’t push exactly what we were looking for, and our mindset. He made sure we didn’t drive off the lot without knowing how to work something. And he didn’t push anything onto us. It was comfortable buying a car! More

I had the best experience ever at Lithia Honda. Many times when you walk into a car dealership you feel like vultures are waiting to attack you. This was so different. He me know he was there and gave m times when you walk into a car dealership you feel like vultures are waiting to attack you. This was so different. He me know he was there and gave me time to look until I had a question. Billy Day’s focus was on making me happy and he did. He took care of everything from start to finish. Even when I changed my mind he was still patient and kind. I would return to Lithia Honda for everything, especially if all the dealers were as great as Billy. More

The salesperson, Ryan, was straightforward, honest, and responsive to our needs. Finance department, Gavin, was thorough, honest, and took just the right amount of time with us to make sure we understood e responsive to our needs. Finance department, Gavin, was thorough, honest, and took just the right amount of time with us to make sure we understood everything. Lithia Honda made us feel like they cared about us. More

I don’t even know where to start… I had a horrible week that ended me up at Les Schwab over thanksgiving with a visible screw in my tire. They took it out and sent me on my way, just to have me come right that ended me up at Les Schwab over thanksgiving with a visible screw in my tire. They took it out and sent me on my way, just to have me come right back with a low pressure signal a few days later. They then told me that I needed all new tires and quoted me an obscene amount. I was beyond frustrated and felt like I was being taken advantage of. I drove straight to Honda where I knew they would be honest with me. Turns out I had 2 screws AND a nail (LS didn’t see them?) and I don’t actually need new tires yet. I can’t even explain the relief I felt. My husband JUST started getting a steady income and we really can’t afford to buy new tires. I will ONLY go to Honda from now on! I can’t say thank you enough for taking care of me, you all are amazing. So kind and respectful, all while doing a great and through job. More

Jake Word was great to work with. He was very helpful explaining everything about car. explaining everything about car. More

Jake Word is always a pleasure to work with. He listens to my goals and ideas and offers several options to consider. I really value his knowledge, insight and feedback. I can ask anything and he will fin to my goals and ideas and offers several options to consider. I really value his knowledge, insight and feedback. I can ask anything and he will find the answer for me. Gavin Drake was also a delight and made finalization of my purchase a breeze. Lithia Honda of Medford is like coming home to family! More

Jake Word was the best Sales Person ever, no pressure ,very understanding and helpful with My trade in and getting a New Car. ,very understanding and helpful with My trade in and getting a New Car. More

How great of customer service was given by Dominick Zacchino with helping me finalize everything! As a first time buyer I was nervous and he could tell and he made everything clear and easy! Zacchino with helping me finalize everything! As a first time buyer I was nervous and he could tell and he made everything clear and easy! More