Lithia Honda in Medford

Great service and friendly staff ... love my new tires they are a much quieter ride than my older ones thanks again for the fast friendly service and friendly staff ... love my new tires they are a much quieter ride than my older ones thanks again for the fast friendly service More

Purchase of Honda Pilot Touring - Best Salesman Ever! The heart and soul of any car dealership is with the sales staff/team and led by the sales representative. Billy Day is by far the exceptional individ The heart and soul of any car dealership is with the sales staff/team and led by the sales representative. Billy Day is by far the exceptional individual who led this sale from start to end with his dynamic and customer-centered delivery of service. We met Billy one day late spring 2018, while having my CRV serviced at Lithia Honda. While I wasn't quite ready to trade in the CRV, I had been considering options for a later date. That first encounter left both me and my husband convinced that when I was ready, Billy would be our go-to person. He was professional, but friendly and we enjoyed breakfast and a conversation with him while learning about the great features that the Honda Pilot would provide - for 'when' I was ready to trade. Over the next few months, we had a few more encounters and conversation with Billy and when I was ready to make the trade, Billy and I actually worked out most of the primary details via TEXT! Convenient - oh, yes! I work 10-12 hours a day and finding time to even have a conversation is difficult, so the ability to reconnect, agree on a color, model and value was immensely helpful. By 5pm that evening, I was at the dealership signing my trade in/loan paperwork. I walked out at 7pm completely done. My new Pilot was delivered next day, detailed and ready to go, at my office - I received an hour of tutorial on the tech package and felt completely at ease with the purchase. Here is the critical piece - Billy listened to me with my financial requests (trade in value, cash down and financing total) and treated me with complete respect as a buyer - regardless of my gender. That is not often the case in my past experiences where I felt I had to tolerate being treated like someone with no knowledge of cars, financing, warranty, etc. Here's the kicker: Buying a car while my husband was traveling; his arrival into the airport a day AFTER I flew out for meetings elsewhere, meant he would arrive with no key to the new vehicle. Billy went above and beyond in getting a key to my husband AND giving him a quick tutorial on the technology - at the airport on a Friday evening. WOW! Don't think we've ever had that kind of support and service! So, clone Billy Day - he's Lithia's outstanding employee (and Lithia has a lot of good employees)!! I'm pleased to call Billy more than a salesperson - he is now a friend to my family! More

Accessories purchase and installation Joshua and Chase (Parts Department Associate) were extremely helpful and accommodating. Speedy service appointment. Thoroughly completed with no i Joshua and Chase (Parts Department Associate) were extremely helpful and accommodating. Speedy service appointment. Thoroughly completed with no issues. Honored Costco Auto Program certificate as anticipated. More

Fabulous Service! Very Responsible, trustworthy work! Clean waiting room with good coffee! Car service completed timely in accurate manner! Thanks! I have always had th Very Responsible, trustworthy work! Clean waiting room with good coffee! Car service completed timely in accurate manner! Thanks! I have always had these employees be helpful, courteous and HONEST! More

Great! I was very happy with the large selection of cars. Mr Thalman was very professional, well informed and not pushy. He took the time to make sure I was I was very happy with the large selection of cars. Mr Thalman was very professional, well informed and not pushy. He took the time to make sure I was well informed on all the features and how to use them. Overall it was a very positive experience. More

2018 Honda Pilot I saw the Honda on line and sent in a request to see what pricing was available. JT got right back to me and we set up an appt to come se the car. W I saw the Honda on line and sent in a request to see what pricing was available. JT got right back to me and we set up an appt to come se the car. We had an excellent experience from the minute we arrived and we were wraped up and out the door in about 90 minutes. I will definitately be back to buy another Honda! More

Honda Civic purchase Great experience everyone at dealership was knowledgeable and courteous. Billy Day was great to work with Very easy car buying experience. We ap Great experience everyone at dealership was knowledgeable and courteous. Billy Day was great to work with Very easy car buying experience. We appreciated the “no high pressure sales “ More

Trustworthy Service This is our third vehicle from lithia Honda. Due to the excellent service and explanations from Josh Saltmarsh over the years, we felt like this was a This is our third vehicle from lithia Honda. Due to the excellent service and explanations from Josh Saltmarsh over the years, we felt like this was a reliable place to give our business. Josh always encourages me to contact him with any questions or concerns and seems genuine in that regard. I appreciate his knowledge, friendliness and helpfulness. More

Kicking tires Was in the Market to replace my 21 y/o Honda and after 30 minutes with Chris, I was ready to purchase. I believe the low pressure attitude and what I Was in the Market to replace my 21 y/o Honda and after 30 minutes with Chris, I was ready to purchase. I believe the low pressure attitude and what I was getting compared to other dealerships made the decision for me. With a newer car, there is so much to learn and Billy made that easy plus, after I got it home, I had a couple of more questions that Billy was able to help me with. Top notch guys. Thanks so much. Max U.S Navy (Retired) More

Reassuring service I expected to take my Honda CRV in for an oil change, but saw that it required a 7500 mile service. Brandon was great about explaining the service sch I expected to take my Honda CRV in for an oil change, but saw that it required a 7500 mile service. Brandon was great about explaining the service schedule and what was involved. A couple things were optional, so he explained in detail and let me decide without pressure whether to do them now or wait. Even with the extra items, I was able to wait in the comfortable and quiet waiting area for it to be completed in a short time. I appreciate that Brandon and the others at Lithia care about taking care of both the cars and their owners! More