Lithia Honda in Medford

Sales and service Originally stopped at Lithia Honda to look at used Civics on the lot. One thing led to another and ended up in a new CRV Tourer. The reason for this i Originally stopped at Lithia Honda to look at used Civics on the lot. One thing led to another and ended up in a new CRV Tourer. The reason for this is simple, Kevin our salesperson knew his product. Though we ran him around the lot a bit looking at just about everything, he was patient and knowledgeable. It seemed to me that Kevin genuinely had an interest in filling our exact needs for a vehicle. After signing we had a chance to work with the service department the next day to take care of a couple of add ons. Josh was extremely helpful and even helped us unpack (we were on vacation) the new car and get us into a loaner for the day. We ended up not picking up our CRV until the next morning. I went into the service department to look for Josh, but did not see him. I was waiting at the counter (other service tech. helping customer) when Josh shows up key and paperwork in hand. Josh apparently saw me drive in and went out to get my car before I was even parked. Now that's service! Josh even suggested we get together next time we were in the area to go to his favorite fishing hole. A generous gesture following up on a conversation we had the day before. While I have singled out Kevin and Josh, we did in fact work/talk with other staff at Lithia. Everyone were friendly and eager to help. I am a manager in a service oriented business and my staff consist of sales and service. I appreciate the commitment to top notch service, and the Lithia team has shown me a higher bar to achieve with my team. Great job folks! More

Loved it!! Very nice people and great service! I recommend Lithia Honda to everyone! Buying my 2017 CRV was one of the best things I've ever done! Very nice people and great service! I recommend Lithia Honda to everyone! Buying my 2017 CRV was one of the best things I've ever done! More

Competence with Courtesy From oil changes to routine maintenance and special repairs, I find Lithia Honda of Medford offers expert service, a comfortable waiting area, and "we From oil changes to routine maintenance and special repairs, I find Lithia Honda of Medford offers expert service, a comfortable waiting area, and "well-tuned" customer courtesy. More

Great customer service I had started leasing a Honda back on Memorial Day and was in a car accident where I was T boned by someone going about 40 MPH by a GMC Yukon and my 2 I had started leasing a Honda back on Memorial Day and was in a car accident where I was T boned by someone going about 40 MPH by a GMC Yukon and my 2018 Honda Civic LX kept me safe I walked a way with only a bruise. Because of that I wanted a Honda again so I got in touch with Billy Day who worked with me the first time and he made me feel like a real priority and made sure I got great service and he was honest about the cars I was looking at he wasn’t just trying to push me into the most expensive or the one with the most features he really took the time to help me and I really appreciate that. His amazing customer service along with everyone else that helped out is what made it such a great experience! More

Quick and comprehensive The service was just an oil change but they take the time to evaluate my cars needs. They presented me with a workable and budget friendly plan to tak The service was just an oil change but they take the time to evaluate my cars needs. They presented me with a workable and budget friendly plan to take care of my car. Car repair and maintenance are very expensive but by looking ahead I think they help me budget for needed service. Two thumbs up and thanks. More

A very pleasant experience for obtaining wanted information I was super pleased with my experience from beginning to end. Mark answered every question and looked up any he needed more information on. He was str I was super pleased with my experience from beginning to end. Mark answered every question and looked up any he needed more information on. He was straightforward and the financial negotiation seemed transparent. I am delighted and believe Lithia Honda was a good choice. More

Safety Recall Joshua Sparks is the customer service representative who assisted me in getting this Safety Recall done on my vehicle. He is an outstanding Service Re Joshua Sparks is the customer service representative who assisted me in getting this Safety Recall done on my vehicle. He is an outstanding Service Representative. He has an excellent attitude with everyone who comes in contact with him and he makes you feel like you have not been forgotten when the wait is a long one. People like him whom you employ in your organization, makes customers like me come back to your place for future vehicle service work. Your waiting room there is also very comfortable and it makes it easier for customers to relax while getting the service they need done to their vehicles, especially when it turns out to be a long wait. More

Safety recall Josh Saltmarsh took good care of us. And the work was done a lot quicker than we thought. It was really nice of the service manager Steve Ferris, to t Josh Saltmarsh took good care of us. And the work was done a lot quicker than we thought. It was really nice of the service manager Steve Ferris, to take some time to talk with us. More

Great Service - Outstanding experience Joshua Saltmarsh was our service representative. We were treated like royalty. We had two vehicles in for at routine service and an airbag recall issu Joshua Saltmarsh was our service representative. We were treated like royalty. We had two vehicles in for at routine service and an airbag recall issue. We were given a shuttle ride to and from our residence so we didn’t have to wait at the dealership. Just wonderful customer service More

Mark T. was great! Mark helped me choose the perfect car for my family; and made sure I was on track with my unusually complicated paperwork! Thank you, Mark! Mark helped me choose the perfect car for my family; and made sure I was on track with my unusually complicated paperwork! Thank you, Mark! More