Lithia Ford of Roseburg

I purchased my 2009 Ford Focus under the "Cash for clunkers " program during the Obama economic stimulus. A friend at work recommended that I invest in the "lifetime oil change option". I love my c clunkers " program during the Obama economic stimulus. A friend at work recommended that I invest in the "lifetime oil change option". I love my car, I'm disappointed that Ford has opted to discontinue this model but it seems that we were correctly informed that the Focus is rarely seen for service except for oil changes. With the life time inspection, I have been encouraged to take care of this vehicle better than any other vehicle in my life. I am 73 years old and have been through a few cars in my time. The personnel at Lithia in Roseburg have been courteous, respectful and prompt. This will likely be the last car I will own as I was told that I should see 300,000 miles with proper care and maintenance. I only have 154,000 miles at this time, just half its life expectancy! More

Service Department is inexcusably deficient. They never return calls, don't give updates if things are not going well, and lie to your face. I brought my new 2021 F-150 in for a lift kit. The first one the return calls, don't give updates if things are not going well, and lie to your face. I brought my new 2021 F-150 in for a lift kit. The first one they did was supposed to be a level 3 inch lift. It was not level and when they returned the vehicle it had a part broken on the suspension. I opted to go ahead take that one off to install the 6 inch lift which is also not a level lift but I have more room to drop the rear down to get it level. Now things get ugly. They still have my vehicle now, for a 3rd week. I have been told there is a part that did not come in the package correctly and they have been trying to get the correct part. I called their parts supplier and they told be that yes there was a part delivered incorrectly but they have received the correct part now. Parts department says no they are still waiting for the part to arrive. Somehow there is no tracking number. 4, 5, 6 days and still no part and no tracking number. Who knows what's really is going on. I will note that parts department was helpful, attentive, and tried their best to accommodate. I have been told my service writer is home sick. The service writer taking her place seems much more attentive the situation. Don't even bother calling the service manager (useless and does not return calls). First thing I will do once I finally get my vehicle back, if that ever happens, is to have it checked out at another dealership not related to Lithia. I recommend anyone do the same. Overall as a customer I would have appreciated more communication, especially after several days go by. Sales department was great and had to get involved but only has so much influence I guess on what goes on back there. - Update 08/12/2021 The service depart got wind of my review and for the first time I hear from their service manager. Wow! Suddenly the part arrived, and it will be ready today. Not once however, did he acknowledge that I was unsatisfied. Just one excuse after another. 'Oh well, we gave you a vehicle to drive while it was being serviced' 'I never got your message,' this that and the other, no shred of responsibility. The vehicle seems to be okay at this time. I don't think their mechanics are bad and it's not really an issue of repair. Mostly as I said customer service and communication was very unsatisfactory. Picking up the vehicle was cordial and polite despite there being an issue which I appreciated. More

Both the sales and finance persons worked with me and respected me as a customer. I believe I received the best car deal that fit my needs. respected me as a customer. I believe I received the best car deal that fit my needs. More

Joel was great, he was personable, friendly and listened to what my wanted. When we took the car for a test drive, he was knowledgeable and explained the functions well. to what my wanted. When we took the car for a test drive, he was knowledgeable and explained the functions well. More

This was our 4th purchase at Lithia Ford. Nick Trapalis took excellent care of us!! He is why we keep coming back!! He’s professional and really listened to what we were looking for!! took excellent care of us!! He is why we keep coming back!! He’s professional and really listened to what we were looking for!! More

Nick was fantastic. He was friendly and professional. He listened to my price point and worked with me to stay within my budget. It was great doing business with him. listened to my price point and worked with me to stay within my budget. It was great doing business with him. More

I really liked the salesman, Nick. He was extremely friendly in an authentic way and was a no pressure guy. I don’t like being pressured and he didn’t do that. He was very relaxed. friendly in an authentic way and was a no pressure guy. I don’t like being pressured and he didn’t do that. He was very relaxed. More

Micah was not only very friendly, but made us feel like he was interested in us personally, going the extra mile to meet all of our needs and answer our questions. We really appreciated his help with this he was interested in us personally, going the extra mile to meet all of our needs and answer our questions. We really appreciated his help with this purchase. More

Salesman went out of his way to make sure I was comfortable with my purchase of the Lincoln Corsair, even allowing me to drive a typical route to see how the car handled it. comfortable with my purchase of the Lincoln Corsair, even allowing me to drive a typical route to see how the car handled it. More

They were really helpful nor pushy at all. Our salesperson had a ton of knowledge and very professional. I felt like they were very honest and worked hard to get us financed enen worked with me salesperson had a ton of knowledge and very professional. I felt like they were very honest and worked hard to get us financed enen worked with me the day before iver the phone since I was driving 45 minutes. . I will definitely reccomend them to others. More