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Lithia Ford of Roseburg

Roseburg, OR

3.4
214 Reviews

1650 NE Stephens

Roseburg, OR

97470

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Showing 214 reviews

February 24, 2023

Routine service handled promptly and efficiently. Service manage very professional. Would recommend this service center to anyone . More

by sportironhead1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bonnie Heard
Mar 01, 2023 -

Lithia Ford of Roseburg responded

I cannot thank you enough for your wonderful review of Lithia Ford of Roseburg and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Johnson | Service Manager

February 16, 2023

Service Department is inexcusably deficient. They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and the More

by asdinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben ?
Feb 17, 2023 -

Lithia Ford of Roseburg responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Robert Johnson | Service Manager

November 09, 2022

Very friendly and personable. No high pressure sales. Listened to me and what I was looking for. More

by yvonne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Maze, Paul Polamalu, Nicholas Trapalis
Nov 15, 2022 -

Lithia Ford of Roseburg responded

Thank you for this amazing review, Yvonne! We really appreciate your business. Sincerely, Darin Kell | General Sales Manager

November 01, 2022

Very helpful and very polite people. Was a great experience working with them. They went through every possible option to help me purchase this vehicle. More

by Delbert Gibson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon, William Ellison, Thomas Gray, Christopher Maze
Nov 04, 2022 -

Lithia Ford of Roseburg responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Darin Kell | General Sales Manager

July 15, 2022

We just purchased a 2021 F350 xlt from Lithia Ford Mercury. Easy to negotiate with. But upon driving the 250 miles home from that dealer in Roseburg, we discovered the tires on the 2021 F350 were wor More

by doublej193
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cliff Bell salesman. , Paul Polamalu
Jul 19, 2022 -

Lithia Ford of Roseburg responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Darin Kell | General Sales Manager

April 20, 2022

Great service! Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much More

by iwondernwander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Heard
Apr 25, 2022 -

Lithia Ford of Roseburg responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Robert Johnson | Service Manager

February 15, 2022

Joel S. was great! Made the car buying/negotiating easy and stress free. Answered any question I had about the truck and more. Also Paul P. Was very patient, More

by Jayroc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Schuyler , Paul Polamalu
Feb 18, 2022 -

Lithia Ford of Roseburg responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Darin Kell | General Sales Manager

January 09, 2022

Very clean, very nice and knowledgeable staff, feel my car and myself are well taken care of More

by Mikievandenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky, and ladies who answered for service , Kyle Arter
Jan 12, 2022 -

Lithia Ford of Roseburg responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Johnson | Service Manager

December 27, 2021

I would not buy another used vehicle here, or recommend to any of my friends. . More

by Athena
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint and Dalvin
Dec 29, 2021 -

Lithia Ford of Roseburg responded

Athena, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Darin Kell | General Sales Manager

Jan 09, 2022 -

Athena responded

Hello Darin, Yes I’d like to speak with you about it. Please provide an email directly to you, away from this forum. I will happily edit my review if we are able to resolve the issues I experienced. Thank you.

October 16, 2021

Very pleased and happy with lithia of Roseburg. They were honest and straightforward with the negotiation without the pressure. They even honored my offer after receiving a higher offer the next day for the More

by Jjaukk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalvin Holloway
Oct 20, 2021 -

Lithia Ford of Roseburg responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Darin Kell | General Sales Manager

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