Lithia Ford of Roseburg

The Best Car Buying Experience I Have Ever Had I would really like to thank Woody, for being a great sales person. He really made us feel at home and helped make our car buying very pleasant. We h I would really like to thank Woody, for being a great sales person. He really made us feel at home and helped make our car buying very pleasant. We had a very unique situation but the sales manager and F&I manager was able to get us 1.9% interest. The day after my wife and I brought our new car home to Springfield with us I got a call from Woody saying we needed to re-sign the contract. Normally when I have heard this in the past it meant my payment was going up. In this case it was the opposite my payment was going down significantly. I have been recommending Lithia Ford of Roseburg to everyone I see. I will be a life long customer and it was worth the hour drive from Springfield. Thanks, Ben & Asha Cox More

Easiest car purchase ever Lithia Ford of Roseburg made my new car purchase very smooth and easy. They listened carefully to what I wanted, went out of their way to locate the Lithia Ford of Roseburg made my new car purchase very smooth and easy. They listened carefully to what I wanted, went out of their way to locate the exact model, color and extras that I wanted, got it very quickly and gave me both a good discount and fair trade-in for my existing car. They made it totally easy for me to have the car I really wanted. I couldn't be happier! More

Brake work during trip to Roseburg area Jesse worked me in to get our F150 rear brakes rebuilt late in the day when we were in the area. This is the second time we have been in Roseburg tha Jesse worked me in to get our F150 rear brakes rebuilt late in the day when we were in the area. This is the second time we have been in Roseburg that we have needed work and Lithia has worked us into their schedule both times. The first time was for a transmission rebuild. Both times have been a first rate experience. We were towing a trailer this visit and the brakes worked perfect on the trip back home. I only wish that you had a dealership in the Hillsboro area that I could use. Thanks again for your help. More

Good folks to deal with No hassle experience. Went out of there way to make us happy. Joe Lehi was great to work with. Would shop here again if i need another car. No hassle experience. Went out of there way to make us happy. Joe Lehi was great to work with. Would shop here again if i need another car. More

everybody worked hard to help us rod, nick & mark went above and beyond what most staff would of done helping us with a bad situation. these are the people that we dealt with in pers rod, nick & mark went above and beyond what most staff would of done helping us with a bad situation. these are the people that we dealt with in person & i thank them & the whole crew at lithia. this is our third purchase here & we have always felt that we were dealt with more than fairly. More

Excellent Rod was very nice to work with, he made the purchase of my new vehicle fun, and relaxing. I will diffently buy again at Lithia Ford, and from Rod. Rod was very nice to work with, he made the purchase of my new vehicle fun, and relaxing. I will diffently buy again at Lithia Ford, and from Rod. More

No pressure friendly staff I enjoyed my experience at Lithia. Our salesman Grant was very knowledgeable and personable. It was a very good experience. Would highly recommend thi I enjoyed my experience at Lithia. Our salesman Grant was very knowledgeable and personable. It was a very good experience. Would highly recommend this dealership. More

Had to have a new wiper switch installed. Trisha was very nice, seemed that the other service adviser was rushing her too fast to get my car out of the way. Other than that I hope that the wi Trisha was very nice, seemed that the other service adviser was rushing her too fast to get my car out of the way. Other than that I hope that the wipers work fine, because it has not rained since they fixed them. Was done pretty fast, and the service was excellent. More

Purchase of New Ford Explorer Excellent customer service. Great knowledge of product. We're getting up in age and wanted to have a pleasant purchase of our new vehicle - Paul, Gr Excellent customer service. Great knowledge of product. We're getting up in age and wanted to have a pleasant purchase of our new vehicle - Paul, Grant and Mark made that happen! We recommend Lithia Ford Of Roseburg. More

Poor Repair Job, Would NOT Recommend This Dealer My family and I were driving in Roseburg, OR and had an electrical problem with our F150 truck. It had happened previously and I knew of the problem. My family and I were driving in Roseburg, OR and had an electrical problem with our F150 truck. It had happened previously and I knew of the problem. I just had it in for repairs for this problem and they could not find the problem. It had blown the #33 fuse. This other repair shop installed a new fuse and the truck was back running but they could not find the problem. When the truck died this time in Roseburg I checked the #33 fuse and it was burnt again. I replaced the fuse in the Home Depot parking lot and it burnt again. I had it towed to Lithia Ford in Roseburg. Who better to work on a short then the Ford dealer. I might pay a little more but I want it fixed right by the dealer. I was working with Trisha at the dealer and told her that I have been having this problem with the #33 fuse and please have someone good work on it. I live in the Los Angeles area and have a second home in Roseburg, OR and I don't want this to happen on my way back. What better way to have your Ford vehicle repaired than by a Ford dealer. They also have Assured Service. It's 3 year/50,000 mile repair warranty, if it breaks, we fix it... FREE. That sounded great to me! Trisha called and said they need more diagnosing time to find the problem. I said no problem. I just want it fixed right. They charge $130.00 per hour which is fine with me for something GOOD. It's the dealer. She called again and said they found the problem. It's a shorted wire on the engine at the #5 coil wire and one at the #2 ignition transformer capacitor. Trisha said the cost to repair is approximatly $380.00 and I told her to go ahead and do the work. Trisha called me later that day and told me my truck is ready for pick up. That's great. I went in to pick up my truck and asked to speak with the mechanic that had fixed my electrical problem. I have been an commercial air conditioning mechanic for 35 years and I like to understand what had happened. He told me that the two wires has rubbed on the engine and shorted through the insulation. That sounds about right on what a short should be. So we left for home in the Los Angeles area. Guess what happened! My truck stopped and the #33 fuse was bad again. So I had it towed again to another Ford dealer, Super Ford in Puente Hills, CA. I will have them work it out dealer to dealer. Super Ford found the problem. The wiring harness was burnt at the exhaust manifold. I told them that I want pictures of the problem and they gave me pictures and you could see the burnt wires. I ask them about the repairs that the other dealer had done. He said that no wiring repairs were done at the areas described on there invoice and they would not get involved with the other dealer. You would think that the Ford dealers would work together and that Ford would request that as part of a dealership that they would work together. BUT NO. I also called Ford for help. NOTHING. Thanks Ford for nothing. Super Ford said the repair would cost $800.00. So I had it done and it was $725.31. I called Trisha about the problem and told her about the #33 fuse again and showed her all of the paperwork, report, and pictures from Super Ford. All I asked her for was my $364.73 for there repair returned to me. No towing and nothing extra. She talked with her manager and they said no. I asked about the warranty and they said that it's not covered. I also tried to call and e-mail the manager with no return call or e-mail. I will never use them again. What a joke. This was all back in June of 2015 and my truck is running fine as of January 2016. Litha Ford did have on there website multiple review sites to post reviews and were asking for reviews. I see that it was removed. You need to do good work and stand behind it if you are going to ask for reviews. More