Lithia Ford of Roseburg

An enjoyable purchase experience Salesmen and finance department were a pleasure to work with. They were able to get us into the vehicle we wanted at the price we desired. Salesmen and finance department were a pleasure to work with. They were able to get us into the vehicle we wanted at the price we desired. More

Salesman was great! Thomas was very knowledgeable and professional. He was able to find the car we were looking for within a few days at a reasonable price. Thomas was very knowledgeable and professional. He was able to find the car we were looking for within a few days at a reasonable price. More

Repair of my Ford Escape. The camera on my Ford Escape was not working. It took a very long time for the part to arrive. Bonnie is to be commended for keeping us informed. They The camera on my Ford Escape was not working. It took a very long time for the part to arrive. Bonnie is to be commended for keeping us informed. They honored our extended warranty and all is well. Great customer service, very slow in receiving parts. More

Tom Gray did an awesome job of finding us a truck. Tom didn't have the truck we wanted in stock, he went above and beyond to get just what we wanted. Cannot rate their service department because we Tom didn't have the truck we wanted in stock, he went above and beyond to get just what we wanted. Cannot rate their service department because we haven't needed any service related to this purchase. (Hopefully we won't need them at all). More

Excellent attention to customer needs. Had no appointment but was accepted for service. Service Writer was friendly and listened to my problem on operation of my new 2017 Ford Pickup. Ga Had no appointment but was accepted for service. Service Writer was friendly and listened to my problem on operation of my new 2017 Ford Pickup. Gave me an estimate of time and would call me. He also asked if I needed a ride.. Upon return he explained what the problem was and how the system operated. No repair was needed. More

Great Chris and all the others made us feel like we were number one to them. They went out of their way to get what we wanted. Chris and all the others made us feel like we were number one to them. They went out of their way to get what we wanted. More

Very happy with our purchase experience! Christian is a great sales person. His honesty and friendly attitude made this a great purchase experience. He did not try to pressure us into making Christian is a great sales person. His honesty and friendly attitude made this a great purchase experience. He did not try to pressure us into making a decision. He gave us the pros and cons of the vehicle we were purchasing (although there really were no cons - it’s the perfect vehicle for us). We traded in another pickup for a new one. The old pickup had a canopy and bed tray that we wanted transferred to the new one. Christian arranged with the Ford Body Shop to make the transfer for us at an unbelievably low cost to us. We were - and are - very happy. We will definitely make our next Ford vehicle purchase with Christian as our sales person. More

Great salesman Tom Gray was great to work with , he knew a lot about the product and was very helpful. You are lucky he came to work for you. Tom Gray was great to work with , he knew a lot about the product and was very helpful. You are lucky he came to work for you. More

New staff fleet Putting together a small fleet of vehicles for staff was a new experience for our organization. The team at Lithia made this task as effortless as po Putting together a small fleet of vehicles for staff was a new experience for our organization. The team at Lithia made this task as effortless as possible. Overall the entire process took a little over 2 weeks, from first contact to completed transactions on 6 vehicles. Each Lithia staff member we dealt with was readily available and willing to address any questions, concerns or additional needs we had around this purchase. More

Perfect Very good experience. No preasure. Answered every question and great product knowledge. Easy financeing and easy trade in experience. Great selection Very good experience. No preasure. Answered every question and great product knowledge. Easy financeing and easy trade in experience. Great selection of trucks. I would do it again More