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Lithia Ford of Roseburg

Roseburg, OR

3.4
214 Reviews

1650 NE Stephens

Roseburg, OR

97470

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Showing 214 reviews

August 24, 2024

The body shop (Trenton) returned my truck with the wrong fuel filler neck. Preventing me from filling up! It's been over a month with no solution. After unanswered messages the the manager Warren. Thankfull More

by Grant
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024 -

Lithia Ford of Roseburg responded

Hi Grant, I apologize for any inconvenience caused. I understand your frustration surrounding the fuel filler neck on your diesel, but please know our team is working diligently to procure the correct parts as the original fuel filler neck was discontinued by the OEM. Thank you for working with us on this repair. We hope to have you back out on the road safely. In the meantime, please feel free to contact me at the email address included below. Thank you, Warren Kersch - Body Shop Manager - wkersch@lithia.com

June 25, 2024

I recently purchased a 2021 Yukon from Lithia Ford of Roseburg, I dealt with Micah Macalister and Jared LaVerne, they were both very helpful. They responded to questions and supplied info on a timely bas More

by davejabs
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Micah Macalister, Jared LaVerne, Devin Schubert
Jun 25, 2024 -

Lithia Ford of Roseburg responded

Hey Dave! Thank you for sharing your positive experience with Micah, Jared, and Devin at Lithia Ford of Roseburg! We're glad to hear everything went smoothly with the purchase and shipping process. Enjoy your 2021 Yukon!

June 03, 2024

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted More

by casey.ryan84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah, Paul Polamalu
Jun 03, 2024 -

Lithia Ford of Roseburg responded

Casey, we're delighted to hear that Micah and the team at Lithia Ford of Roseburg made your experience exceptional! Enjoy your new truck, and we look forward to seeing you again in the future.

March 13, 2024

I will never trust Lithia auto techs ever again. Either incompetent or straight crooks. Ridiculous More

by Jered.w.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technicians
Mar 15, 2024 -

Lithia Ford of Roseburg responded

Jered, we aim for trustworthy, quality service and it is regrettable to hear that this was not your experience. Please reach out at your earliest convenience if you are willing to discuss this further. Thank you. Jerry Davis - Service Director - 541-957-5215

Mar 15, 2024 -

Jered.w.a responded

Well, you be xxxx sure you won't fool me a fourth time... I picked up my car Tuesday and it made it to my home in Drain. Now the clutch won't engage again!? Like wow... But i will let you know what the mechanic finds on the 28th.

February 06, 2024

The whole transaction moved comfortably quickly compared to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way. More

by Willy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Maze
Feb 06, 2024 -

Lithia Ford of Roseburg responded

Willy, it's great to know that your experience at Lithia Ford of Roseburg was efficient and respectful. We appreciate the feedback and look forward to seeing you again soon!

January 18, 2024

I brought my 2016 Lincoln MKX Black Lable into Lithia Ford Roseburg with 54,000 miles for Sunroof Water Leak. I fully explained leak issue before making the 3-hr. drive one way to Lithia Ford service cen More

by Steve - Gold Beach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Jan 31, 2024 -

Lithia Ford of Roseburg responded

Thank you for providing us with your feedback, Steve. I take these matters very seriously and I am saddened to hear about the incident you have described. Please contact me at your earliest convenience so we can discuss this further and work towards a positive resolution. Sincerely, Jerry Davis | Service Manager

April 06, 2023

Dealership has really poor customer service they don't call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corpo More

by jw_foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Olssun Customer Service absolutely useless , Kyle Arter, Bonnie Heard, Wayne Knowles, Ron Lindsey
Apr 06, 2023 -

Lithia Ford of Roseburg responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Johnson | Service Manager

Apr 06, 2023 -

jw_foley responded

I've been waiting for a response from your dealership for a week and a half, no one there seems much interested in customer service except for Jeff at The body shop. Sure I'd love to get resolution my phone number is 541-530-9863

Apr 06, 2023 -

jw_foley responded

The more I think about it I was on chat with a guy named Robert on Monday April 3rd from the dealership and Robert said he would have someone call me back I'm sorry not April 3rd let me go back to what day it was a week before that March 27th I had a text chat with Robert from the dealership who said he would have someone call me back. Are you that Robert?

April 01, 2023

I bought a 2010 camaro from lithia ford of roseburg. It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I s More

by Shy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joel S
Apr 10, 2023 -

Lithia Ford of Roseburg responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us whenever you have a free moment as we'd like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Robert Johnson | Service Manager

Apr 10, 2023 -

Shy responded

I would like to get my tires replaced so i can drive my car, i already replaced 4 tires and 2 are messed up because of lithia

April 01, 2023

Great people to talk to and deal with. Was in and out in no time. More

by dmkeast
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Schuyler -5 stars, Paul Polamalu
Apr 05, 2023 -

Lithia Ford of Roseburg responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Wayne Knowles | General Manager

March 02, 2023

Keven was extremely easy to work and talk with, he is very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of More

by robertadair44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Strempel, Paul Polamalu
Mar 07, 2023 -

Lithia Ford of Roseburg responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Wayne Knowles | General Manager

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