Lithia Ford of Missoula - Service Center

Clay is an awesome guy to deal with! I had a 3:30 appt for an oil change on Saturday, Dec 16. We dropped my car at 3:00, and went for a late lunch. We got back to Lithia at 4 :00, but my I had a 3:30 appt for an oil change on Saturday, Dec 16. We dropped my car at 3:00, and went for a late lunch. We got back to Lithia at 4 :00, but my car hadn't moved. Keep in mind, I had major spine surgery Oct 30, and I am in a hard neck brace. Clay realized the lube guys hadn't taken my car in, and told them to get on it. We didn't get out of there til 5:00, and Clay did not charge us for the oil change. I did not expect him to do that, but it was appreciated! I dealt with him last fall when I needed a fuel pump, and he went over and above to get a fuel pump late on a Friday so I could get my car back for the weekend! More

Unfriendly and Incompetent Service Dept. Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never a Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never adequate - locks would work OK for awhile then soon were sticking and failing to lock or unlock again. Third time, after warranty expired, Lithia wanted $550 to work on them. Their repeated failure to fix the problem under warranty should not be on me. Turns out this door lock problem is legion with this year and model. Ford knows about it and is indifferent. Lithia Service Dept. was deficient and smugly apathetic to this recurring problem. Management was very unfriendly and surly with me. Many other problems with this truck - I no longer recommend Ford products in general or Lithia Ford of Missoula in particular! More

Cross country trip service accommodation My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation and Lithia Ford was able to accommodate us immediately the morning after we arrived in Missoula. Clay was extremely courteous and knowledgeable, going so far as to suggest replacing the wipers (after I forgot to mention they were streaking). He showed the results of the courtesy check (all green!!!) which enabled us to get back on the road with confidence! Thank you!!! More

Fuel pump replacement It was expensive, but done quickly, although my car sat on the lot a day and a half before it was looked at, they found local parts. It was expensive, but done quickly, although my car sat on the lot a day and a half before it was looked at, they found local parts. More

Great service Dropped my car off because the seat would not move forward or back. The mechanic tracked down the TSB and ordered the parts. The car was repaired the Dropped my car off because the seat would not move forward or back. The mechanic tracked down the TSB and ordered the parts. The car was repaired the very next day. I was contacted and kept up to date. Dan the courtesy shuttle driver was a pleasure to talk to from and to the dealership. More

Wonderful experience at Lithia Ford Missoula. They always do only the work needed and don't try to upsell me on what I don't need. Great service at Lithia Ford. They always do only the work needed and don't try to upsell me on what I don't need. Great service at Lithia Ford. More

Great Service Service met all expectations. Only thing that I would like to see different is the availability to "not have to have an appointment" for an oil chang Service met all expectations. Only thing that I would like to see different is the availability to "not have to have an appointment" for an oil change. More

Quick and painless I get my oil changed at Lithia Ford in Missoula all the time. It's always easy and fast. I recommend them to anyone for any service work. I get my oil changed at Lithia Ford in Missoula all the time. It's always easy and fast. I recommend them to anyone for any service work. More