Lithia Ford of Missoula - Service Center

Great service! I was taken care of as soon as I walked in the door. My paperwork was ready and the service person answered my questions right there. They gave me I was taken care of as soon as I walked in the door. My paperwork was ready and the service person answered my questions right there. They gave me an estimate of how long it would take and as the time approached they came and told me the status of what was being finished up and how much longer it would be which ended up being within the estimated time I had originally been given. It was as good or better than my previous experiences with the Mercedes Benz service department, which had been outstanding. More

Regular Service All the paperwork was ready when I arrived for my appointment. They got me in immediately and completed the work quickly. Overall, I was very pleased. All the paperwork was ready when I arrived for my appointment. They got me in immediately and completed the work quickly. Overall, I was very pleased. More

Oil change I got my oil changed and they washed my pickup and then when I left it rained and got my pickup dirty and that was sad I got my oil changed and they washed my pickup and then when I left it rained and got my pickup dirty and that was sad More

Professional & Friendly I was greeted immediately when I brought my car in for service, they were prepared for my arrival; when my car was finished, they called me to let me I was greeted immediately when I brought my car in for service, they were prepared for my arrival; when my car was finished, they called me to let me know; they walked me to my car when my service was completed. All of the service people smiled and were very courteous. More

Friendly, Inspired Confidence I believe my car is being serviced by well-trained, capable individuals. Clay gave me informational reporting with the flair of a surgeon giving upda I believe my car is being serviced by well-trained, capable individuals. Clay gave me informational reporting with the flair of a surgeon giving updates on a patient who has a good chance of getting home from the O.R. I intend to drive this car for many years and this service department seems to have the experts who will enable my goal to be realized. More

Service Department The customer service was outstanding! Frank was able to get me right in, checked on me several times, got me in and out quickly. Very friendly and h The customer service was outstanding! Frank was able to get me right in, checked on me several times, got me in and out quickly. Very friendly and helpful. More

Motor Home oil change Clay was very attentive, checking with me regarding pricing, and offering advice regarding long term storage of my MotorHome battery. He also reviewed Clay was very attentive, checking with me regarding pricing, and offering advice regarding long term storage of my MotorHome battery. He also reviewed the checklist of inspection results and future oil change scheduling. Total professionalism. More

Always friendly & professional They always get the vehicle right in & are very friendly & professional. They explain what's needed & why and don't ever try to oversell you. They always get the vehicle right in & are very friendly & professional. They explain what's needed & why and don't ever try to oversell you. More

Horrible Service with the Service Departmant Horrible service with the service department. I have a 06 diesel that they Charged me 2700 bucks to fix something that is still not fixed properly. Wh Horrible service with the service department. I have a 06 diesel that they Charged me 2700 bucks to fix something that is still not fixed properly. When i picked up my truck it was hard to start. So I took my truck home and went to work an hour and a half after all the work was completed my truck is still not fixed the same issue is there that I originally brought the truck in for. Now they want to charge me another 2900 dollars for something they "think" is going to fix the issue. I asked how they know thats the problem they said its a common problem that a bolted in metal tube just bends from vibrations. I called a few reputable diesel mechanic shops around town and for what lithia has already done and what they want to do those other shops would have only charged about 1500 bucks for the truck to be fixed right the first time. After writing a review on google the service manager then refused to fix the issuse. I then had it towed to another shop and they found that the branch tube bolts where the stc fitting which ford replaced were cross threaded and improperly torqued. I contacted the service manager of ford and he stated that in the original repair they completed the tech wrote the bolts felt cross threaded when removing them no where in the report does it state that he looked at the bolts after removing them to see if they were cross threaded. It just states that he replaced them. I was also not notified of that issue. I will never take my truck back to this company again. And never recommend this service department to anybody. More

Great place to do business Super people, super service. 5 stars!! Highly recommend this dealership. One of the very best I’ve dealt with! Thanks Clay and AJ for the great servic Super people, super service. 5 stars!! Highly recommend this dealership. One of the very best I’ve dealt with! Thanks Clay and AJ for the great service. More