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84 Reviews of Lithia Ford of Missoula - Service Center
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May 08, 2023
Horrible customer service. Horrible communication. Lie after lie. Horrible work performed. Worst dealer ever. Very rude. Horrible communication. Lie after lie. Horrible work performed. Worst dealer ever. Very rude. More
by Milan.tripp
Employees Worked With
Todd ; service manager & Shane ; General manager, Brandon Dunkerson
March 11, 2022
Service department has been absolutely terrible, they have given us the runaround every time we call and currently owe us a refund for overcharging. I’ve been calling weekly for the last 8 weeks to check have given us the runaround every time we call and currently owe us a refund for overcharging. I’ve been calling weekly for the last 8 weeks to check the status of our refund and continue to get excuses and told that the check is in the mail. Absolutely unacceptable ethics and professionalism. More
by Kbailey
Employees Worked With
Brandon Dunkerson
October 12, 2021
Service department was supposed to look at my vehicle to repair it. They did a basic diagnostic which I had already done and detailed to them to not do the same procedure I did. They disregarded what I had repair it. They did a basic diagnostic which I had already done and detailed to them to not do the same procedure I did. They disregarded what I had said and did not find the problem. still charged me and then wanted me to pay $1648 more so they could “look into it more”. They essentially plug a computer in clear codes charge you then want more money without even knowing the problem . More
by Kingken487
Employees Worked With
Matt
June 09, 2021
They had my truck for two weeks and billed $10400. The next day it blew up. They wouldn't accept any responsibly. They lied about the work they had performed. Service manager said they hadn't checked th next day it blew up. They wouldn't accept any responsibly. They lied about the work they had performed. Service manager said they hadn't checked the glow plugs when the mechanic said he had. More
by H.Miller
Employees Worked With
Mike Hook, Brandon Dunkerson
April 16, 2021
We are traveling from out of state and my Check eng light came on, went in to have it looked.... the service advisor said you need to make an appointment, mind you we already told him we were traveling from came on, went in to have it looked.... the service advisor said you need to make an appointment, mind you we already told him we were traveling from out of state. Seriously this is how you treat people?!?! The service department lacks customer service skills!! You don’t treat people like this. 5 minutes of taking care of a customer could have been a 5 star review!! More
by May Shupe
Employees Worked With
February 03, 2021
After a location and customer service mix up and speaking with Shane, who was extremely willingly to go out of his way to assist me, I'd say that the general management here is very efficient. If you're goin with Shane, who was extremely willingly to go out of his way to assist me, I'd say that the general management here is very efficient. If you're going to shop Lithia, I highly suggest it be no other than this location - Lithia Ford of Missoula. More
by ToniaR
Employees Worked With
Shane Morinville General Manager
January 11, 2021
STOP Negligent Service!!! -I took my 2016 Transit 350 STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune up. I had instructed the Service Advisor Matt that the intermittent/delay windshield wiper mode was not working properly and that it needed to be checked. Low mode and high mode were working; it was the intermittent mode that was an issue. I shared with him that my personal opinion was that the issue was with the windshield wiper switch. Shortly after picking up the vehicle from the dealership, I took it on a trip through a rainstorm and the wiper still did not work. I checked my receipt to ensure they had done the work. It was not on my receipt as having been done. Had to change my work schedule to bring the vehicle back AGAIN to try and fix the delay. They proceeded to replace the windshield wiper motor for $366. I picked up my vehicle AGAIN and AGAIN the windshield wiper delay was not working. I had to reschedule AGAIN. Took the vehicle in and found out it was the switch itself at the steering column.(Just what I had told them in the beginning). .In summary, they threw away my working windshield motor, installed a new windshield wiper motor for $366 which failed to correct the issue. Installed a new wiper switch at a value of $116 at no charge. I asked if I was going to be reimbursed for the difference. The service advisor Matt was embarrassed as evidenced that he was turning red and threw me a card for a free oil change. He failed to listen to my original request. In the end,I am still out $250 plus time away from work. Unfortunately, I had my other rig in at the same time and that situation is even worse leaving me out thousands of dollars. More
by williamb17
Employees Worked With
Matt, Mike Hook
July 13, 2020
I needed Butch’s help straightening out a problem with repairing my new truck. His assistance was everything that could be expected and more. As I have said before he is a good person and a conscientious repairing my new truck. His assistance was everything that could be expected and more. As I have said before he is a good person and a conscientious and professional salesman. More
by trr
Employees Worked With
Other Employees :
Greg Anderson, Ryon Johnson, Ryan Fairfax
May 13, 2020
Purchased a Used Vehicle with Premium Extended Warranty. What a Waste of Money! Check Engine light came on,took into Service, They charged me over 118.00 saying couldnt fix 4 Codes. Bryce said he will make What a Waste of Money! Check Engine light came on,took into Service, They charged me over 118.00 saying couldnt fix 4 Codes. Bryce said he will make right. We will see. Totally Angry. Next time I will let the Engine Blow up and they can retreive it. May not purchase here ever again! More
by Blueangel
Employees Worked With
November 06, 2019
Beware of what they don't do Took my 2015 F150 there twice for service. The first time in a so called safety inspection they missed wiper blades that were splitting. I replaced th Took my 2015 F150 there twice for service. The first time in a so called safety inspection they missed wiper blades that were splitting. I replaced them myself. Recently took it in and they missed a check engine light. When they handed me my truck 3 hours after I had gotten there they mentioned a mouse had chewed through wires to a sensor but they couldn't do anything about it since it was too late. More
by me
Employees Worked With
Mike Hook, Frank Compton
