Lithia Ford Lincoln of Boise - Service Center

This dealership has sold me two new Fords in the last 18 months. I have been in many times and have had the opportunity to get to know most of the sales advisors by name. I am always greeted by name and t months. I have been in many times and have had the opportunity to get to know most of the sales advisors by name. I am always greeted by name and treated with respect and kindness. I have not had a bad experience with any of the advisors and have personally dealt with Kevin, Rhett and Lisa. I know from past experience that this dealership values integrity. A couple of months ago a technician made a mistake. The service manager actually called me by phone to tell me that he had made a mistake. What became important to me was the honesty and how it was handled. The mistake meant nothing to me-the honesty meant everything to me. I know that I can go in and place my full trust in Kevin and I know that when it comes to my car and how it performs, he knows what he is talking about. I know that I have a choice when it comes to service on my vehicle and I like the way I am treated by Kevin and the dealership. More

Kevin made sure that my 98 Expedition was is top running condition for my unexpected trip to Vegas for the Thanksgiving holiday. Thank you Kevin I can always rely on you for quality service and your expert condition for my unexpected trip to Vegas for the Thanksgiving holiday. Thank you Kevin I can always rely on you for quality service and your expert advice. I had no worrys taking my kids in winter weather conditions after having you service my ride. Another satisfied customer, Chery Peppley More

I wanted to take a moment to thank one of your service advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last week. The warranty work included a seal between the windshield and the dash. To me it appeared to be a complicated task and I expected some resistance from an advisor on alternative treatment for the problem. Mr. McElravy took me completely by surprise. When I explained the problem to Mr. McElravy, he took the time to listen to me then explained the procedure in detail. He recognized the problem and offered a solution I was comfortable with and even offered to detail other items I had not considered. One of those details was replacing the windshield rather than re-using it. I was very impressed with the updates on the progress of my vehicle through Mr. McElravy as well. He kept me informed on the progress of the work and estimated time to completion. As I was leaving the Boise area for several days, Mr. McElravy offered to secure the vehicle until my return. What I was most impressed with about Mr. McElravy was he treated me with dignity and respect for warranty work on my vehicle. I have been to other dealerships before and treated poorly for work not paid by the customer. I was not subjected to pressure to purchase anything in addition to the warranty work as well. My trip to the Lithia Ford Lincoln dealership and meeting your service advisor, Jack McElravy, was a great experience. Keeping such employees should be one of Ford’s highest priorities. I will continue my relationship with Ford as long as Ford continues to employ personnel with the caliber of Jack McElravy. Nice job, Jack! More