Lithia Ford Lincoln of Boise - Service Center

I wanted to take a moment to thank one of your service advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last week. The warranty work included a seal between the windshield and the dash. To me it appeared to be a complicated task and I expected some resistance from an advisor on alternative treatment for the problem. Mr. McElravy took me completely by surprise. When I explained the problem to Mr. McElravy, he took the time to listen to me then explained the procedure in detail. He recognized the problem and offered a solution I was comfortable with and even offered to detail other items I had not considered. One of those details was replacing the windshield rather than re-using it. I was very impressed with the updates on the progress of my vehicle through Mr. McElravy as well. He kept me informed on the progress of the work and estimated time to completion. As I was leaving the Boise area for several days, Mr. McElravy offered to secure the vehicle until my return. What I was most impressed with about Mr. McElravy was he treated me with dignity and respect for warranty work on my vehicle. I have been to other dealerships before and treated poorly for work not paid by the customer. I was not subjected to pressure to purchase anything in addition to the warranty work as well. My trip to the Lithia Ford Lincoln dealership and meeting your service advisor, Jack McElravy, was a great experience. Keeping such employees should be one of Ford’s highest priorities. I will continue my relationship with Ford as long as Ford continues to employ personnel with the caliber of Jack McElravy. Nice job, Jack! More