Lithia Ford Lincoln of Boise - Service Center

Superior & stress-free buying experience! This was my 3rd vehicle purchase from Lithia Ford of Boise over a period of 12-years. I had brought my 2016 Escape in for an oil change on 3/28/18, an This was my 3rd vehicle purchase from Lithia Ford of Boise over a period of 12-years. I had brought my 2016 Escape in for an oil change on 3/28/18, and was just looking at the new Escape model on the showroom floor when I heard a friendly greeting from KIM LUY, salesperson. Kim took a genuine interest in my concerns regarding my current 2016 Escape, versus the upgraded safety features in the new 2018 model. Granted, I was just there to get an oil change and tire rotation!!! However, Kim’s detailed knowledge of the new Escape safety features, as well as other desirable options - combined with the outstanding pricing, which included multiple rebates, I ended up with a brand new beautiful 2018 Escape SEL!!!! This experience was entirely stress-free, quick and easy. Kim was so helpful and thorough, and stayed with me through the entire process. As a bonus, Eric Miller, in Finance, was able to pull off more surprises so, needless to say, this was the absolutely best buying experience at Lithia Ford I’ve ever had! If you’re in the market for a vehicle, and want the best buying experience you’ve ever had, ask for Kim Luy! More

Amazing service! Bill was so easy to work with! He scheduled a time that was most convenient for me, got me in and out quickly, and made me feel like I was the only pe Bill was so easy to work with! He scheduled a time that was most convenient for me, got me in and out quickly, and made me feel like I was the only person he was dealing with that day. I was very impressed and grateful for the level of service I received from Bill during my service last week. I can't recommend him highly enough - and I actually am looking forward to the next time I have to go in. :) More

Great Service! Rhett was very helpful setting up my new car for the protection package treatments. He is a great guy to work with, very nice. Thanks Rhett! Rhett was very helpful setting up my new car for the protection package treatments. He is a great guy to work with, very nice. Thanks Rhett! More

So refreshing to work with a company who keeps their word! This is the first vehicle I have ever bought that I purchased the extended warranty when new. I was nervous to in the past because I had heard horror This is the first vehicle I have ever bought that I purchased the extended warranty when new. I was nervous to in the past because I had heard horror stories about how dealerships would not honour the repairs. I chose to do it because I was confident I would keep my Ford Focus (Lucy) for 5 years and would put 100,000 miles on her. I'm so glad I did!! You guys kept your word and did the repairs she needed at 90,000 miles without giving me any trouble. Thank you for standing by your word! I will be telling everyone I know about your excellent service! More

Customer Service Went to quick lube at Lithia Ford in Boise ID on 11/17/2017. Had the great pleasure to speak to Jessica Jaramil. The reason my encounter with Jessic Went to quick lube at Lithia Ford in Boise ID on 11/17/2017. Had the great pleasure to speak to Jessica Jaramil. The reason my encounter with Jessica was so awesome was because there was no sales pressure. Let me explain. When you find an awesome mechanic and request any kind of service, at the time of picking up your car, they will suggest what might need to be worked on in future maintenance. Hence putting that option back in your hands. This opens the lines of communication with no pressures. This is old school and I appreciate it. Getting back to Jessica, she let me know what was needed to be worked on in near future instead of giving me pressure to do now. I am tight for money right now and will save to have these 2 suggestios that Jessica mentioned. Keep it up Jessica because I will be back!!! More

Excellent service After being bumped to the end of the line for service at the Ford dealer where I purchased my truck from. I called Lithia Ford to see if they could s After being bumped to the end of the line for service at the Ford dealer where I purchased my truck from. I called Lithia Ford to see if they could squeeze me in, because I was already scheduled to have service and took off work to do it. They were very professional, kind, considerate and took care of this fast. Great job Lithia Service and a special thanks to Trisha Feigel for making this happen. More

Service on 16 Edge Engine warning light came on. Took 16 Edge in first thing in am. Service was swampted and next appointment available was following week,. Left it w Engine warning light came on. Took 16 Edge in first thing in am. Service was swampted and next appointment available was following week,. Left it with Kevin to work in as was leaving town 3 days later. Great effort, got it worked in and corrected so my trip was great. You always appreciate those extra efforts made by Lithia's service people!! More

Stepping up to the plate! I purchased a Mercedes Benz GL550 from a Lithia dealer in Portland, Or. The car was not detailed before it was delivered to me. I sold my old GL550 to I purchased a Mercedes Benz GL550 from a Lithia dealer in Portland, Or. The car was not detailed before it was delivered to me. I sold my old GL550 to an employee of Lithia Ford, Boise and when she shared my story with the Service Manager Ted Wesler, he just stepped up to the plate for Lithia and told me to drop it off at their Ford dealership and he would take care of me, no questions. I left the vehicle with him and was referred to Rhett (service writer). Got a ride home and 6 hours later they came and picked me up. Ted bought the MBZ out and it looked brand new! Good work team and thanks for stepping forward to do the right thing! More

repairs not needed and sold us junk used car Bought a used 2006 explorer that needed more in repairs than it was worth.I trusted Lithia and boy was I wrong.. Jim Stark was very unprofessional, ru Bought a used 2006 explorer that needed more in repairs than it was worth.I trusted Lithia and boy was I wrong.. Jim Stark was very unprofessional, rude and didn't car in the least.If he wasn't making more money off of me everything was a no go. This vehicle should have never left the lot. They said I needed repairs and when I got a second opinion, the repairs were not even needed. This happened to two different vehicles of mine. Please beware and get a second opinion. These were not cheap repairs. I was take advantage of and they don't honor what they sell in my instance.Jim, the GM, made me an offer for 2000.00 for a used transmission and an ABS module (which I didn't need and was quoted 1100.00 to fix). I got a second opinion and the vehicle did not need an ABS module. I called to see what the deal would be without the ABS module and it was still 2000.00.What kind of a deal is that?????What a rip off. Shows their committment to their customers. I also have a 1993 Mustang they told me I needed a 900.00 water pump in and there was nothing wrong with that. I have been driving it for at least 3 years without a new water pump. Customers please beware and get a second opinion. And please have any used cars checked out by someone other than Lithia. Please BEWARE!!! More