Lithia Ford Lincoln of Boise - Service Center

When I took my Ford truck in for recall work I was told their shuttle would take me home in 30 mins. After patiently waiting for 45 mins I approached the service writer on the shuttle service. He got clear their shuttle would take me home in 30 mins. After patiently waiting for 45 mins I approached the service writer on the shuttle service. He got clearly upset st me for my reasonable inquiry. While waiting in the lounge an elderly lady to me she experienced the same unprofessional experience. I ended up taking Uber. I don't have a problem waiting but I do have a problem with lack of reasonable respect. Would never return there. Told my hospital colleagues about my dealer experience. Many had similar stories. Stay away from this place. More

A big Thank You to Lisa and the Great service I received on Friday! You accomplished in 1 day what Kendall couldn’t do in 3 months. I will be buying and servicing my vehicles at Lithia now! on Friday! You accomplished in 1 day what Kendall couldn’t do in 3 months. I will be buying and servicing my vehicles at Lithia now! More

Amy in The Service Dept. got my truck in and out of the service Dept. quickly twice. I will be there for my next oil change. service Dept. quickly twice. I will be there for my next oil change. More

Service Recall Great customer service. Vehicle was completed in a timely manner and was returned to me sooner than expected. Rhett was very professional throughout.. Great customer service. Vehicle was completed in a timely manner and was returned to me sooner than expected. Rhett was very professional throughout.. I would highly recommend to anyone More

Wow best dealership experience ever This service department is amazing! Great help from start to finish. You made my holiday thank you. My adventure began this summer when my super duty This service department is amazing! Great help from start to finish. You made my holiday thank you. My adventure began this summer when my super duty needed some service while traveling. Always preferring Ford service that is what I did. Service completed the trip continued . returning home to see the same problem I made an appointment with Lithia Ford service department where all was made good as new. More

Service I came in to the Lithia Service Dept. on Nov. 22, 2019. I was promptly summoned by Tyler. I told him I wanted an oil change and tire rotation. It w I came in to the Lithia Service Dept. on Nov. 22, 2019. I was promptly summoned by Tyler. I told him I wanted an oil change and tire rotation. It would be about 45 minutes. I went to the customer lounge for about a half hour and then was texted by Tyler to come over that they were about done. When I arrived, a service tech showed me that I may want to change out the Car Air filter and Cabin Air filter. He showed me both filters and yes, they were dirty and needed replaced. He made the change quickly and I was ready to pay. I was impressed with the tech to show me what he wanted to do with my permission and also how accommodating Tyler was. You see, the week before I had called Corwin in Nampa for a maintenance appointment. They said it would be a month before they could get me in. Are you kidding! Hence, I came to Lithia and was extremely happy. Will come again and hope I get Tyler again. More

Rhett Scheeder - Excellent Service Rhett has always provided excellent service when we have needed to bring in any of our rigs. He has made sure that warranty items were installed or n Rhett has always provided excellent service when we have needed to bring in any of our rigs. He has made sure that warranty items were installed or necessary repairs were made in a timely manner. He makes sure that we are given the opportunity to chose to have an optional repair made when the rig is in the shop or to come back when we can be without a car if timing is not right at the time. We appreciate his integrity in all of our dealings with him. He is an asset to the Lithia Ford Lincoln Staff...he's the main reason we continue to have our cars serviced and repaired at your facility. We drive 75 miles each way to have our services performed at your facility. We drive by several Ford dealerships on our way to come to you for service. More

Above and beyond Curt not only suggested I replace one tire rather than patching it just before I moved out of area to Coeur D Alene which potentially saved a fatial s Curt not only suggested I replace one tire rather than patching it just before I moved out of area to Coeur D Alene which potentially saved a fatial situation with a highway blowout but, price shopped my 2 tores I bought right there in the shop. Most guys woulda just tried to rob me blind by suggesting all new tires or not at all just to get me out the door. Thanks Curt, safely settled in beautiful Couer D Alene!! Atta boy! More

Bad Service and don't stand behind product We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P. More

Really poor service. Won't stand behind product. We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P. More