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Lithia Ford Lincoln of Boise - Service Center
Boise, ID
6,846 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,846 Reviews of Lithia Ford Lincoln of Boise - Service Center
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December 19, 2012
Complete lack of integrity and responsibility. I Complete lack of integrity and responsibility. I obtained 2 independent tire assessments of defective Ford OEM tires with 20,000 miles. Initially Complete lack of integrity and responsibility. I obtained 2 independent tire assessments of defective Ford OEM tires with 20,000 miles. Initially the Lithia service person indicated the tires were not covered by a warranty. I produced the "Tire Warranty" book included with the vehicle purchase to further the conversation. Lithia indicated two possible causes. I then took the vehicle and tires to Les Schwab. They did an independent assessment of the possible causes and produced a written conclusion supported by historical tire maintenance records plus an alighnment on said vehicle. Les Schwab concluded that the "general poor wear of the tires can not be explained by any deficiency in the operation of the vehicle." Predictably, Lithia dismissed Les Schwab's analysis and denied any resposibility. This wasn't surprising in that beginning with the initial service appointment, Lithia continually distanced themselves from any accountability. There are other Ford dealer options in the Treasure Valley. I would suggest a NON-Lithia dealer where integrity is a business principa. A dealer who is your advocate with the OEM not an obstacle. More
by mmclaughlin
February 01, 2012
I purchased a used Mustang in Sept. 2011 from Lithia Ford and have had some performance issues. Each time I've brought the car in Lithia's personnel have treated me exceptionally well. This time it was Kevin and have had some performance issues. Each time I've brought the car in Lithia's personnel have treated me exceptionally well. This time it was Kevin Hossfeld that I dealt with and he was excellent! Good communication and a friendly, courteous service dept. Thanks, Lithia Ford! More
by Idahomomma
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
January 25, 2012
outstanding a pleasure to work with especially in this economy. Rhett went out of his way to make sure that all of my needs and expectations were met. All questions were answered completely and quickly. H economy. Rhett went out of his way to make sure that all of my needs and expectations were met. All questions were answered completely and quickly. He set up a appointment with the computer tech to make sure some of the questions he could not answer were deferred to the expert. More
by garywluck
January 25, 2012
Rhett is by far the best representative I have worked with when I have brought in my car. He is always friendly and is extremely knowledgeable. I have never questioned any recommendations he has made bec with when I have brought in my car. He is always friendly and is extremely knowledgeable. I have never questioned any recommendations he has made because I feel he has great work integrity and ethics. thanks Rhett More
by Idaho4576
January 24, 2012
Kevin Hossfeld has been exceptional to work with - EVERY time we take our Ford pick-up in. We would trust Kevin to do any work for us. He is so kind - he even offered his own vehicle for us to use before! time we take our Ford pick-up in. We would trust Kevin to do any work for us. He is so kind - he even offered his own vehicle for us to use before! More
by bsufan22
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
January 24, 2012
I purchased a used GMC Yukon from Lithia Ford of Boise, and shortly after the vehicle had some mechanical issues that Kevin and the service department took care of for me free of charge and they even provi and shortly after the vehicle had some mechanical issues that Kevin and the service department took care of for me free of charge and they even provided me with a rental. I received excellent service and will recommend Lithia Ford of Boise to others. More
by mbeag
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
January 23, 2012
Kevin Hossfeld professionally represents Lithia Ford and Ford Motor Company. As a Fleet Manager of a large municiple fleet his willingness to support our needs is of upmost importance. Kevin understands and Ford Motor Company. As a Fleet Manager of a large municiple fleet his willingness to support our needs is of upmost importance. Kevin understands and supports our mission in providing service to the community, something that is highly important when dealing with public safety vehicles. His quality communication and follow up with our staff is a great service that is appreciated in todays complex work place. More
by dfalconer
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
January 23, 2012
Customer service is always great. We are greated in a most friendly manner, work performed is always explained as are charges. The body shop usually picks up and delivers work for us. You can't get bet most friendly manner, work performed is always explained as are charges. The body shop usually picks up and delivers work for us. You can't get better than that. Thanks for all you do. More
by Boomer1143
Employees Worked With
Other Employees :
kevin Hossfeld, Rhett Sheeder, Aron Anderson, Kevin Hossfeld
January 21, 2012
I had a squealing serpentine belt this morning. I dropped by the dealership after work to have it looked at and they determined I needed a new belt. I didn't have an appointment but they squeezed me dropped by the dealership after work to have it looked at and they determined I needed a new belt. I didn't have an appointment but they squeezed me in and got me back on the road with no worries. More
by bernalfs
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
January 21, 2012
Since I started working with Kevin I have had excellent customer service. He understands your concerns and does not minimize them, and he achieves the best outcome possible for the customer. His is alway customer service. He understands your concerns and does not minimize them, and he achieves the best outcome possible for the customer. His is always friendly and cheerful which helps a lot when you've had a bad day. Thank you for your excellent service. More
by dorisriceid
Employees Worked With
Kevin Hossfeld, Kevin Hossfeld
