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Lithia Ford Lincoln of Boise - Service Center
Boise, ID
6,846 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,846 Reviews of Lithia Ford Lincoln of Boise - Service Center
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September 07, 2014
Nail in tire Jeff and his service team went out of their way to see me when my tire blew out on a Friday before the holiday weekend, even staying late until I coul Jeff and his service team went out of their way to see me when my tire blew out on a Friday before the holiday weekend, even staying late until I could get there. More
by Laurie59
Employees Worked With
Jeff
August 30, 2014
If you need recall work done, go somewhere else! This morning my son took his Ford Ranger in to have Lithia Ford do the work in the recall notice he received recently. He had made an appointment and This morning my son took his Ford Ranger in to have Lithia Ford do the work in the recall notice he received recently. He had made an appointment and they said it wouldn't take long. When he dropped it off at 8:30 AM, they said it would be ready in 2 - 3 hours. At noon they said they needed another hour. at 2:00, they said it was still in the shop. It's 11:30 at night now, and we assume they might get around to finishing the job tomorrow. Either nobody in the shop was trained to do this recall procedure, or they don't do recall work unless there is nothing else in the shop that needs done. I bought a new car 3 weeks ago from a competitor, and I can't imagine them treating a customer this way. Lithia Ford is doing a great job convincing us that we will never go there again for anything, but maybe that's what they were hoping for. More
by sandmana
Employees Worked With
Service
August 16, 2014
Recall Service Rhett is always friendly and professional. He makes sure his client's problems and/or issues are addressed in a timely manner. For those of us that Rhett is always friendly and professional. He makes sure his client's problems and/or issues are addressed in a timely manner. For those of us that are older or in poor health, he is always willing to go that extra mile to see that we are taken care of. More
by jeannierj
Employees Worked With
August 14, 2014
Nice experience Rhett is a great asset to Lithia. He listens, he cares, he is sincere. I like the fact that I can trust what he tells me. He is honest and does wha Rhett is a great asset to Lithia. He listens, he cares, he is sincere. I like the fact that I can trust what he tells me. He is honest and does what he can to fix the customers concern. More
by bsu1123
Employees Worked With
August 12, 2014
Recall service The service was great. Ryan squeezed my car in on a recall so I could have peace of mind before we left on a trip. The service was great. Ryan squeezed my car in on a recall so I could have peace of mind before we left on a trip. More
by omi2326
Employees Worked With
Ryan Loveland
August 12, 2014
Service on my Edge(not this visit) The service is fine, but...My altimeter doesn't work above 2700 ft. and I'm told the fix is to remove the function! What? I paid for that function. The service is fine, but...My altimeter doesn't work above 2700 ft. and I'm told the fix is to remove the function! What? I paid for that function. If second gear goes out, do I remove that function. Also, the driver's seat goes all the way forward upon start up on occasion. They replaced the motor, but it still does it. At least this is just annoying. Bruce More
by waldo45
Employees Worked With
Ryan Loveland
July 23, 2014
Bought used @ Lithia, endless repairs & waiting for service Bought a used car from Lithia Boise... needed repairs, and repairs, and repairs.... back again for the same repairs. Wait to get an appointment, wait Bought a used car from Lithia Boise... needed repairs, and repairs, and repairs.... back again for the same repairs. Wait to get an appointment, wait to get car... car delayed because service is backed up. Waiting waiting waiting. I just want my car fixed. So frustrated... If not for the warranty I wouldn't go back. More
by DogD
Employees Worked With
Kevin Hossfeld
June 17, 2014
Don't take your car here I bought my 2009 ford escape in for a recall and to have the lift gate looked out repaired. I entered into the service center at 7:06 am to deliver my I bought my 2009 ford escape in for a recall and to have the lift gate looked out repaired. I entered into the service center at 7:06 am to deliver my car for the 8 am appointment. When I walked in the door, Ryan and another person where deep in there phones texting, only on person Kevin acknowledged my existence, he then referred me to Ryan, who was annoyed I dare bother him. He had me fill out paper work, telling me to give my email as they were going paperless, I asked if they are going to sell my email address as this is a legitimate questions. He took offense. No ride was offered, glad I made my own arrangements. I was told I would get a call about the lift gate. I called at 11 AM spoke with Ryan again, I asked if the car was ready, and what was going on with it. He said he had to go ask, then he asked if I needed my car. I said No, I just don't like others to have it. (it was a gift from my husband) He said I will terminate the order and you can come get it. I then asked to speak with a Service Manager, once Ted got on the phone he had no idea who I was or why I was calling. He had to put me on hold and to go find out about my car. I get that the recall is a computer thing and it takes hours, but logically wouldn't you do the lift gate first in case you had to order parts. Nothing but attitude from both employees. The lack of customer service makes one question why wouldn't you drive to Meridian or Nampa to another ford, but they are all probably the same. 12:26 PM Spoke with general manager, he explained that I was the one in the wrong, even after explaining that I caught his employees being untruthful. He stated I am the one being rude, and terminated my repair. However, I was told by his employee Ted when I spoke with him about 11 that the car was right in the middle of the recall updating the computer and it couldn't be moved. The general manager said my car wasn't being done at all. SO I am confused as to why I am the one being rude when, can't get a straight answer out of any of them. General Manager stated someone would be dropping my car off in a few minutes its now 1:10 PM and no car. I doubt my review will be posted but I will be taking this up with Ford Corporate. More
by navygirl1103
Employees Worked With
Ryan Service Department
June 15, 2014
Lithia Ford of Boise has the WORST SERVICE and REPAIR EVER DO NOT TAKE YOUR CAR/TRUCK TO LITHIA FORD COLLISION REPAIR!!! These guys are not qualified to repair cars or trucks, and will rip you OFF, give you t DO NOT TAKE YOUR CAR/TRUCK TO LITHIA FORD COLLISION REPAIR!!! These guys are not qualified to repair cars or trucks, and will rip you OFF, give you the run around, not follow up on repairs as promise, and upon return tell you it wasn't covered(after promising to fix it), or tell you it was never discussed(even though I had it was in the estimate)! I had my Ford truck taken to Lithia after a roll over in the snow in the first week of February. When I got the truck back in the first week of April, and even though EVERY technician and the Manager Shane had "all driven the truck", they missed a large hole in the transmission, (and the skipping and clunking into reverse), the cracked windshield(which was in the estimate), the LARGE crack in the new front grill, or the rear bumper sensors after replacing the rear bumper among a bundle of other issues. The entire process was toxic. It was like pulling teeth to get them to correctly fix everything on the estimate, and I have now had to take the truck in 4 separate times for "finish work" since getting the truck back in April. I was told by the manager that this was the second largest repair that they had done and that they were not really equipped to do this type of work,(even though they are "collision and repair specialists") After taking the truck back this morning to have the truck aligned for the 3rd time and to have them tighten the Emergency Brake which was in the estimate, I was told first that it was not in the estimate and never discussed, and when given proof that it was, I was told it was not covered, and I would need to open a new insurance claim to have it fixed! My entire insurance pay out to Lithia Ford of Boise is over $18,000 and despite having a "Lifetime warranty" on the work performed, and being paid for the ENTIRE amount, they do not want to finish the work they have begun. I have been lied to by Service Managing Staff, given the Run-Around repeatedly, and have had them lie to me and my insurance company. When called on it, they say they would fix the emergency brake if the insurance company restates that they will cover it(again, even though it is on the work order estimate), but at a later day because they "didn't have time" for it now, and then they "wash their hands of it"!! Worst customer service and interaction ever. Still have things that need to be fixed... I can only imagine what will happen to someone who actually bought a car from these clowns... Next step might be lawsuit... More
by Gabeb01
Employees Worked With
Shane sissler
February 26, 2014
My husband and I purchased a new Ford Escape from Lithia last January and while that was a great experience I am writing this review for the level of service we received since our purchase. After driving i last January and while that was a great experience I am writing this review for the level of service we received since our purchase. After driving it for a few months we kept noticing an irritating noise inside the vehicle and could never pin point exactly where it was coming from. We made an appointment with Lithia service department and Rhett happened to be the service manager that was assigned to us. He listened to our complaint and took it for a drive and also heard the noise as well. He and his mechanics went on a quest to try and find the noise. After several attempts and finding little fixes for a day or two it would appear again. It was very frustrating for everyone. What impressed us was his diligence to resolve the problem for us. After they had exhausted what they knew they did not hesitate to call in the big guns. They brought out a Ford Engineer to assist them. Well, he even got frustrated but after two attempts they found the source. Now mind you they had to tear the whole back end out and put it back together. It of course was a silly cable that was not secure that was located in an obscure area in the back. During this whole process Rhett would greet us with a smile and a can do attitude. He never gave up and made us feel very important and that he genuinely cared about us and making it right. I have been in sales and customer service industry for over 39 years so, it is not easy to impress me. To make matters worse my husband is a civil engineer and not easy to please. Rhett followed thru on every one of his time commitments, follow-up and phone calls. He sealed the deal for my husband to consider buying his next vehicle from Lithia. Which found us today at the dealership test driving vehicles. Lithia is lucky to have a great manager and employee like Rhett. More
by CL09
Employees Worked With
