Lithia Ford Lincoln of Boise - Service Center

Service Department....Outstanding Here is what happen. We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up Here is what happen. We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up. After all was done we want to pull the new Trailer out for its first weekend Camping. And here starts the whole thing. When I want to pull with the Trailer of the Parking lot we realized that the Breaks from the Trailer be locked. So we cannot get away. After a short Testing we find out that something is not right on the Truck and we are having a permanent Break signal going to the Trailer. So we had to leave the Dealer without the new Trailer. Having a 1 year old Truck I try to contact the Ford Dealer in Meridian ID where I got the Truck. No one on the Phone was willing to help me. So we went to Lithia Ford and be asking for Help. After 6pm there was a Lady there who was listening to what happen. After she checked, she informed me that there is no one in the Shop and she has to set me up with an Appointment. I got one for Saturday 8am ( hhmm not normal in my regular world) in the Morning. On Saturday I was there and the Gentleman from the Service Department was taking care about me. He told me that he was already talking (so communication is working perfect) to the Lady from the evening before and that a Mechanic will have a look to see what happen. Around one hour he informed me that the Break Controller is defect and has to be replaced. Also that this is still under warranty and they will take care about this. But there is no Part available in the Moment. The Break Controller is on Backorder and this can take a while to get one. With this Information Lithia Ford Boise start to Step up!!! They got to the Parking lot and find a new Truck with the same Break Control Unit I have. Without hesitating they be taking this one from a brand new Truck out and put it in my Truck to get me on the way. After all was done I just had to Sign out and was on my way to get my Trailer and be on the way in the Weekend. I want to say thank you for going more than one Mile for me, so I still can have my Weekend with a little delay. Thank you to all involved in this for the Communication and the Spare Part from a new Truck. This is not normal and demonstrate to me how the Member of the Lithia Ford Service Tem are committed to serve the Customer in the best way possible, and having this commitment to their Product. I am happy to have Lithia Ford in Boise. Even I was not buying my Truck there I feel that I be a valuable Customer to them. I will be back that is for sure…. Thanks again….. Happy Customer Guenther More

Routine oil change. I was made aware of other routine, preventive services for my car and that an oil leak would still be under warranty. I was also informed of upcoming I was made aware of other routine, preventive services for my car and that an oil leak would still be under warranty. I was also informed of upcoming maintain issues. The woman I dealt with was terrific but I don't remember her name. More

Great effort and Treatment by Ryan Ryan did a great job with my F 150, and in dealing withe extended Warranty Company. He was able to get the problems fixed, and covered under what turn Ryan did a great job with my F 150, and in dealing withe extended Warranty Company. He was able to get the problems fixed, and covered under what turns out to be a horrible extended warranty sold to me by Mtn Home Auto Ranch. More

Warranty Service, etc. There was a recall on my vehicle, a transmission issue, and a 100,000 service needed. All cared for in one visit. It took several days. They offered a There was a recall on my vehicle, a transmission issue, and a 100,000 service needed. All cared for in one visit. It took several days. They offered a free loaner, but since we had a second car, it was not required. More

Simple Oil Change For just having a normal regular oil change, everyone is so friendly and upbeat. It's always a pleasure working with them. Amy is awesome! For just having a normal regular oil change, everyone is so friendly and upbeat. It's always a pleasure working with them. Amy is awesome! More

Fast friendly service No appointment, routine oil service was completed in a timely manner. need for additional services was completely explained. Because of my own time co No appointment, routine oil service was completed in a timely manner. need for additional services was completely explained. Because of my own time constraints could not stay to have done. More

Awesome The Repair manager kept me posted on the needs of my Escape, which I love! I'd say the only vehicle I've enjoyed more was the Lexus LS400. BUT my Es The Repair manager kept me posted on the needs of my Escape, which I love! I'd say the only vehicle I've enjoyed more was the Lexus LS400. BUT my Escape can go where the Lexus couldn't! Good job Ford! More

Rhett I believe Rhett is a professional at his job, it is rare that a person can believe someone at a truck dealership to come through with what they say, h I believe Rhett is a professional at his job, it is rare that a person can believe someone at a truck dealership to come through with what they say, he does!!. Thanks Rhett, you made the icefishing trip I had planned with my wife a possibility after my 2015 f 150 decided that the doors no longer needed to open, This was the second time in month that it was in there for the same issue. Rhett was able to get a rental truck for us, we had it almost 2 weeks, he made the transition seamless. Thanks again Rhett. Joe. More

excellent service Excellent LISTENERS Fast diagnosis Great scheduling based on parts delivery Convenient shuttle service and drivers All around 5 star experience Excellent LISTENERS Fast diagnosis Great scheduling based on parts delivery Convenient shuttle service and drivers All around 5 star experience What more could you ask? More

Exceeded expectations Friendly, knowledgeable, and professional are how I would describe my experience at Lithia. Rhett was great to work with. All of my needs were met and Friendly, knowledgeable, and professional are how I would describe my experience at Lithia. Rhett was great to work with. All of my needs were met and I would not hesitate to return to have my Explorer serviced again at Lithia. More