Lithia Ford Lincoln of Boise - Service Center

Service department is always friendly and helpful. Tyler went the extra mile to check what long term maintenance items I had completed on my 15 year old vehicle. This was in response to a question from me. went the extra mile to check what long term maintenance items I had completed on my 15 year old vehicle. This was in response to a question from me. More

Took way to long to have a simple oil change done! There were not that many people in there when I got there. Very disappointed in my service advisor. were not that many people in there when I got there. Very disappointed in my service advisor. More

It took awhile to get my car in for warranty work because of backup due to the pandemic but once I got it in Ford service got right on it and had it repaired the next day. of backup due to the pandemic but once I got it in Ford service got right on it and had it repaired the next day. More

Shawn in the service department was very helpful when the high pressure fuel pump went out on my 2015 F150. he kept me informed on the status of the diagnosis and repair. high pressure fuel pump went out on my 2015 F150. he kept me informed on the status of the diagnosis and repair. More

The process to have a new battery installed was smooth and quick! I also asked a couple of unrelated battery questions that were addressed to my satisfaction and quick! I also asked a couple of unrelated battery questions that were addressed to my satisfaction More

Very poor service! Can’t get problems fixed that haven’t been resolved, I’m just a number! Had no problem selling me car though! been resolved, I’m just a number! Had no problem selling me car though! More

The only reason I gave 4 instead of 5 stars is because the wait time is always so long. It took 2 hours for a standard service/oil change:( Curt however, deserves 5 stars! He went above and beyond in m the wait time is always so long. It took 2 hours for a standard service/oil change:( Curt however, deserves 5 stars! He went above and beyond in my opinion. Unfortunately, my 40,000 mile or so(not sure) rated tires needed to be replaced after only 7,000 miles of use! He took the time to physically show and explain the situation to me. He took immediate action by calling the tire manufacturer and got me a credit towards a whole new set. He then, by my request, emailed a good-better-best estimate to me detailing the different tire choices and cost the very same day. Thanks so much for your attention Curt, I appreciate you! More

The work is great. The wait is frustrating, albeit understandable. Staffing always seems to be at the minimum. Still to this day, I would really appreciate it if someone would say I'll be with you sho understandable. Staffing always seems to be at the minimum. Still to this day, I would really appreciate it if someone would say I'll be with you shortly. With covid we stand back from the door and begin to wonder if anyone is aware that there is anyone is there. More

To get new tires for my car. They were put on and alignment checked in under 2 hours, just as promised. It rides/drives SO much better! alignment checked in under 2 hours, just as promised. It rides/drives SO much better! More

The service was average at best, and the 30k service (brake fluid change and fuel injector cleaning) was a bit of a shock, when I was only coming in for a routine oil change. Having bought the car used, (brake fluid change and fuel injector cleaning) was a bit of a shock, when I was only coming in for a routine oil change. Having bought the car used, I was never given a maintenance schedule, so I'd know what was due at what mileage. However, since Lithia has a hard time with communication, I wasn't surprised. I'd also like to add, after working on my own vehicles for many years, I have never in my life heard that "dirty" brake fluid was ever an issue for braking. The charge for the service was in my opinion, criminal. And I am sincerely hoping that the fuel injector cleaning was more than pouring SeaFoam in the gas tank and driving my car around town for a half hour. They also tried a fast one, by trying to get me to fork over 50 bucks for a new cabin filter. I can do it myself thank you very much, and I'll buy a K&N filter for my cabin and engine. At least that'll save me the expense of my wallet being fleeced for simple maintenance jobs in the future. Also, the wait was excruciatingly long. I came in at 9am and the car wasn't done until 3 or 4 pm. I'm also a little put off, that Lithia won't even give a complimentary car wash after spending over 3 c notes and taking an inconveniently long time to do their job. xxxx, the mechanics didn't even have the common courtesy to put my battery panel back on, in my trunk. If I hadn't bought the oil changes for life, this would have been the last time I'd ever come back, let alone ever buying a new vehicle from this dealership ever again. And this is coming from someone who's from a family, on both sides, who've worked for the Ford Motor Company, collectively for over 100 years. Very disappointed. More