Lithia Ford Lincoln of Boise - Service Center

Teddy was awesome. He went above and beyond to make sure the best thing was done for me and my car. Thank you for your hard work! the best thing was done for me and my car. Thank you for your hard work! More

Curt was very helpful in addressing our servicing questions and very through in going over the findings of the inspection. He has a pleasant personality too! questions and very through in going over the findings of the inspection. He has a pleasant personality too! More

I brought my truck in for it's first oil change. At the oil change I was told that my service package didn't include tire rotations. My vehicle wasn't washed with the oil change either. When the package oil change I was told that my service package didn't include tire rotations. My vehicle wasn't washed with the oil change either. When the package was sold to me Lithia's staff told me that a typical service was $70. My invoice showed that it was a $40 oil change. My bad for not understanding what was purchased, or double checking what staff was telling me. At the oil service I was told that the safety recall for the back up camera could be completed but it would take a couple hours. I said, "Great", please fix it. I got a ride home and as soon as I got home I received a call that the oil change was complete, but that the camera needed parts ordered. I was also told that my transmission had a transmission leak and that I'd need to call the service department to setup that repair. I said that I'd call when the backup camera parts were ready. A couple days later I received a call that the parts arrived. I scheduled the transmission repair and back up camera recall. The service rep said that Lithia needed two days. On the third day I called for an update. It appeared that no work had been done. I then received a call from Lithia that I could get the backup camera fixed. I told the person that it should already be done because you've had my truck for three days. Later that day I called the service rep back and said that I'd be picking up my truck because nothing was being done. He said that he could get me a loaner vehicle the next day and I agreed. Over the next month I received one update call that wasn't generated by me calling. It was a very disappointing experience to have a new vehicle have to have a transmission removed and repaired then to have it take a full month. Lithia never was proactive in communicating with me. Is there anyway for me to get a refund on the service package that I purchased? More

Awesome service as always. The woman that answers the phone is the most positive, upbeat person on earth I swear. Josh is also a very good service man phone is the most positive, upbeat person on earth I swear. Josh is also a very good service man More

Very disappointing experience. My husband took a Ford Edge in for an oil change and to have a check engine light diagnosed. He spoke with a woman, Bailey, who told him that the car needed two filters cha Edge in for an oil change and to have a check engine light diagnosed. He spoke with a woman, Bailey, who told him that the car needed two filters changed as well (the air filter and cabin air filter). She asked if he wanted to see them. He said yes, since he was waiting at the dealership while the service was being performed. The woman's story changed about needing new filters when she showed them to my husband. As the cabin air filter was not dirty and didn't need to be changed. Which Bailey admitted as well. This was just an attempt to sell services that are not needed. My husband asked for the transmission fluid to be checked. And the service department agreed to do so. There was no follow up to this request. No information on whether they checked it or how much fluid was there. After determining the issue causing the check engine light to come on, he was told to speak with Shawn Hodges to schedule an appointment for that service. Shawn Hodges was rude and demeaning during the encounter; speaking down to my husband, and acting like my husband was asking stupid questions and inconveniencing him. I hope the oil change and filter change that we were charged for, was actually done. Incredibly disappointed with the overall experience. (Did not actually have any direct experience with Curt Carlson. Apparently he is our service advisor??? The two individuals that my husband communicated with directly are Bailey and Shawn Hodges, both are not listed as options in this survey. Both deserve 1 star) More

They had the truck for 5 days. Didn't get a loaner car at first. Service manager was able to get me one on day 3. first. Service manager was able to get me one on day 3. More

Tyler Neal took care of me right away, got my truck right in, kept me informed of progress and contacted me as soon as it was done. Additionally he also took the time with me to fix my administrative account in, kept me informed of progress and contacted me as soon as it was done. Additionally he also took the time with me to fix my administrative account that had me associated to some unknown persons email (which meant these surveys were not being sent to me.) All fixed now. Thanks to the Quick Service and to Tyler for the extra time he took with me. More

Great service, friendly, quick, yada yada yada yada yada Yada yada yada yada yada yada yada yada yada yada yada yada yada - 25 word count Yada yada yada yada yada yada yada yada yada yada yada yada yada - 25 word count More

Service was quick, the front desk people were friendly and professional. I appreciate being able to count on an overall vehicle checkup and being told of issues or upcoming service expenses such as brakes and professional. I appreciate being able to count on an overall vehicle checkup and being told of issues or upcoming service expenses such as brakes. More

Teddy worked hard to fix and deliver truck on time. after we clarified what my vision is for the truck, all function has come together. thanks after we clarified what my vision is for the truck, all function has come together. thanks More