Lithia Ford Lincoln of Boise - Service Center

Shawn kept me in the loop and completed the warranty work on time. Arranged a ride for me as I dropped my vehicle off for most of the day. on time. Arranged a ride for me as I dropped my vehicle off for most of the day. More

Tyler is a good dude.. Thanks for being patient and answering all my questions on my diesel f250. Wish Ford wasn’t the highest price for service in the valley to fix my truck. answering all my questions on my diesel f250. Wish Ford wasn’t the highest price for service in the valley to fix my truck. More

Matt was super helpful. He made sure that I had my vehicle back in a timely manner and even went as far as to explain things I had no clue about. Definitely the best experience I’ve had so far. vehicle back in a timely manner and even went as far as to explain things I had no clue about. Definitely the best experience I’ve had so far. More

Lisa was so easy to work with and the communication was exceptional. Unfortunately the pricing to have certain items fixed was extremely high compared to having it fixed at another credited mechanic. exceptional. Unfortunately the pricing to have certain items fixed was extremely high compared to having it fixed at another credited mechanic. More

Friendly, accommodating. and overall great experience. I had an appointment for recall work at 8:45 and done by 11am which was important to me (I had a business meeting I could not miss). Thanks Lisa. had an appointment for recall work at 8:45 and done by 11am which was important to me (I had a business meeting I could not miss). Thanks Lisa. More

I traveled 3 hours ( one-way) to make it on time for an 8:30 scheduled appointment only to find out after waiting 2 hours that the recalled parts were not available at the service center. After being notif 8:30 scheduled appointment only to find out after waiting 2 hours that the recalled parts were not available at the service center. After being notified of this, it took another 1.5 hours for a routine oil change also scheduled on this day. I was very disappointed that I had to wait 4 hours just to get an oil change and left with the recall problem still not addressed by the dealership. The service center should ensure trust to their customers that all model parts on in stock and are ready to be installed before scheduling appointments so as to not waste the public's time. More

Jim worked with me to get me what I wanted and matched the competitors price. Even after a small mixup Tyler made sure things were right. the competitors price. Even after a small mixup Tyler made sure things were right. More

Everything was great. Shawn couldn't have been more helpful. From the service Department, shuttle service, right down to the charges, I couldn't have been more satisfied. helpful. From the service Department, shuttle service, right down to the charges, I couldn't have been more satisfied. More

Customer service was great. Tyler was in constant communication with us to provide us updates on our vehicle. Overall, Lithia Ford’s customer service was excellent. communication with us to provide us updates on our vehicle. Overall, Lithia Ford’s customer service was excellent. More

Never got a call when our truck was ready. At the end of the day, I called the service desk but it went to voicemail with no ability to leave a message. Our brand new truck stayed over night. No one conta the day, I called the service desk but it went to voicemail with no ability to leave a message. Our brand new truck stayed over night. No one contacted us until I connected with the texting agent on the website who asked if I needed help. We were quickly emailed after that. I hope you have fixed the voicemail problem. More