Lithia Ford Lincoln of Boise - Service Center

Very nice all around. Tyler was very informative and helpful. My car is aging and I’ll likely buy Ford again and Lithia has always been great. helpful. My car is aging and I’ll likely buy Ford again and Lithia has always been great. More

We have always felt that Lithia put our best interest forward. Thanks to the courteous Service Manager Curt Carlson for doing a great job with a smile! forward. Thanks to the courteous Service Manager Curt Carlson for doing a great job with a smile! More

Very courteous staff. She got me a Lyft to and from my house which was really nice. It was a recall so I had to wait a while for the air bag but that’s to be expected. Good job overall. house which was really nice. It was a recall so I had to wait a while for the air bag but that’s to be expected. Good job overall. More

So glad we had Lisa to help us out with our problem on our truck! She got us in as soon as possible and we were able to make it to our family vacation and did not have to cancel! our truck! She got us in as soon as possible and we were able to make it to our family vacation and did not have to cancel! More

We had just a Standard oil change done. It was done quickly. We are very happy with the service we always receive from Lithia Ford. quickly. We are very happy with the service we always receive from Lithia Ford. More

My experience could have been frustrating as my new F-350 was there for 63 days because of a U.S. wide parts shortage. The savior for me was the Shawn called me at least once a week keeping me informed of an was there for 63 days because of a U.S. wide parts shortage. The savior for me was the Shawn called me at least once a week keeping me informed of any progress of the parts anticipated arrival date. The communication efforts from Shawn will keep me as a Lithia Ford customer. I can not thank Shawn enough for putting my vehicle a priority when the parts did arrive. Great Service!!! More

Service was good but it seemed like they were overwhelmed with the amount of cars coming in. I really enjoyed Curt’s friendliness and how he explained things with the amount of cars coming in. I really enjoyed Curt’s friendliness and how he explained things More

Did take care of me and had it deliver as no courtesy vehicle available just wish I did not have to bring in New Truck within 2 weeks of buying, twice! vehicle available just wish I did not have to bring in New Truck within 2 weeks of buying, twice! More

This repair is so frustrating, 2nd pickup I’ve had to repair this item on, a $ 30.00 part and $900.00 labor to tear out the whole dash to get to. Ford has had this problem and won’t address it. Either pu repair this item on, a $ 30.00 part and $900.00 labor to tear out the whole dash to get to. Ford has had this problem and won’t address it. Either put a higher quality part in or move to a different location for easier access. I’m a Ford Pearson through and through but this is a pisser More

We have been customers of Lithia Ford for many years. We've never had a problem with them, until this time. We bought a 2021 Explorer and a week after I had it the check engine light came on. I took it We've never had a problem with them, until this time. We bought a 2021 Explorer and a week after I had it the check engine light came on. I took it in and had to leave and was told they didn't have any loaner cars. After the 3rd day of no car I told them I needed a loaner. I have a child at home and I had no other vehicle, and was finally given a loaner. After 4 days they diagnosed the problem, and said it was a quick fix. However, three days later I still didn't have my car. We were told other cars came in and were fixed before my car. I had told them I needed my car done by Thursday night at the latest. My husband called Thursday afternoon, and they told him they were trying to find a technician to fix it. They knew what the problem was for 3 days and did nothing. He told them I was on my way in to get it, it was just a hose that needed replaced and they got it done in the time it took me to drive in from Kuna. This was my first brand new car and I guess I expected a little better customer service. More