Back

Lithia Ford Lincoln of Boise - Service Center

Boise, ID

4.7
6,834 Reviews

6,834 Reviews of Lithia Ford Lincoln of Boise - Service Center

Sort by
November 12, 2024

They are one of the only businesses around that still understands the importance of communication and customer service! More

by Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Hossfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Lithia Ford Lincoln of Boise responded

Morgan, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as a valued customer for many years! Best Regards, Jim Sterk General Manager

November 12, 2024

Dustin has always been very helpful. He is superb. He helped me out quite a bit with my old Explorer on a previous occasion. More

by Mtbogert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Nov 14, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dustin and our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

November 12, 2024

They could have taken the diagnostic testing one step further to truly answer the question of what was wrong with the car. Instead, they left me to do more testing. Connecting a different battery to the More

by Miraxian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mance
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Jim Sterk General Manager

November 12, 2024

Teddy was great! Made it simple for me to understand the issue with my Truck! And he got it done the next day! I will continue to use Teddy in the future!!! More

by Marcus Hale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
Nov 14, 2024 -

Lithia Ford Lincoln of Boise responded

Marcus, Thank you so much for your kind words for Teddy, and for taking the time to leave us this wonderful feedback! Best Regards, Jim Sterk General Manager

November 12, 2024

I came to get an oil change as service light was on. After oil change was completed in quick service dept., I still had message that oil change was needed. Made me question if oil change really took p More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ochner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
Nov 17, 2024 -

Lithia Ford Lincoln of Boise responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Jim Sterk General Manager

November 12, 2024

Came in with our car to get quote from Lithia on what they would pay us for it. Spoke with one sales person who said he would get us quote but part way thru he asked another salesman to finish. I was t More

by Customer
Recommend Dealer
No
Employees Worked With
Michael Ochner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

November 11, 2024

Lithia Ford was quick to schedule requested maintenance. Provided a free Uber to take me home and pick me up again. When repairs took longer than expected a free loaner car was provided. Service was compl More

by DEO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

November 11, 2024

Love all the techs. Always helpful and knowledgeable wouldn't take my vehicles anywhere else. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin, Curt
Nov 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for choosing Lithia Ford Lincoln of Boise. Your feedback and rating mean a lot to us. We're glad Rhett, Dustin and Curt were able to help, and we hope to see you again! Best Regards, Jim Sterk General Manager

November 11, 2024

Very good experience. Went in for water spot treatment after purchasing a new vehicle. Came out looking new More

by GBRUNNER5695
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Luy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sucher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

November 11, 2024

Writers are informative and technicians are thorough. Parts department is informative and on the balm to order parts More

by BNIGILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Tobar (service)
Nov 12, 2024 -

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

...
5
...