Lithia Ford Idaho Falls - Service Center

Excellent Service Dennis Pereira kept me very well informed on the service that was being done on my truck, and coordinated my service with Broadway's body shop for war Dennis Pereira kept me very well informed on the service that was being done on my truck, and coordinated my service with Broadway's body shop for warranty work on my rear door, and got my Truck detailed to top it off! Thank You Broadway Ford and your helpful staff More

Very Helpful! Dennis Pereira was extremely helpful and supportive when we came into Broadway Ford with a check engine light glowing while on a trip from California Dennis Pereira was extremely helpful and supportive when we came into Broadway Ford with a check engine light glowing while on a trip from California to Yellowstone. He assisted us in getting a rental car so that we could continue the trip while our car was being repaired and then did a great job of keeping us informed as to its progress. Randy Cate was also great, even offering us a place to pitch out tents on his property near Yellowstone. (We did find a place to stay, so did not need his very generous offer.) Also, we talked a number of times with Jason Eggertsen about the progress of our vehicle's repair. The whole service and maintenance crew did a great job helping us get back on the road so that I could make it back in time for work. Thanks, everyone! More

fast service My Ford was in on the scheduled time. Jason Eggertsen was very helpful, efficient and friendly. I will enjoy doing business with Broadway Ford of Id My Ford was in on the scheduled time. Jason Eggertsen was very helpful, efficient and friendly. I will enjoy doing business with Broadway Ford of Idaho Falls, ID. Thanks guys. More

Power stroke repair Had engine issues and no trouble codes. It took a couple trips in to get it figured out. Randy went out of his way to be helpful and accommodating. Be Had engine issues and no trouble codes. It took a couple trips in to get it figured out. Randy went out of his way to be helpful and accommodating. Best service department around. More

We were in a jam & they saved us! We were recently traveling through on vacation and had some trouble. That trouble snowballed and quickly became multiple issues. Imagine that movie We were recently traveling through on vacation and had some trouble. That trouble snowballed and quickly became multiple issues. Imagine that movie where everything that can go wrong during a family vacation, does. Except it's not as funny when you're actually going through it. :) Broadway Ford rolled out the welcome mat & saved us. I cannot thank them enough for their honesty and proactive attitude! Without them our "vacation" would have continued to spiral downward. As a female in the predominantly male world of automotive, I often feel a little vulnerable working through vehicle issues. Robert Wadsworth immediately put me at ease with his honest and "just want to be fair" attitude. Thank you!! ~Rachael~ More

Ford recall experience Jason Eggertson was great assisting me with getting my recall for my Ford Escape taken care of. I also asked if his team could take a look at my brak Jason Eggertson was great assisting me with getting my recall for my Ford Escape taken care of. I also asked if his team could take a look at my brakes and as they were causing some vibration through the steering wheel and he said "no problem, we can take of that". Overall good experience and will be back for my next service! Thanks! More

Excellent Service! My wife, 2 kids and I were on our way to a week long vacation at Yellowstone from Portland, Oregon when my 2006 Escape Hybrid broke down on I-86 late My wife, 2 kids and I were on our way to a week long vacation at Yellowstone from Portland, Oregon when my 2006 Escape Hybrid broke down on I-86 late on a Saturday night. We go the car towed to the dealership and left the keys in the overnight box. I was worried it might be the high voltage battery and we were scheduled to go back to Portland on Friday. I called first thing on Monday and they hand not checked it out yet. Jason called on Monday afternoon and told me it was the electric motor coolant pump and if they order it soon, it might get there in time. Jason kept good communications with me and the pump came in sooner than expected. They repaired it the same day it came in (Wednesday) and I picked it up on Thursday. I was happy to have my car working and on time too. But it also came back washed and vacuumed as usual. Couldn't have asked for more! Thanks! More

Exceptional Service! My Fiancé and I had just left the hotel when we had the dreaded truck problems. We made it right down the road to Broadway Ford. We were greeted by Pa My Fiancé and I had just left the hotel when we had the dreaded truck problems. We made it right down the road to Broadway Ford. We were greeted by Paul and extremely friendly staff. They were prompt and considerate to our needs as we were stranded. The particular part that we needed was not in stock and had to be shipped in from Boise. Paul made some phone calls and we had a motel room as well as a ride to it. (With a great rate I might add). They were so understanding and helpful as we had found ourselves staying for another night. We were given an approximate time of noon to pick it up; however Paul called about 10:30 to tell us it was finished! We were so happy with the exceptional service! Broadway Ford has seemed to master not only their service department but they're customer service skills as well. It was so refreshing! Although our visit was due to unforeseen problems Broadway Ford went above and beyond what they could have done and we appreciated it! We will recommend Broadway Ford to anyone and everyone when it comes to the service department and due to our recent relocation to Nampa, we will check there first when it is time to purchase our next vehicle. Thanks so much Paul Helton and your team! You do a GREAT job! Sincerely, (your new customers) Joe Castillo and Dusti Pace More

Price While having my truck serviced I checked into the price for 2 tires. The price quoted was $576.28. I thought that was high and checked with Big O rece While having my truck serviced I checked into the price for 2 tires. The price quoted was $576.28. I thought that was high and checked with Big O receiving a quote of $536 including balance and alignment check. I purchase Ford products. I have always done business with the Ford garage where we have lived. My next purchase will be another Ford. Since moving to Idaho Falls 2 years ago I would say my association with your garage has been almost a love/hate relationship. After my first visit and the ensuing kerfuffle, I received a very positive response and following action from the service manager. Based on that I have continued doing business with your garage. In that I am, what my be classed as a built in customer, I am perplexed as to why your quote to a known customer should be higher than a quote from Big O with whom I have no relationship. When I need to buy tires it will not be from your dealership. Why should I??? Hence the #3 for overall experience. Jack Hoffman More

Certified Service Consultant Paul Helton was kind, courteous, helpful & knowledgeable. The service was prompt & I was made to feel welcome & appreciated. My questions were answe Paul Helton was kind, courteous, helpful & knowledgeable. The service was prompt & I was made to feel welcome & appreciated. My questions were answered & I trust them because they didn't try to take advantage of my being a woman & didn't try to sell me things I didn't need. More