Lithia Ford Idaho Falls - Service Center

Terrible service We have bought three trucks from these guys one of our trucks the wheel fell off twice the other one had no bolts in the front and and whenever we tr We have bought three trucks from these guys one of our trucks the wheel fell off twice the other one had no bolts in the front and and whenever we try to service our trucks here they never get our trucks done and it's a disgrace to the to the proud ford the family and we love ford but we will not come back to Broadway ford in Idaho Falls More

Perfect experience. I recently brought my 2010 Lincoln MKZ in to be detailed. Everything was set up by Matt Carroll and all was accomplished just as promised. When it w I recently brought my 2010 Lincoln MKZ in to be detailed. Everything was set up by Matt Carroll and all was accomplished just as promised. When it was returned to me, the car looked as good inside and out as it did the day I bought it brand new. The communications were great and everything was accomplished on time. Matt Carroll was wonderful to deal with in all respects. I have all my normal maintenance done at Broadway Ford and recommend it without any reservation. More

Now I need the new Explorer! Shane Richins Showed up at Broadway Ford looking for some wipers. Shane helped me get a pair of new wiper blades, its amazing, I can see! Sat and discussed some pos Showed up at Broadway Ford looking for some wipers. Shane helped me get a pair of new wiper blades, its amazing, I can see! Sat and discussed some possible trades, Shane let me test drive the new Explorer. It drives nice and is good looking inside and out! We'll be back when we are ready to trade! More

Bad luck day We had a side window in our pickup that simply shattered while enroute to. Arizona. We stopped at the nearest dealer which was. Broadway Ford. They di We had a side window in our pickup that simply shattered while enroute to. Arizona. We stopped at the nearest dealer which was. Broadway Ford. They directed us to their body shop where we met Robert Wadsworth. He parked our 5th wheel trailer so we could be comfortable while waiting. Somehow,Robert came up with the new glass and had it installed in a couple of hours. The service could not have been better. Hats off to. Robert and crew. It saved the day for us. More

Helpful & knowledgeable My sister suggested we visit Broadway Ford to talk to them about some work we needed to get done on a used F-150 we recently purchased from a private My sister suggested we visit Broadway Ford to talk to them about some work we needed to get done on a used F-150 we recently purchased from a private party. We did and made an appointment. Took the truck in and they did an inspection, replaced the battery, did a tune up, found the oil leak we mentioned and another maintenance item we needed to deal with. Each time I talked with Blake he was courteous and Jason not only was courteous but took the time to explain what was going on in detail. Also, each time I called to check in and get the status of the work, they knew immediately who I was and didn't have to go on a long search to get my information. We were hesitant to go to a dealer but we're glad we went to Broadway Ford. Thanks Jason! More

Exceptional service We hit a deer in northern Idaho with our truck and 5th wheel. We went into the dealership first thing Monday morning; they called Robert from the body We hit a deer in northern Idaho with our truck and 5th wheel. We went into the dealership first thing Monday morning; they called Robert from the body shop over immediately and he took our truck across the street moved another vehicle out to get our truck in to assess the damage. He had new radiators ordered before 9 o'clock to be delivered by next morning and they were installed by 4 PM the next afternoon so we could continue on our way. We still have body work to do but mechanical function of our truck is fine. The speed and courtesy they treated us with was exceptional. If we ever need any work done when passing thru Idaho Falls we will definitely stop there. More

Unbelievable After our accident the Robert in the body shop went above an beyond so that our trip was not ruined. Fantastic customer service! Very satisfied. After our accident the Robert in the body shop went above an beyond so that our trip was not ruined. Fantastic customer service! Very satisfied. More

Fun fabulous group What a great experience!!! I came in for work on my 1967 Ford truck ( really good service dept.) And left with a new-to-me 2010 Explorer. They worked What a great experience!!! I came in for work on my 1967 Ford truck ( really good service dept.) And left with a new-to-me 2010 Explorer. They worked really hard to get me in a newer vehicle. I never thought I could get financing because of my credit problems but Ebony and Marlow made it happen. If you need help with your vehicle be sure to see Jason in the service department, he works miracles!!! More

Over charging alternator From the moment I went into Broadway Ford service department , Blake Chapman has been very kind , compassionate , and has kept me up dated on the rep From the moment I went into Broadway Ford service department , Blake Chapman has been very kind , compassionate , and has kept me up dated on the repair of my pickup . Thank you Mr. Chapman for making this process a little less scary. More