Lithia Ford Idaho Falls - Service Center

Broadway "BOB" My 2015 F150 was hit & run! But it turned out to be a great opportunity to get to work with Mr. Wadsworth at the Broadway Ford body shop. He is a true My 2015 F150 was hit & run! But it turned out to be a great opportunity to get to work with Mr. Wadsworth at the Broadway Ford body shop. He is a true professional and the work was completed very fast and turned out to look amazing. I would recommend to anyone that has a need for body repairs to go see "BOB" at the best body shop around. Thank you for making this horrible experience pleasant. Steve J More

Great ending to bad experience My RV sideswiped a tree in Yellowstone and needed a new mirror and fiberglas repair. Bob and his crew fixed everything in less time than promised, di My RV sideswiped a tree in Yellowstone and needed a new mirror and fiberglas repair. Bob and his crew fixed everything in less time than promised, did excellent work, and went far out his way to make things easy for me. I highly recommend this shop! More

Fantastic experience with the service department My 2012 F-150 started to make a noise in the front end. I contacted Jason Eggerston and described the problem. He scheduled and appointment within a f My 2012 F-150 started to make a noise in the front end. I contacted Jason Eggerston and described the problem. He scheduled and appointment within a few days. I dropped the truck off the night before the appointment. Jason called me before 9 the next morning to tell me that the problem had been diagnosed and the truck would be ready in a couple of hours. He called back again and told me that a problem had also been found with the defroster motor but they would need to order the part. I asked if he knew when the part would arrive. He said it would be 3 to 5 days. He called again within the hour to tell me that a part had been located in town and the truck would be repaired before the end of the day. Very courteous, professional and knowledgeable. Highly recommend! More

New F150 bed liner and tunnel cover Bed liner application was uniform. Edges were all sharp and clean. All Fixtures were removed to prevent overspray. Good attention to detail. Overall, Bed liner application was uniform. Edges were all sharp and clean. All Fixtures were removed to prevent overspray. Good attention to detail. Overall, a very nice job. More

I would recommend Broadway Ford to everyone! The level of attention and service that I received from Matt Carroll and Val, their electrical expert, surpasses anything I have ever experienced from The level of attention and service that I received from Matt Carroll and Val, their electrical expert, surpasses anything I have ever experienced from any dealer. They went out of their way to accommodate me and to really try to figure out the issues I was having with my car. Well worth the 1.5 hour drive to get to Broadway Ford. I would encourage everyone in need of car service to consider Broadway Ford. More

Pleased Robert went above and beyond what we expected. We were extremely pleased with his help and would definitely go to his shop again should the need aris Robert went above and beyond what we expected. We were extremely pleased with his help and would definitely go to his shop again should the need arise. More

Awesome Service Jason and Matt are always doing their very best to make sure our service is correct, as fast as possible, and go the extra mile in serving our service Jason and Matt are always doing their very best to make sure our service is correct, as fast as possible, and go the extra mile in serving our service needs! Job well done gentlemen!! Thank you as always , for your courtesy, and expert customer relations! More

Check engine light on vacation Driving from California to West Yellowstone I noticed my check engine light was on. After Stopping and trying to reset it in Blackfoot I called the s Driving from California to West Yellowstone I noticed my check engine light was on. After Stopping and trying to reset it in Blackfoot I called the service department at Broadway Ford (on a Saturday). I spoke with Matt Carroll who suspected it may be an exhaust filter issue but wanted me to bring it in to run a diagnostic. I pulled in at 11:20 (service is open until noon) and they diagnosed the light as an exhaust error. I unhooked my trailer and they regenerated my exhaust filter. I had the truck back, hooked up and back on the road by 12:45.........are you kidding me?! Matt was awesome along with the rest of the staff. Quick, professional and friendly service from Broadway Ford. EXCELLENT!!! Thanks again Matt JT Folsom California More

Robert Wadsworth, Body Shop Manager We had our car taken care of by Robert and he was very friendly and professional. He said our issue was his issue and he did take care of it. He is ex We had our car taken care of by Robert and he was very friendly and professional. He said our issue was his issue and he did take care of it. He is excellent in customer service and dedicated to Broadway Ford. We would recommend Robert to anyone. We have taken a car to him a few times and he has always taken care of us. More

Exceptional Customer Service I have always been a bit leery of "dealerships"! Last week I spent the day at Broadway Ford and was actually blown away at how well I was taken care o I have always been a bit leery of "dealerships"! Last week I spent the day at Broadway Ford and was actually blown away at how well I was taken care of. My service manager, Matt Carroll went above and beyond during my six hours stay to keep me posted on the progress of my SUV, provided a free shuttle to a restaurant and back (and he also recommended the really great lunch spot), he was honest and basically held my hand through the process. The senior repair specialist, Val came to the lobby to speak to me and gave me detailed explanation of the process. He was super great as well. The gentleman who drove us the restaurant was kind and humorous. Each employee that passed by me in the lobby greeted me with a genuine hello, one gentleman even brought my dog a bowl of water. The dealership is the cleanest space also. Making a day long wait tolerable. I live over two hours away. I highly recommend Broadway Ford to anyone. They now have a new customer. I will for sure bring my SUV back for repairs and will consider purchasing when that time comes. Thank you to all at Broadway Ford, especially Matt Carroll for making my experience so wonderful. More