Lithia Ford Idaho Falls - Service Center

Last month (August) my Ford Mustang blew a plug. We had Last month (August) my Ford Mustang blew a plug. We had been fly fishing in Montana and our GPS indicated a nearby dealership. It was 4:30 on a S Last month (August) my Ford Mustang blew a plug. We had been fly fishing in Montana and our GPS indicated a nearby dealership. It was 4:30 on a Saturday afternoon and I barely limped into Broadway Ford, having no hope of getting service at that time. Ken Tolliver greeted me, smiled, lifted the hood, and immediately diagnosed the problem. He scheduled me for first thing Monday morning and then went far beyond what was necessary. He called a nearby airport rental car service, got us a reduced rate for the weekend, then took us to the rental car desk, parked, and went with us to introduce us and claim the reduced rate. When the repair was finished Monday (two hours ahead of schedule), we returned the rental car and a shuttle from Broadway immediately picked us up and returned us to the dealership. I talked with the mechanic and he explained the weakness of Ford's spark plug threads on the 4.6 V8. I purchased a gift certificate to Appleby's for Ken and promised to write this review. He is a superb young man and a credit not only to Broadway Ford but to The Ford Motor company. More

I purchased a 2002 F250 7.3L Crew Cab with 155,000 miles on it. Wanted to check the truck for a performance chip. Jason, service manager, looked but didn't find an obvious one. He then scheduled a time t on it. Wanted to check the truck for a performance chip. Jason, service manager, looked but didn't find an obvious one. He then scheduled a time that I could have a diesel technician look at it. Today Brock, the diesel technician, found that the truck did have a chip. Brock also pointed out some service issues that may require attention in the near future and recent repairs/replacements like new brakes and shocks (by previous owner) and ball joints that I had replaced. Thanks Jason and Brock for being very curteous and helpful More

I was traveling over 100 miles from home when my truck broke down.I was right by Broadway Ford so I moved my truck to them.Due to the time of night my truck would be looked at the next day.The next mornin broke down.I was right by Broadway Ford so I moved my truck to them.Due to the time of night my truck would be looked at the next day.The next morning I was told about my truck and given a price quote that I felt was fair.I was updated through out the day as to what was found and how things were going.Jason and Dan worked past close to get me headed home so I wouldnt have to spend another night in a bad situation.I was told how and why this breakdown happened and how and what was done to fix it .I felt they cared and wanted to do the right thing.Im not happy that my truck broke down but if it had to it could not have happened in a better spot. More

Ken got me in early, assured me that the service department would take care of everything and then made sure that I got my car cleaned. If Ken Tolliver is representative of Broadway Ford, then it i department would take care of everything and then made sure that I got my car cleaned. If Ken Tolliver is representative of Broadway Ford, then it is truly and outstanding dealership. Thanks for taking care of me. Ron Barber Kathleen, Georgia More

I learned about the excellent services offered at Broadway Ford from Bob Wadsworth (he had previously done body work on my daughters Honda Accord) and since he and his team did such a great job I dec Broadway Ford from Bob Wadsworth (he had previously done body work on my daughters Honda Accord) and since he and his team did such a great job I decided to have some service work done on my Ford Fusion. Everyone was so friendly and helpful. The work was efficient and affordable. Ken Tolliver personally took the time to go over the service program and explain what was done. I highly recommend Broadway Ford for all work and will most certainly be a faithful customer from now on. Thank you Broadway Ford Team! More

friendly attitude and looking out for my financal needs. They make suggestions as how to keep my costs down while maintaing my vehical in top running condition. They make suggestions as how to keep my costs down while maintaing my vehical in top running condition. More

I can always get my vehicles serviced within a short period of time. They do the work within the time they gave me and the work is always up to my satisfaction. They always perform a safety check on my period of time. They do the work within the time they gave me and the work is always up to my satisfaction. They always perform a safety check on my vehicles as advise me on things that should be done. More

Always good quick response when I request work or service. Job is complete when they say it will be. Highly recommended service department. Both service riders know their job and are friendly and c service. Job is complete when they say it will be. Highly recommended service department. Both service riders know their job and are friendly and curtious. More

These guys are good, from the phone call to make a These guys are good, from the phone call to make a appointment to getting it done on a timely manner. Jason & Ken are knowledgable with a friendly at These guys are good, from the phone call to make a appointment to getting it done on a timely manner. Jason & Ken are knowledgable with a friendly attitude, and has a good crew behind them. Keep up the good work. More

Broadway Ford had great fast service. Ken Tolliver is a great employee of Broadway Ford. I would definately recommend this dealership to my friends and family. great employee of Broadway Ford. I would definately recommend this dealership to my friends and family. More