Lithia Ford Idaho Falls - Service Center

I have been dealing with Randy Martin for quite sometime now. Begining with a Ford Edge lease in 2007. That lease was terminated with the death of my wife Sherry. The next was a 2008 F150 which I payed off now. Begining with a Ford Edge lease in 2007. That lease was terminated with the death of my wife Sherry. The next was a 2008 F150 which I payed off and traded off for a 2009 F150. All of these vehicles were maitained and serviced by Broadway Ford under the expertise of Tim Freud. These two gentlemen are a great combination for Broadway Ford and Ford Motor Company. They have made owning and maintaining a Ford product a pleasure for me. More

Dealing with Robert Wadsworth and Christina Russell in the body shop was a "smooth sailing" experience. They provided outstanding customer service. They even delivered my car to me in Blackfoot as it wo the body shop was a "smooth sailing" experience. They provided outstanding customer service. They even delivered my car to me in Blackfoot as it would have been a couple days before I could pick up the vehicle. Their service goes above and beyond all my expectations! Kudos Robert and Christina!! More

Good estimates of cost before starting work in shop. Makes good effort to get service scheduled for my convenience. Work is done well. Friendly service personel. Good sales staff which tries to understa Makes good effort to get service scheduled for my convenience. Work is done well. Friendly service personel. Good sales staff which tries to understand my needs. Staff has knowledge about vehichles they are working on or selling. More

I was travelling from Montana to Utah, my car's engine light came on, and the car was suddenly running ragged. Ken was very helpful - he scheduled an appointment, arranged transportation to and from m light came on, and the car was suddenly running ragged. Ken was very helpful - he scheduled an appointment, arranged transportation to and from my hotel, and fully explained the repair that caused the malfunction. Even knowing that I would not be a regular customer, he helped me to find the least expensive option. When I returned to the dealership, he surprised me with the repair being completed earlier than expected, the price being less than quoted, and additional work being done that was complimentary. I cannot rate the price because I don't have anything to compare it to, but I do know that the price of the main part was less than an online estimate. Thanks, Ken! More

I went into Broadway Ford to try to see what I could do about getting a new windshield. Terrell helped me out really helped me out with my situation. He told me to go to the detail shop where the manager g about getting a new windshield. Terrell helped me out really helped me out with my situation. He told me to go to the detail shop where the manager got what I needed done. I am really greatful to those gentlemen at the Ford store. I will definitley come back! :) More

We bought our car from Broadway Ford and decided to go back for our auto service needs and we could not be happier. We have always worked with Ken and he has always been so honest, caring, and has the bes back for our auto service needs and we could not be happier. We have always worked with Ken and he has always been so honest, caring, and has the best customer service that I have ever seen from a service shop. When we need to take our car I know that I will always have all my questions answered, I will be kept up to date with progress, and most important I will always get a straight answer. Honesty to me is not something that I associate with a service shop, but with Ken at Broadway Ford it is something I know I can count on. I could never think of taking my car anywhere else. The mechanic Frank is also great to work with, he remembers our car and is always willing to answer any questions we may have. If you are looking of great service, knowledgeable people, honesty, and great value make sure to go to Broadway Ford Service and ask for Ken, you will not regret it. More

Marlow sold us the vehicle last week. He was very friendly and helpful. Ken helped get a part for my window. He was very fast and very friendly. Took care of the issue within about 10 minutes. Great friendly and helpful. Ken helped get a part for my window. He was very fast and very friendly. Took care of the issue within about 10 minutes. Great! More

This Dealership is very freindly and out going I enjoy going to them for service. They try to get the work done as soon as they can. going to them for service. They try to get the work done as soon as they can. More

I was traveling through town on Saturday morning and was having transmission issues with my F250. They got me in right away and helped me out. Thanks Ken. having transmission issues with my F250. They got me in right away and helped me out. Thanks Ken. More