Lithia Ford Idaho Falls - Service Center

Problem was identified quickly and correctly. The Service Advisor (Tim Freund) was very helpful in helping me arrange for temporary transportation while my vehicle was being repaired, and he expedited delive Advisor (Tim Freund) was very helpful in helping me arrange for temporary transportation while my vehicle was being repaired, and he expedited delivery of special parts so the repair time was as short as possible. He kept me fully informed on the progress of the repair work. More

Jason worked with me on a couple issues with my Lincoln, He always listens to me when I tell him what is wrong and works hard at finding the problem. What a great, friendly Guy!! I also had recall work He always listens to me when I tell him what is wrong and works hard at finding the problem. What a great, friendly Guy!! I also had recall work done on my Ford Escape. Great working with Broadway Ford!! More

Was provided an honest assessment of the problem and time period for repair. Repairs were completed ahead of schedule and vehicle was in excellent condition (clean) when picked up. Repairs have solved prob period for repair. Repairs were completed ahead of schedule and vehicle was in excellent condition (clean) when picked up. Repairs have solved problem. More

Was in Idaho Falls and stopped by the Broadway Ford Body Shop with a question about a loose door gasket. Robert came out immediately, assessed the problem and asked when I could bring it in for a repair. Shop with a question about a loose door gasket. Robert came out immediately, assessed the problem and asked when I could bring it in for a repair. I mentioned that I lived 80 miles away was just in town for a doctor's appointment. Without hesitation, he said he had an empty bay and asked if had 30 minutes. Surprised at the question, I asked if he was sure and he responded, "Absolutely." Fifteen minutes later, Robert came out and said the truck was good to go and if the repair didn't work to call him and he'd go to Plan B. Very satisfied with the amazing service and quick turnaround. Thank you! More

Ever since we bought our 1999 Dodge Ram 3500 we have been very happy with the service we get. Randy has always made sure that everything is done correctly by his staff. We have had all of our vehicles servic very happy with the service we get. Randy has always made sure that everything is done correctly by his staff. We have had all of our vehicles serviced by Broadway Ford since. Our 2008 Dodge Durango even gets serviced now too. When the fuel pumps went out on the Ram Randy sent the tow truck out and got it fixed in great time. Got a ride home too. Randy is the best. Jason has always been very nice and greets you are soon as you come in. Takes care of what he needs to do to get the service work started. Always very personable. We have never been treated bad by anyone at the dealership. More

I had a steering column that was not working correctly. Jason got me in quickly and found out he problem. He ordered the part and had it fixed soon. I will call Jason again in the future. Jason got me in quickly and found out he problem. He ordered the part and had it fixed soon. I will call Jason again in the future. More

Jason help me get the clock changed and with a question about the tires, the waiting time was not to long. I have been going to Broadway ford for many years about the tires, the waiting time was not to long. I have been going to Broadway ford for many years More

I was traveling through the state and had engine trouble so I went to Broadway Ford at 5:00 Am and saw the service sign opening at 7:30 AM. Jason Eggertsen came out at 6:30 AM to my truck and brought me i so I went to Broadway Ford at 5:00 Am and saw the service sign opening at 7:30 AM. Jason Eggertsen came out at 6:30 AM to my truck and brought me in, wrote me up and expedited my repairs. I can't thank Jason enough for his over and above friendliness and expertise. I would highly recommend Broadway Ford. Bruce kolstad Santa Fe Springs, Ca More

I recently had some warranty work done at Broadway Ford. Tim F. was my Service Advisor and he did an excellent job. He was concerned about my problem and made sure I was well taken care of just like he has Tim F. was my Service Advisor and he did an excellent job. He was concerned about my problem and made sure I was well taken care of just like he has in the past. If he doesn't answer the phone when I call, I request him. He is a real keeper! More

The service department is awesome. They really took care of my needs from the time I walked in until my car was done. The do a great job of my needs from the time I walked in until my car was done. The do a great job More