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Lithia Ford Idaho Falls - Service Center

Idaho Falls, ID

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187 Reviews

187 Reviews of Lithia Ford Idaho Falls - Service Center

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November 01, 2023

Per a recommendation from a friend in 2022, I took my Escape to Lithia Ford in Idaho Falls for service. The service counter agent kept me up to date on all progress. The techs did a thorough job on diagn More

by big_pappa1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wadsworth, Kimball Martin, Randy Cate, Jason Eggertsen, Jon Dick, Brock Carter, Frank Morgado, Val Merritt, Randy Cate - service appt requests, Matt Carroll
August 24, 2023

On June 19,2023 I had my 2013 ford f150 ecoboost towed for st anthony motors to lithia in idaho falls.it need warranty work done on a manifold. And a wiring harness and crank sensor I was going to pay for More

by Rowdyjohn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Eggertsen
June 14, 2023

Scheduled oil change for 9:30. 1010 still sitting here watching a guy suck on his vape pipe for like the 10th time. Four bays open. Two guys stand around talking a lot.. I'm out of More

by Pissed off customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Big fat guy sucks on a vape pipe.
June 07, 2021

I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after rece More

by billrox2001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cody Schaugaard
August 16, 2020

They were friendly and made a good deal on my truck they were good negotiators and were so helpful on what I needed to be done to my truck. More

by Ramos_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody and Spencer Bowen
June 20, 2020

Excellent Body Shop experience Recently brought my vehicle into Lithia Ford's Body Shop following what at first appeared to be a fairly minor fender-bender. The diagnosed actual fro More

by LynnDa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wadsworth, Tim Freund
February 21, 2019

Broadway Service Repair We are from Canada and our truck broke down in Idaho Falls. Broadway Ford was booked but they said they would fit us in. They assessed the damage and More

by Hightower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston, Matt Carroll
December 03, 2018

Great Service, But Fix the Internet Always have received great service from either the Service Department or the Quicklane folks. One issue did occur at each department within the same More

by IdahoBill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't recall names.
January 27, 2018

Service Department Jason Eggertsen does a great job in the service department he explains the work that needs to be done and cost he keeps you updated on the repairs bei More

by Mike Jr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Eggertsen
January 11, 2018

The best I was passing threw and went into the service department to ask a few question. Matt, jason, and Tyronne. Took really good care of me. Awnsewered all More

by Bo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Cate, Jason Eggertsen, Matt Carroll
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